T-SB-0064-18

July 19, 2018

Smart Key Immobilizer Reset and Add/Remove Key
Service
Category

Vehicle Interior

Section

Theft Deterrent/Keyless Entry

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

Avalon, Avalon HV

ADDITIONAL INFORMATION

Introduction

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased
and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is
removed, it can never be reused.
Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to
add and/or remove a key.
NOTICE
When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used
again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are
NOT present will be removed. ANY keys that are NOT present can never be reused.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

–

–

–

–

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key
Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*

PART NUMBER

QTY

TS2UNIT
1

Techstream Lite

ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

* Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 13.10.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
 Additional SSTs may be ordered by calling 1-800-933-8335.

Symptom Chart
SYMPTOM

ACTION

Lost ALL Keys

Delete ALL Keys

PROCEDURE

PAGE

1. Immobilizer Reset
2. Smart Code Registration

5
23

Add NEW Keys to Vehicle

Add NEW Keys.
Add More Than One Key
if Performed Post
Immobilizer Reset

Smart Code Registration

23

Key(s) Are Lost or Stolen and/or
Request to Remove ANY Key NOT
Present From the Vehicle.

Delete One or More Keys,
NOT All Keys

Undesignated Key Permanent
Erasure

30

Procedures



Security Authorization for Reset Pass-Code ........................................................................... 3



Reset Approval Request (TIS Pre-Approval)........................................................................... 5



Opening Smart Access in Techstream .................................................................................... 7



Pre-Approved Immobilizer Reset............................................................................................. 9



Manager Approval (TIS)......................................................................................................... 14



Approved Immobilizer Reset.................................................................................................. 15



Smart Code Registration........................................................................................................ 22



Undesignated Key Permanent Erasure ................................................................................. 29

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key

Security Authorization for the Reset Pass-Code

Improved security measures have been implemented in TIS and there are additional
parameters obtained from the vehicle during Immobilizer Reset. A secondary approval by
dealer management is required each time an Immobilizer or Smart Key Reset is performed.
Please review the following flow chart and become familiar with the options outlined prior to
attempting a reset.
Figure 1. Immobilizer Reset Process

© 2018 Toyota Motor Sales, USA

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Security Authorization for the Reset Pass-Code (continued)

Key Points:


The reset request can be submitted from Techstream in the vehicle or on TIS
BEFORE the vehicle is available.



A single management approval can be used multiple times for the same VIN until the vehicle
repair is completed.



Each reset attempt for the same VIN will generate a NEW seed number and a unique
passcode.



The request and approval hand-off between the technician and management is completed on
the TIS home page inbox, accessed at each individual’s location (Techstream, office, etc.).

Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS Inbox Message and Approve
2. Perform Reset Via Techstream
A. Access Approval TIS Inbox Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval BEFORE Vehicle is Accessed (per Main Steps)
2. Request and Receive Approval From Techstream AFTER Entering the Reset Utility
3. Repeated Reset Attempts With Techstream by Accessing the Single Approval File
Approving Managers:
Once the Pass-Code Request form is completed, an approval request will be sent to ALL
approving managers. Dealership personnel with the following job titles in Staffmaster are granted
passcode approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director,
Parts Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager,
Shop Foreman, Diagnostic Specialist, Team Leader.
Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes.

Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
management authorization process flow.

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key

Reset Approval Request (TIS Pre -Approval)

1. Open TIS – Diagnostics – Immobilizer Reset.
2. Log in using your password.
Figure 2.

3. Populate the boxes with the correct information. Then, read the Positive Identification Policy
and check the boxes once the indicated tasks are completed.
4. Select Next to continue.
Figure 3.

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key

Reset Approval Request (TIS Pre -Approval) (continued)

5. AFTER two or more managers are selected, select Submit.
NOTE
 It is required to select AT LEAST two managers.
 Each request MUST receive approval by one manager.

Figure 4.

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key

Opening Smart Access in Techstream

Please review the Techstream and TIS screenshots in this bulletin.
6. Connect Techstream to the vehicle.
If the ignition CANNOT be turned ON or the information does NOT automatically populate,
choose the appropriate vehicle model and year.
NOTE
If the battery is low of charge, attaching a battery charger may be necessary to maintain battery
voltage during Immobilizer Reset.

Figure 5.

© 2018 Toyota Motor Sales, USA

T-SB-0064-18

July 19, 2018

Smart Key Immobilizer Reset and Add/Remove Key

Opening Smart Access in Techstream (continued)

7. Select the Body Electrical tab, then select Smart Access.
Figure 6.

© 2018 Toyota Motor Sales, USA

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Smart Key Immobilizer Reset and Add/Remove Key

Pre-Approved Immobilizer Reset

Please review the Techstream and TIS screenshots in this bulletin.
1. Select Smart Code Reset.
Figure 7.

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Smart Key Immobilizer Reset and Add/Remove Key

Pre-Approved Immobilizer Reset (continued)

2. Read the warning, check I agree, then
select Next.

Figure 8.

3. Open the driver’s door, check
I understand, then select Next.

Figure 9.

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Smart Key Immobilizer Reset and Add/Remove Key

Pre-Approved Immobilizer Reset (continued)

4. Select Get Pass-Code.

Figure 10.

5. Copy may be selected to copy the seed
number to the computer’s clipboard.
Select Send to open a link to TIS.

Figure 11.

NOTE
 If the management approval file for this VIN exists in your TIS inbox, do NOT follow the next three steps
to resubmit a request. Go to the Approved Immobilizer Reset section on pg. 15.
 If management approval is already received, open the approval file in your TIS inbox and enter the most
recent seed number to get the passcode

© 2018 Toyota Motor Sales, USA

T-SB-0064-18

July 19, 2018

Smart Key Immobilizer Reset and Add/Remove Key

Pre-Approved Immobilizer Reset (continued)

6. Make sure the Immobilizer Reset tab
is selected.

Figure 12.

7. Enter the password and click Login.

8. Fill in the required information, then select Next.
Figure 13.

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Pre-Approved Immobilizer Reset (continued)

9. AFTER two or more managers are selected, select Submit.
NOTE
 It is required to select AT LEAST two managers.
 Each request MUST receive approval from one manager.

Figure 14.

10. After manager approval is received, go to the Approved Immobilizer Reset section
on pg. 15.

© 2018 Toyota Motor Sales, USA

T-SB-0064-18

July 19, 2018

Smart Key Immobilizer Reset and Add/Remove Key

Manager Approval

Please reference the TIS screenshots in this bulletin.
1. AFTER the request is submitted, one of the
authorized dealer managers will locate the
technician’s request in their TIS home
page inbox.

Figure 15.

2. Select the title to open the Request.

3. Read the Request Approval Policy, then
check the boxes AFTER the indicated tasks
are completed.

Figure 16.

4. Select Approve to send the approval to
the technician.

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Smart Key Immobilizer Reset and Add/Remove Key

Approved Immobilizer Reset

Please reference the Techstream and TIS screenshots in this bulletin.
1. AFTER approval is received by
management, open the TIS inbox and
locate the Immobilizer Reset Request.

Figure 17.

2. Select the title to open the approval.
NOTE
 It is recommended to retrieve the
passcode from the Techstream connected
to the vehicle as the seed number and
passcode work together.
 AFTER approval is received by
management, multiple resets can be
performed for a single VIN. Each attempt
will create a NEW seed number and
resultant passcode.

3. Select the Immobilizer Reset link.

Figure 18.

© 2018 Toyota Motor Sales, USA