NHTSA ID Number: 10143882
Manufacturer Communication Number: 15-205-16R
TSB/Document Date: 2018-08-20
Summary
procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation. It is important to read through and understand this information completely before proceeding. These latest software updates contain new logic.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE INFORMATION BULLETIN
APPLICABILITY: 2015-2017MY Legacy and Outback
2015-2016 Impreza
2015-2017 Crosstrek
2016-2018MY Forester
2016-2018MY WRX
NUMBER: 15-205-16R
DATE: 11/21/16
REVISED: 07/30/18
SUBJECT: Reprogramming File Availability to Address
Operational Concerns with “Gen 2.0” and “Gen 2.1”
Fujitsu-TEN (F10) Navigation and 7” Display Audio Units
INTRODUCTION:
This bulletin announces new reprogramming file availability and the software installation
procedure to address additional operational concerns received from the field and listed below
involving “Gen 2” F10 Navigation and Display Audio units with 7” display. The procedure will
involve downloading the applicable software update files then loading them onto two flash drives for
audio unit installation. It is important to read through and understand this information completely
before proceeding. These latest software updates contain new logic to address the
following concerns:
•
SXM channels higher than 256 cannot be selected using the voice command feature.
•
Additional characters appear (in this example, question ??? marks) after entering an e-mail
address and password using the software keyboard when attempting to log in to an iHeart
radio account as shown in the screen shot sequence below.
1
2
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-205-16R; Revised 07/30/18
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
3
4
5
•
6
The Navigation system re-boots from the Loading screen (not the STARLINK screen) when
utilizing the remote engine starter (RES) feature (if equipped).
STARLINK screen
Loading screen
•
The Navigation system freezes when rerouting if traffic information is supplied by SXM is
used.
•
Mirrorlink 1.1 updates
•
Enable Mute function for Navigation guidance
•
Incomplete display of intersection names in combination meter
•
Increased accuracy of the XM Traffic information displayed
•
Intermittent delay (approximately 1 minute) in display of map information after initial
start-up of Navigation function (2015MY Legacy and Outback only).
VERY IMPORTANT: In addition to updates for above conditions, each of the new files listed
in the table below contain ALL of the previous updates for conditions referenced in prior TSBs
15-182-15R, 15-183-15R and 15-198-16R which this TSB replaces. An overview of conditions
addressed in the three prior TSBs is provided below.
Symptoms addressed in TSB 15-182-15R and 15-183-15R dated 8/11/2015:
Symptom 1: Audio output is lost after a few minutes when listening to SXM satellite radio.
Change: Logic update to provide proper SXM satellite radio operation.
Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
Page 2
Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper SXM satellite radio operation.
Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
Symptom 5: Map location is inconsistent between Navigation display and iPhone when using
the iPhone’s Google Maps with the phone connected to the USB port in console.
Change: Logic update to show correct vehicle location on iPhone.
Symptom 6: Roads or interchanges have the same name displayed multiple times.
Change: Logic update to show only one road or interchange name at the same time.
Symptom 7: Navigation function is slow to start when selected.
Change: Logic change to eliminate Navigation system slow-starting condition.
Symptom 8: No map display with key or ignition in “ACC” (accessory) position.
Change: Logic change to allow Navigation system operation in accessory ACC mode.
Symptom 9: No voice guidance provided from Navigation system after selecting a route unless
the ignition is cycled off and back on again.
Change: Logic change to stop voice guidance “Mute” function from defaulting to “ON”.
Symptom 10: Steering wheel switch controls inoperative with iPod (MP3) player connected to the
USB.
Change: Logic change to allow proper steering wheel (satellite) switch functionality.
Symptom 11: Incorrect Umlaut characters are shown on STARLINK display.
Change: Logic change to allow proper display of Umlaut letters.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
Page 3
Symptom 12: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
Symptom 13: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
Symptom 14: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
Symptom 15: “LIST” soft touch key is not displayed on Bluetooth Audio screen while
using Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
Symptom 16: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
Page 4
Symptom 17: SXM caution message screen is displayed in English even when French
language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Symptoms 18-23: The following symptoms are all related to the inability of the software to properly
load. One or all of these 5 conditions may occur at the same time.
Change: Logic updates included where applicable to address each of the following conditions:
Symptom 18: Repeated display of the “Loading” screen at initial unit start-up.
Symptom 19: Bluetooth device pairing failure.
Symptom 20: Inoperative steering wheel (satellite) switches.
