Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
Reference Number:

Make
Chevrolet
GMC

N172131700

Model
Silverado LD
Sierra LD

Release Date:
Revision:
Model Year
From
To
2014
2015
2014
2015

RPO

June 2018
00
Description

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

In certain 2014-2015 model year Chevrolet Silverado LD and GMC Sierra LD vehicles, if a driver
repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering the
vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this
continues to occur over an extended period of time, which is very rare, the seat belt pretensioner
cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle’s seat
belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the
pretensioner cable cover where it has been repeatedly bent over the seat side shield.
This special coverage covers the condition described above for a period of 10 years or 150,000 miles
(240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June
25, 2018, are covered by this special coverage and must be submitted using the labor operation codes
provided with this bulletin. Claims with repair orders prior to June 25, 2018, must be submitted to the
Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the pretensioner and side shield for all customers that experience a broken
pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will
be made at no charge to the customer.

Parts
Quantity
1
1
1
1
1
1
1
1
1
1
1

Part Name
Pnl-Side Shield - Two Way Manual LH Remote Recline - Dark Ash Grey
Pnl-Side Shield - Two Way Manual LH Remote Recline and Manual Lumbar - Dark
Ash Grey
Pnl-Side Shield - Two Way Manual LH Remote Recline and Manual Lumbar – Jet
Black
Pnl-Side Shield - Power LH - Jet Black
Pnl-Side Shield - Power LH – Dark Grey
Pnl-Side Shield - Power LH - Dune
Pnl-Side Shield - Power LH - Cocoa
Tensioner Kit – Driver Seat Belt – Jet Black
Tensioner Kit – Driver Seat Belt - Dune
Tensioner Kit – Driver Seat Belt - Cocoa
Tensioner Kit – Driver Seat Belt – Dark Ash Grey

Part No.
84233205
84233193
84233192
84233195
84233196
84233200
84233199
19356262
19356264
19356267
19356263

IMPORTANT: Through GM’s continuous improvement process, the above listed parts have been determined to be the
most effective design when performing this repair. Use only the parts listed above for this repair. The EPC may
identify different part numbers for these components, do not use the parts listed in the catalog. Only order the color you
need from the list above.

Copyright 2018 General Motors. All Rights Reserved.

Page 1 of 6

Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
Note: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal
PDC delivery. Therefore, dealers should order as CSO only. Please do not place orders as SPAC; it will delay
shipment of the order and will not provide visibility. Please note, parts will not be shipped overnight. Plan accordingly for
transit time to reach your facility.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9900529
9900530

9900531

9900532

Description
Inspect Only – No Further Action Required
Replace Front Seat Belt Anchor Plate Tensioner and Cushion Outer
Finish Cover (Includes Inspection and Disposal of Pyrotechnic
Device)
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2
0.6

N/A
0.2
N/A

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Inspection Procedure
Use the following steps to verify the customer concern.
1.

Move the driver seat to the full forward and full down position.

4522278

2.

Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable
to the buckle.

Page 2 of 6

Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner

4522272

4522274

This damage will be in the form of holes (1) or splitting (2).
• If any damage is found, replace the driver side front seat belt anchor plate tensioner and the front seat cushion
outer finish cover.
• If no damage is found, inform the customer that the special coverage condition is not present on their vehicle at
this time.

Page 3 of 6

Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
Replacement Procedure

4551063

NOTE: If a tensioner bracket was installed as part of a previous service, discard the bracket. The new replacement front
seat belt anchor plate tensioner design eliminates the need for the bracket.
1.

Replace the driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner
Replacement in SI.

2.

Replace the driver side front seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish Cover
Replacement in SI.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by July 31, 2019. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4 of 6

Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
July 2018
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014-2015 model year Chevrolet Silverado LD or GMC Sierra LD, your satisfaction with our product
is very important to us.
This letter is intended to make you aware that in certain 2014-2015 model year Chevrolet Silverado LD and GMC Sierra
LD vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering
the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur
over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually
separate, which could reduce the effectiveness of the vehicle’s seat belts. Before any damage occurs to the
pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent
over the seat side shield.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2014-2015 model year Chevrolet Silverado LD or GMC Sierra LD within 10 years of the
date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition
will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: Please perform the inspection procedure enclosed with this letter, and follow the instructions
provided. If you are not comfortable performing this inspection, please take your vehicle to a General Motors dealer
and they will perform this inspection free of charge. If you’ve performed the inspection and believe your vehicle has the
condition described above, please take your vehicle to your GM dealer for repair. For the repair to qualify for this
special coverage, it must be performed by a General Motors dealer. You may want to contact your GM dealer to find
out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient
for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2019,
unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-889-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosures
18128

Page 5 of 6

Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
Customer Inspection Procedure

Use the following steps to verify the condition of the seat belt tensioner cable cover.
1.

Move the driver seat to the full forward and full down position.

2.

Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable
to the buckle.

This damage will be in the form of holes (1) or splitting (2).
• If any damage is found, take the vehicle to the dealer for service.
• If no damage is found, the special coverage condition is not present on the vehicle at this time.

Page 6 of 6

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4791
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 25, 2018

Subject: 18128 - Special Coverage
Driver’s Front Seat Belt Anchor Pretensioner
Models: 2014-2015 Chevrolet Silverado LD
2014-2015 GMC Sierra LD
To:

All General Motors Dealers

General Motors is releasing Special Coverage 18128 today. The total number
of U.S. vehicles involved is approximately 915,000. Please see the attached
bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on July 5, 2018.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated June
25, 2018. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS