Campaign No. 2018070002, June 2018

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 447 (Metris), Model Year 2015 - 2017
Transmission Carrier Attachment

Daimler AG, the manufacturer of Mercedes-Benz Metris vehicles, has determined that in certain vehicles (Platform
447), the screw connection of the transmission carrier to the vehicle body may not be tightened with the specified
torque. If the screw connection of the transmission carrier is not sufficiently torqued, the bolts could loosen and
subsequently lose connection with the vehicle. In that event, the position of the transmission carrier and the angle of
the propeller shaft to the transmission could change. If this angle exceeds a certain degree, the joint disc could be
damaged and lead to its complete failure. The customer will be alerted to clear warning signs of vibrations and rattling
noises during operation of the vehicle prior to such loss of power. In this case, the vehicle would remain controllable
(steering and braking would not be affected). However, an increased risk of a crash cannot be ruled out. An
authorized Mercedes-Benz dealer will perform a check of the bolts on all potentially affected Metris vehicles and
replace the bolts if necessary.
Prior to performing this Recall Campaign:
•

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.

•

Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status
indicator.

Approximately 7,433 vehicles are involved.

Order No. V-RC-2018060012
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Op. no.

Operation text

Time

Codeword

Code

02 2374

Operations: Check torque of screws from

-

22 910 54 7

VS2GETRAEG

-

22 910 54 7

VS2GETRAEG

transmission carrier to longitudinal member
02 2375

Operations: Replace all bolts for transmission
carrier to longitudinal member (after check)

1

Bolts

2

Bolts

3

Activated charcoal
canister bracket

4

Transmission carrier

5

Screw

6

Bolts

Danger

Risk of death caused by vehicle

Align vehicle between vehicle lift columns and position the four

slipping or toppling off of the lifting support plates at the vehicle lift support points specified by the
platform.

vehicle manufacturer.

Check
1

Check whether vehicle is affected
by measure.

For authorized Mercedes‑Benz service partners, only the entry in
the "Extended VEGA Application" (EVA) system, in the "Current"
tab is decisive. An additional test of the affected vehicles in the
workshop information system (WIS) or in the vehicle list is thereby
not necessary.

Remove
2

Raise vehicle.

3

Remove bolts (1) of activated
charcoal canister holder (3).

4

Unfasten bolts (2) of activated

Do not stretch electric lines as well as hoses and lines of activated

charcoal canister holder (3) by a

charcoal canister. Damage may occur otherwise.

few turns.

To gain access to the bolt (5), release bolts (2) only. The bracket
for the activated charcoal canister (3) remains mounted to the
vehicle.

Check
5

Check torque of bolts (5, 6) of

When checking the torque none of the bolts (5, 6) may turn before

transmission carrier (4).

the torque value is reached. If one of the bolts (5, 6) turns replace
it.
Otherwise, the correct tightening torque for the respective bolts
(5, 6) cannot be assured.
Bolt, transmission carrier to longitudinal member
If bolts (5, 6) turn before the torque value is reached.
↓
Replace relevant bolts (5, 6).

Install
6

Screw bolt (1, 2) into activated
charcoal canister holder (3).

7

M8

Lower vehicle.

Number

Headless screws/bolts: screws/bolts and nuts, coarse-pitch thread
Designation
8.8

BA00.10-

M8

N-1003-01A

Nm

23

32

38

Phosphated

Nm

21

29

36

Bolt, transmission carrier to longitudinal member

Model 447 with
engine 274, 651
Model 448 with
engine 274
Nm

N-1002-01EE

Parts ordering note
Designation

Part no.

N 910143 010012

12.9

Galvanized

Engine mounts, engine supports
Number
Designation

BA22.10-

10.9

Bolt for transmission carrier on longitudinal member M10x30

58