Symptom 21: Voice recognition feature inoperative.
Symptom 22: SXM radio feature inoperative.
NOTE: The July 2018 update includes a single enhancement to Gen 2.1 audio units ONLY and
contain all previous enhancements along with Symptom 23 as described below. See the revised
update file application table on pg. 7. The July 2018 update does not include any NEW enhancements
for these Gen 2.0 equipped models.
Symptom 23: Unable to access SXM source or switch to SXM channels by using the preset
buttons on the display.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
Page 5
Symptom and updates outlined in SB 15-198-16R dated 7/8/2016:
•
Logic change to provide a “_” (underscore) character on the keyboard.
•
Logic change to match engine oil maintenance remaining mileage on the maintenance
reminder screen to the odometer meter value on the combination meter when mileage unit is
set to read in “KM” (kilometers).
•
Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the
actual vehicle status. Example: The wheel indicators on the vehicle monitor screen no longer
stay illuminated indicating VDC is “active” after VDC activation is complete.
•
Logic change to address improper calculation used by the head unit to determine Average
Lifetime Fuel Consumption displayed on the ECO monitor.
•
Logic change to address Voice Recognition error when user says “Radio” or “Music”.
•
Logic change to address the radio (audio) not resuming play automatically after ending a
Bluetooth call.
•
Logic change to address FM radio station presets resetting to 87.5MHz intermittently when
cycling the ignition OFF to ON.
•
Logic change to address AM radio station presets resetting to 513KHz intermittently and
possible switch from AM to FM if a 513KHz preset is selected.
PRODUCTION CHANGE INFORMATION:
All of the above updates were incorporated into production at various times based on model. For
this reason and to reduce confusion, the recommendation is to always perform the Version Check
procedure to verify the currently installed software version before attempting to reprogram any audio
unit (see Step 1 on page 8). Compare the result to the updated table shown below. If the current
version number is PRIOR to the version number listed in the table, continue with the updating
procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
Page 6
Model
Year
Model
2015*
DA
NAVI
Legacy &
Outback
2016
DA
NAVI
2017
DA
Faceplate
ID Number
FB644US
FB664US
FB644UM
FB664UM
FB685US
FB695US
FB685UM
FB695UM
FB876US
FB856US
FB856UM
FB876UM
FM634US
Update Software File Name
Update File #1 Name
Update File #2 Name
NU9020_USB_1st.zip
NU9020_USB_2nd.zip
OU9019_USB_1st.zip
OU9019_USB_2nd.zip
NU9312_USB_1st.zip
NU9312_USB_2nd.zip
OU9311_USB_1st.zip
OU9311_USB_2nd.zip
LONNU9509_1_USB_1st.zip
LONNU9509_1_USB_2nd.zip
LODAOU9508_1_USB_1st.zip
LODAOU9508_1_USB_2nd.zip
NU9114(US)_USB_1st.zip
NU9114(US)_USB_2nd.zip
2015*
DA
Impreza
&
Crosstrek
NAVI
2016
DA
NAVI
2017
DA
NAVI
2016*
DA
NAVI
Forester
FM664UM
FM655UH
FM675UH
FM705UM
FM685UM
FM666US
FM686US
FM685UM
FF667US
FF687US
FF667UM
FF687UM
FF868US
FF878US
FF678UM
FF698UM
FF629US
FF639US
FF689UM
FV631US
OU9113(US)_USB_1st.zip
OU9113(US)_USB_2nd.zip
NU9410_USB_1st.zip
NU9410_USB_2nd.zip
OU9409_USB_1st.zip
OU9409_USB_2nd.zip
ICNNU9509_USB_1st.zip
ICNNU9509_USB_2nd.zip
OU9409_USB_1st.zip
NU9914_USB_1st.zip
OU9409_USB_2nd.zip
