Customer Satisfaction Program
17479 Super Cruise Feature Enhancements
Reference Number:
Attention:

N172132090

Release Date:
Revision:

May 2018
00

This program is in effect until May 31, 2020.

Make
Cadillac

Model
CT6

Model Year
From
To
2018
2018

RPO
UKL

Description
Hands-Free Lane Following
(Super Cruise)

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

A software update package is available for the 2018 Cadillac CT6 with Super Cruise.
The enhanced Super Cruise software will improve lane centering and add descriptive instrument cluster
messaging that will allow drivers to better understand why Super Cruise is unavailable or why Super
Cruise needs to disengage and return control to the driver. We’ve heard feedback from customers that
they would like additional information on the operation of the Super Cruise feature and we’ve added new
descriptive messaging to address this request.
As a result of the software updates being provided, system performance will be enhanced in the following
ways:
•

Easier to Engage Super Cruise. Customers will notice in some situations the Super Cruise
symbol now appears more easily when centering their vehicle in the lane allowing them to
engage Super Cruise. This includes the ability to more easily reengage Super Cruise after
making a lane change.

•

Correction

Improved Adaptive Cruise Control. The adaptive cruise control portion of Super Cruise has
been enhanced to provide smoother acceleration and braking behavior. Certain 2018 model
year Cadillac CT6 vehicles, equipped with Super Cruise, may have a condition in which the
vehicle, under certain road conditions may shift left or right while traveling in its lane during
Super Cruise operation. Additionally, if the Super Cruise system is not able to be engaged, the
cluster messaging only shows “unavailable” without further details on why the system is not
available.
Dealers are to update the Super Cruise software, and provide the customer with an owner manual insert
that outlines the new available cluster messaging.

Warranty Information
Labor
Operation
9103697

Description
Program HVAC, IPC, ESCM, SRR, and ASCM.
Add: time to install software to IPC with USB: RPOs UHS, UDD, and
UDV

Labor
Time
2.6
0.3

Trans.
Type
ZFAT

Net
Item
N/A

To avoid warranty transaction rejections, the SPS Warranty Claim Code for all five modules must be entered when
submitting this transaction. Submit one warranty claim code in the warranty claim code box, and the remaining four in the
comments section.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
-

Open TIS on the computer used to program the vehicle
Select and start SPS
Select Settings
Select the Warranty Claim Code tab

Copyright 2018 General Motors. All Rights Reserved.

Page 1 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.

•

Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may
occur.

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system
voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage
supply. DO NOT connect a battery charger.

•

Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.

•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.

5045242
Note: If the Same Calibration/Software Warning is noted on the SPS controller screen, select “OK” and continue
programming.
Note: Modules should be programmed in the order listed. Cycle the ignition off and back on between each programming
event.
1.

Reprogram the following modules. Refer to Control Module References in SI for each module for programming
instructions.
Reprogramming Module ID
Module Description (Control Module References Screen)
Order
1
K33
HVAC Control Module (HVAC)
2
P16
Instrument Cluster (IPC)
3
K186
Multifunction Energy Storage Capacitor Control Module
4
B233
Radar Sensor Module – Short Range (SRR) - (Left/Right Front and
Left/Right/Center Rear)
5
K124
Active Safety Control Module (ASCM)

2.

Record SPS Warranty Claim Code from every programming event on job card for warranty transaction submission.
SPS warranty claim codes will need to be submitted separately, with one in the warranty claim code section and the
remaining four in the comments section. It does not matter which claim code goes where.
Print the Owner’s Manual inserts below.
Locate the owner’s manual in the accessories bag.
Install the owner’s manual inserts to the owner’s manual.

3.
4.
5.

Page 2 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements

5049585

5049601
Page 3 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements

5049608

5049615
Page 4 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements

5051552

5051560
Page 5 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements

5051602

Page 6 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements

5051639
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2020. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through May 31, 2020, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Page 7 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 8 of 9

Customer Satisfaction Program
17479 Super Cruise Feature Enhancements
May 2018
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We’re pleased to let you know that we’ve developed a software update package for your 2018 Cadillac CT6 with Super
Cruise.
The enhanced Super Cruise software will improve lane centering and add descriptive instrument cluster messaging that
will allow drivers to better understand why Super Cruise is unavailable or why Super Cruise needs to disengage and
return control to the driver. We’ve heard feedback from customers that they would like additional information on the
operation of the Super Cruise feature and we’ve added new descriptive messaging to address this request.
As a result of the software updates being provided, system performance will be enhanced in the following ways:
•

Easier to Engage Super Cruise. Customers will notice in some situations the Super Cruise symbol now appears
more easily when centering their vehicle in the lane allowing them to engage Super Cruise. This includes the
ability to more easily reengage Super Cruise after making a lane change.

•

Improved Adaptive Cruise Control. The adaptive cruise control portion of Super Cruise has been enhanced to
provide smoother acceleration and braking behavior.

What We Will Do: Your GM dealer will update the software in the vehicle’s modules and provide you with an owner
manual insert that outlines the new available cluster messaging. This service will be performed for you at no charge
until May 31, 2020. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this software update.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-458-8006
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2622

We appreciate you taking the time to update your vehicle as we know your time is valuable. We know you will find this
update further enhances the experience with Super Cruise. Thank you for being a Cadillac customer and for being part
of our exciting future.
Terry M. Inch
Executive Director
Global Connected Customer Experience

GM Program 17479

Page 9 of 9

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4755
URGENT - DISTRIBUTE IMMEDIATELY
Date:

May 17, 2018

Subject: 17479 - Customer Satisfaction Program
Super Cruise Feature Enhancements
Models: 2018 Cadillac CT6 Equipped with Hands-Free Lane Following (UKL)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 17479 today. The
total number of U.S. vehicles involved is approximately 1,236. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 31, 2018.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated May
18, 2018. A list of involved vehicles in dealer new inventory is attached to this
message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS