NHTSA ID Number: 10143935
Manufacturer Communication Number: L-SB-0006-18_Rev
TSB/Document Date: 2018-08-20
Summary
TSB: REVISION NOTICE July 19, 2018 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year RC350 vehicles. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0035-15. ? The entire bulletin has been updated. Service Bulletin No. L-SB-0035-15 is obsolete and any printed versions should be discarded. Some 2015 ? 2017 model year Lexus
vehicles equipped with navigation (version older than V1##8940) may exhibit one or more of the following conditions: ? Unable to download Destination Assist ? Software update date does not display ? ?Calculating? message displays on the map screen without displaying street name and remaining distance ? Unable to guide a route on the Home screen ? Black display screen ? Bluetooth disconnects intermittently. Some 2015 ? 2016 model year Lexus vehicles equipped with navigation (version older than V1##8910) may exhibit one or more of the following conditions: ? Inoperative Voice Recognition ? Same XM channel icon is used for different channels ? Loss of traffic information intermittently when using Lexus Enform ? Traffic incident mark ?!? on the map screen but no information on the traffic incident screen ? iPod scroll is stopped changing by tune knob ? Inoperative Home button ? Reset occurs while making a turn off the highlighted route ? After correction of text in Quick Message15, the corrected text displays in Quick Message13 ? Navigation system reboots intermittently ? Navigation system reboots after receiving errant weather data ? Some screens with clock information display ?12:00? as ?0:00? S
L-SB-0006-18
Rev1
February 21, 2018
Navigation System Software Update
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2015 - 2017
CT200H, GX460, NX200T,
NX300H, RC F, RC350
2015 - 2016
ES300H, ES350, IS350
2015
GS350, GS450H, IS250,
LS460, LS600H
2016
IS200T, IS300
2016 - 2017
RC200T, RC300
ADDITIONAL INFORMATION
REVISION NOTICE
July 19, 2018 Rev1:
Applicability has been updated to include 2015 – 2017 model year RC350 vehicles.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. L-SB-0035-15.
The entire bulletin has been updated.
Service Bulletin No. L-SB-0035-15 is obsolete and any printed versions should be discarded.
© 2018 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 8
L-SB-0006-18
Rev1
February 21, 2018
Page 2 of 8
Navigation System Software Update
Introduction
Some 2015 – 2017 model year Lexus vehicles equipped with navigation (version older than
V1##8940) may exhibit one or more of the following conditions:
Unable to download Destination Assist
Software update date does not display
“Calculating” message displays on the map screen without displaying street name and
remaining distance
Unable to guide a route on the Home screen
Black display screen
Bluetooth® disconnects intermittently
Some 2015 – 2016 model year Lexus vehicles equipped with navigation (version older than
V1##8910) may exhibit one or more of the following conditions:
Inoperative Voice Recognition
Same XM channel icon is used for different channels
Loss of traffic information intermittently when using Lexus Enform
Traffic incident mark “!” on the map screen but no information on the traffic
incident screen
iPod® scroll is stopped changing by tune knob
Inoperative Home button
Reset occurs while making a turn off the highlighted route
After correction of text in Quick Message15, the corrected text displays in
Quick Message13
Navigation system reboots intermittently
Navigation system reboots after receiving errant weather data
Some screens with clock information display “12:00” as “0:00”
© 2018 Lexus, a division of Toyota Motor Sales, USA
L-SB-0006-18
Rev1
February 21, 2018
Page 3 of 8
Navigation System Software Update
Introduction (continued)
Some 2015 model year Lexus vehicles equipped with navigation (version older than V1##8871)
may exhibit one or more of the following conditions:
Navigation system becomes frozen/has no response or slow response
Missing or incorrect HD traffic incidents and/or flow data displays on the screen
Navigation system resets
iPod® error displays with Apple® device connected to the USB port
Song title does not update when using Siri
Display is blank after a Bluetooth® Audio device is connected
No audio sound after completing a phone call
Navigation system resets when playing an audio book on a CD
Unable to load multiple destinations when using Destination Assist feature
Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
Warranty Information
OP CODE
DESCRIPTION
EL1513
Software Update
TIME
OFP
T1
T2
0.3
86804-33860
86804-33870
86804-78010
86804-78270
86804-24210
86804-24220
86804-53T40
86804-53T50
86804-60C90
86804-60C60
86804-76820
86804-76810
86804-30B10
86804-30B20
86130-30660
86804-50720
86804-50750
87
74
APPLICABLE WARRANTY
This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months
or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2018 Lexus, a division of Toyota Motor Sales, USA
L-SB-0006-18
Rev1
February 21, 2018
Page 4 of 8
Navigation System Software Update
Software Update Information
MULTIMEDIA TYPE
Navigation With 7-in. Screen
YEAR
MODEL
2015
IS250
2015 – 2016
ES300h, ES350, IS350
2015 – 2017
CT200h, NX200t,
NX300h, RC350, RC F
2016 – 2017
RC200t, RC300
2016
IS200t, IS300
Navigation With
12.3-in. Screen
13LHENNA-AB01_0006.kwi
LS460, GS350,
GS450h, LS600h
13LWENNA-AB01_0004.kwi
GS350, GS450h
13LHEANA-AB01_0004.kwi
GX460
13LHENNA-AA01_0007.kwi
2015
Non-navigation With
8-in. Screen
Navigation With 8-in. Screen
2015 – 2017
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file(s) may be downloaded directly from this Service Bulletin by
clicking on the applicable file name(s) in the table above. Once downloaded, the file(s) may be
copied directly to a commonly available blank USB flash drive.
For USB flash drive requirements and download instructions: Refer to TIS – Diagnostics –
Reprogramming – Reference Documents – “Multimedia Software Download Instructions”
Software Update Procedure
1. Confirm the software version.
A. Start the engine.
The Lexus emblem will display on the
navigation screen.
Figure 1.
© 2018 Lexus, a division of Toyota Motor Sales, USA
L-SB-0006-18
Rev1
February 21, 2018
Navigation System Software Update
Software Update Procedure (continued)
B. Wait for the display to switch to the
Caution screen, then select Continue.
The map screen will display.
Figure 2.
C. Connect the USB flash drive to the USB port.
D. From the navigation menu,
select Setup.
Figure 3.
E. From the Setup menu, select General.
Figure 4.
© 2018 Lexus, a division of Toyota Motor Sales, USA
Page 5 of 8
L-SB-0006-18
Rev1
February 21, 2018
Page 6 of 8
Navigation System Software Update
Software Update Procedure (continued)
F. From the General Settings menu, select
Software Update.
Figure 5.
G. From the Software Update menu,
select Update.
Figure 6.
H. Confirm that the current version is OLDER than the new version.
If the current version is V1##8940 or newer, this bulletin does NOT apply. Continue
diagnosis using the applicable Repair Manual.
If the current version is older than V1##8940, continue to step 2.
2. Update the software version.
A. Select Update Software.
Figure 7.
© 2018 Lexus, a division of Toyota Motor Sales, USA
L-SB-0006-18
Rev1
February 21, 2018
Navigation System Software Update
Software Update Procedure (continued)
B. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 8.
C. Wait for the software to
complete installation.
Figure 9.
D. Cycle the ignition OFF and ON to
complete the update.
Figure 10.
NOTE
AFTER the ignition is turned OFF and ON,
the update will take several minutes
to complete.
© 2018 Lexus, a division of Toyota Motor Sales, USA
Page 7 of 8
L-SB-0006-18
Rev1
February 21, 2018
Navigation System Software Update
Software Update Procedure (continued)
E. Do NOT remove the USB flash drive or
turn off the ignition until the navigation
screen displays.
Figure 11.
F. Confirm that the current software
version is updated on the Software
Update screen.
Figure 12.
© 2018 Lexus, a division of Toyota Motor Sales, USA
Page 8 of 8
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TSB/Document ID: L-SB-0006-18_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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