NU9914_USB_2nd.zip
OU9913_USB_1st.zip
OU9913_USB_2nd.zip
NU9410_USB_1st.zip
NU9410_USB_2nd.zip
OU9409_USB_1st.zip
OU9409_USB_2nd.zip
NU9609_USB_1st.zip
NU9609_USB_2nd.zip
OU9608_USB_1st.zip
OU9608_USB_2nd.zip
NU9211_USB_1st.zip
NU9211_USB_2nd.zip
2016*
WRX &
WRX STI
DA
FV651UM
OU9210_USB_1st.zip
OU9210_USB_2nd.zip
FV624US
WNNU9509_USB_1st.zip
WNNU9509_USB_2nd.zip
2017
DA
NAVI
2018
DA
FV662UM
FV672UM
FV673US
FV843UM
WDAOU9508_USB_1st.zip
WDAOU9508_USB_2nd.zip
NU9609_USB_1st.zip
NU9609_USB_2nd.zip
OU9608_USB_1st.zip
OU9608_USB_2nd.zip
Subarunet Link Title
2015MY Legacy & Outback w/ F10 7” NAVI Update File #1- 12-2017
2015MY Legacy & Outback w/ F10 7” NAVI Update File #2- 12-2017
2015MY Legacy & Outback w/ F10 7” DISPLAY AUDIO Update File #1- 12-2017
2015MY Legacy & Outback w/ F10 7” DISPLAY AUDIO Update File #2- 12-2017
BE5_MY16_LEG_OUT NAVI Update File #1
BE5_MY16_LEG_OUT NAVI Update File #2
BE5_MY16_LEG_OUT DISPLAY AUDIO Update File #1
BE5_MY16_LEG_OUT DISPLAY AUDIO Update File #2
BD6_MY17_LEG_OUT NAVI Update File #1
BD6_MY17_LEG_OUT NAVI Update File #2
BD6_MY17_LEG_OUT DISPLAY AUDIO Update File #1
BD6_MY17_LEG_OUT DISPLAY AUDIO Update File #2
2015MY Impreza / Crosstrek w/ F10 7” NAVI Update File #1- 3-2018
2015MY Impreza / Crosstrek w/ F10 7” NAVI Update File #2- 3-2018
2015MY Impreza / Crosstrek w/ F10 7” DISPLAY AUDIO Update File #1- 3-2018
2015MY Impreza / Crosstrek w/ F10 7” DISPLAY AUDIO Update File #2- 3-2018
MB5_MY16_IMP_CROS NAVI Update File #1
MB5_MY16_IMP_CROS NAVI Update File #2
MB5_MY16_IMP_CROS DISPLAY AUDIO Update File #1
MB5_MY16_IMP_CROS DISPLAY AUDIO Update File #2
MA6_MY17_IMP_CROS NAVI Update File #1
MA6_MY17_IMP_CROS NAVI Update File #2
MA6_MY17_IMP_CROS DISPLAY AUDIO Update File #1
MA6_MY17_IMP_CROS DISPLAY AUDIO Update File #2
2016MY Forester w/ F10 7” NAVI Update File #1- 12-2017
2016MY Forester w/ F10 7” NAVI Update File #2- 12-2017
2016MY Forester w/ F10 7” DISPLAY AUDIO Update File #1- 12-2017
2016MY Forester w/ F10 7” DISPLAY AUDIO Update File #2- 12-2017
FJ8_MY17_FOR NAVI Update File #1
FJ8_MY17_FOR NAVI Update File #2
FJ8_MY17_FOR DISPLAY AUDIO Update File #1
FJ8_MY17_FOR DISPLAY AUDIO Update File #2
FH9_MY18_FOR NAVI Update File #1
FH9_MY18_FOR NAVI Update File #2
FH9_MY18_FOR DISPLAY AUDIO Update File #1
FH9_MY18_FOR DISPLAY AUDIO Update File #2
2016MY WRX w/ F10 7” NAVI Update File #1- 12-2017
2016MY WRX w/ F10 7” NAVI Update File #2- 12-2017
2016MY WRX w/ F10 7” DISPLAY AUDIO Update File #1- 12-2017
2016MY WRX w/ F10 7” DISPLAY AUDIO Update File #2- 12-2017
VJ2_MY17_WRX NAVI Update File #1
VJ2_MY17_WRX NAVI Update File #2
VJ2_MY17_WRX DISPLAY AUDIO Update File #1
VJ2_MY17_WRX DISPLAY AUDIO Update File #2
VH3_MY18_WRX NAVI Update File #1
VH3_MY18_WRX NAVI Update File #2
VH3_MY18_WRX DISPLAY AUDIO Update File #1
VH3_MY18_WRX DISPLAY AUDIO Update File #2
*The July 2018 update does not include any NEW enhancements for these Gen 2.0 equipped models.
NOTE: Software Version Numbers (as referenced in the Service Procedure below) are included in
the Update Software File names. Example: NU9017 and OU9106 are Version Numbers.
Continued...
Bulletin Number: 15-205-16R; Revised 07/30/18
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TSB/Document ID: 15-205-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-30
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