Bulletin No.: PIP5567
Published date: 07/10/2018

Preliminary Information
PIP5567 5.3L L84 6.2L L87 Engine Exchange Program
Models
Brand:

Model:

Model Years:

VIN:
from

to

Engine:

Transmissions:

Chevrolet

Silverado 1500

2019

All

All

5.3L L84 6.2L L87

All

GMC

Sierra 1500

2019

All

All

5.3L L84 6.2L L87

All

Involved Region or
Country

North America

Condition

Engine Exchange Program

Cause

Monitor Exchanges

Correction:
This PI will cover the engine exchange program for the 2019 model listed above.
Additional PIs will be published for each engine or component as they are introduced.
During the launch of the 2019 model year, the following engine will be under an exchange
program:

5.3L 6.2L Engine Assembly (RPO L84 L87)
Product teams continually seek valuable information for engineering improvements.
To assist in this effort, an engine exchange program will be used for the listed engine and
vehicles.
The 2019 model year engine exchange program will be administered by the GM Product
Quality Center (PQC).
Dealerships are required to call the PQC, not GM Technical Assistance (TAC), to request an
exchange.
Prior to calling the PQC, please make sure to complete the "OEM Engine Exchange" template
in this PI.
Use of the templates will minimize the time spent on the telephone and avoid the need of a
second call to the PQC.

Guidelines for honoring exchange requests under this program are being strictly enforced.
The PQC may refer the dealer technician to TAC if additional diagnosis is required.
TAC will be available for product inquiries that do not require assembly replacement.

Division

PQC Telephone Number

US Cars and Trucks
1-866-654-7654
Canada - English and French

Components that may be removed and serviced without exchange are identified by an "X" in
the appropriate column of the table below.
Any repairs involving engine components not identified in the table below, engine noise
concerns, oil consumption, or related symptoms may require an engine exchange.
Important: Engine block and internal components along with any component in which a
cylinder head has to be removed to perform the repair will require an engine exchange.
Please note that this list is subject to change as the program progresses. You will be notified
by the PQC consultant if additional items are considered serviceable on a particular engine.
Serviceable Components

5.3L (L84) and 6.2L (L87)

Accessory Drive

X

A/C Compressor

X

AFM Solenoids

X

AFM Solenoid Control Valve Harness

X

AFM Solenoid Cover

X

All Cooling System Hoses

X

All Engine Sensors

X

Brackets

X

Camshaft Covers

X

Coolant Pump

X

Cooling System Bypass Pipe

X

Cooling System Radiator Inlet/Outlet Pipes

X

Coolant Outlet Assembly

X

Crankshaft Dampner

X

Engine Control Module (ECM)

X

Engine Mounts / Transaxle Mounts

X

Engine Wiring Harness

X

Exhaust Manifold / Gasket

X

Flywheel / Flexplate

X

Fuel Injectors

X

Fuel Injector Wiring Harness

X

Fuel Rail

X

Generator

X

Heater Outlet / Inlet Fittings

X

Ignition System (Coil, Spark Plugs)

X

Intake Air Ducts & Related Components

X

Intake Air Temperature Sensor

X

Intake Manifold

X

Knock Sensors

X

Map or Baro Sensor

X

Mass Air Flow Sensor

X

Oil Fill Cap

X

Oil Filter

X

Oil Level Indicator (Dipstick)

X

Oil Pressure Switch

X

Oxygen Sensors

X

PCV System / Hose’s

X

Purge Solenoid

X

Starter Motor Assembly

X

Thermostat Housing / Gasket

X

Throttle Body / Related Components

X

Vacuum Pump and Lines

X

Vapor Vent Lines / Seals

X

Oil and Coolant Pipes

X

Oil Cooler / Pipes

X

Fuel Pipes & HP Fuel Pump Assembly

X

SAI

X

Hi / Lo Pressure Fuel Lines

X

Engine Cover / beauty Cover

X

Oil Pressure Control Solenoid Valve

X

Important: Engine repairs or failures that are caused by components external to the engine
do NOT fall under the exchange program. For example, if an engine failure is caused by
incorrectly installed engine coolant lines, the engine assembly (or parts required to complete
a repair) must be obtained from General Motors Customer Care and Aftersales (GMCC&A)
through the normal parts ordering process. The exchange program is created as a way to
correct internal concerns and to take what is learned and find a way to eliminate these
concerns. External components causing a failure do not provide any useful information in
improving an engine. The engine received from GMCC&A through the normal parts ordering
process will be a new service engine

Engine Broadcast Code Location(s)
5.3L (L84) or 6.2L (L87)

,,

1) Is located on the back of the left cylinder head

2) Is located on the front right side of the engine
Procedures:
A thorough diagnosis must be performed on the condition in order to prevent unnecessary
component replacements.
Contact the Product Quality Center (PQC) to verify the proper diagnosis has been performed.
Upon review of the diagnosis, the PQC will establish a case reference number and make
arrangements for shipping an exchange unit to your dealership.
The replaced engine must be returned to the Warranty Parts Center (WPC).
DO NOT SHIP AN ENGINE TO THE (WPC) WITHOUT AN OFFICIAL WPC REQUEST.
Important: Failure to return the replaced engine by the due date will result in the dealership
being debited the entire warranty claim (parts and labor). The removed unit must be
returned complete in the original exchange shipping container. For effective engineering
analysis, please do not remove any components. Dress items on the removed unit must
remain the same as the replacement engine (e.g., exhaust manifolds, throttle body, etc.).

Dealerships returning engines/components that have been even partially disassembled will
be judged as violating this procedure and, as such, will be billed for all materials furnished.
Notice: The exchange unit will be shipped with a quantity of oil; check oil level before
starting the engine.

WPC Request:
The Warranty Parts Center (WPC) will fax a Special Part Request to your dealership
requesting the return of the removed engine. DO NOT wait for the warranty claim to be paid
before returning the removed engine.
The Special Part Request will provide a request number. This request number must be
written on the outside of the return container using a permanent marker. Failure to write the
request number on the return container may delay the processing of your return.
If you do not receive the WPC Special Part Request, contact Julie Cumo at 248-371-9939 (for
French call PQC 1-866-654-7654) to obtain the proper paperwork in order to return the
removed engine.
Failure to return the engine may result in a debit.

Shipping Preparation:
1. Remove the engine assembly/component as outlined in the applicable Service Manual.
2. Drain all fluids from the removed engine.
3. Retorque any fasteners that were loosened or removed to the original torque
specification.
4. Remove any plastic shipping plugs and covers from the exchange unit and install them on
the removed unit.
5. If the concerned engine leaks, mark the area directly on the engine with a permanent
marker.
6. Write the PQC case reference number on the repair order form.
7. Write the PQC case reference number directly on the component in a visible location.
8. Insert a copy of the WPC Special Part Request, repair order with technician comments,
and the completed OEM Engine Exchange Worksheet (template in this bulletin) into a plastic
bag and securely fasten to the engine.
9. Place the removed engine into the original shipping container.

Shipping Instructions:
1. Write the WPC request number and the PQC case reference number on the outside of the
container with a permanent marker.
2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and
select “dealer inquires.” Select “available forms” located on the left side of the screen in
blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print
this Central Transport BOL and fill out “from” section with your dealer information and
complete the description fields.
Canadian Dealers – Refer to the latest version of Corporate Bulletin Number 99-00-89-019 for
detailed shipping information.
3. Contact the specified carrier to arrange for pick-up of the removed engine. If lift gate
service is necessary, please request it at the time of arranging pick-up service.
4. Have the driver sign the bill of lading. Retain a copy of the signed bill of lading. Attach
your copy to the original repair order. This will be your proof of returning the removed
engine.
5. Ship all return exchanges/components Third Party Freight Collect with appropriate

paperwork to:
GM Warranty Parts Center
45 Northpointe Drive
Orion, MI 48359

Your cooperation is greatly appreciated. Prompt return of the original engine will increase
the effectiveness of this program.
If you have any questions regarding the exchange program administrative procedures,
please contact the Product Quality Center.
Caller’s First and Last Name/Position:

Technician’s Name and Direct Phone:

Parts Manager’s Name:

Parts Dept. Fax Number:

(Note: PQC case text must contain Parts Manager's name and fax number to allow WPC to send the dealer
a Special Part Return Request.)

Dealership’s Current Address:

Customer Concern:

Has the vehicle been modi ed with non-production accessories?

Describe the failure of the engine:

REQUIRED: Engine Broadcast Code:

If the dealer is not able to obtain the Broadcast Code (The broadcast code is a 3-digit code found on the
engine front cover or engine block below intake manifold; see graphic in this PI for details)

REQUIRED: Engine Serial Number:

If the dealer is not able to obtain the Serial Number (Broadcast Code and Serial Number are located on the
same label
Engine Replacement Cost = $

Requested Labor Time:
Does the vehicle have any DTCs in the ECM/TCM/BCM?

Note: GDS must be launched from TIS to make sure all the data is captured and can be retrieved.
If no, continue with template
If yes, list codes and perform necessary diagnosis (If no diagnosis has been performed, has the dealer
indicated why it was not completed for these codes?)
Are there any leaks (Y/N)
If no, continue to next question
If Yes, complete the following

What Type of Leak ?
Location of the leak?
Are there any Noises (Y/N)
If no, continue to next question
If yes, complete the following

What kind of noise?

Location and Frequency of the noise?

When does is occur?

How long does it last?

Any Lubrication Concerns (Y/N)
If no, continue to next question
If yes, complete the following

Oil pressure readings:

Results of oil consumption test:

Was the oil contaminated?

If yes, what type of contamination?
Did the engine show evidence of:
Overheating? (Y/N)
Coolant consumption? (Y/N)
Coolant contamination? (Y/N)

Low compression? (Y/N)
If yes, List Compression test readings:

Any Performance Concerns (Y/N)
If yes, list:

Low power?

Misfire?

Detonation?

Blue smoke?

White smoke?

Will engine crank?

Vibration?

Parts Information
Description

Part Number

Quantity

Engine 5.3L L84

12690559

1

Engine 6.2L L87

12690558

1

Warranty Information
Labor Operation

Description

Labor Time

4067490

Engine Replacement

Add

Administrative Allowance

Use Published Labor
Operation Time
0.2 hour

*Use published labor operation time plus the adminstrative allowance indicated

Version History
Version

1

Modi ed

Created on 07/10/2018

© 2018 General Motors. All Rights Reserved.

Parts
Allowance
$400.00