TIS Service Bulletin

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SI M01 02 18
Warranties

May 2018
Technical Service

N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
New information provided by this revision is preceded by this symbol

.

This Service Information bulletin supersedes SI M01 02 18 dated February 2018
What’s New:
• MY 2015 R57, R58, R59, R60 and R61 MINI vehicles added with this SIM Update.

MODEL
R55 (Cooper S
Clubman) (N18 Engine)
Model Year 2014
produced from
6/28/2013 to 6/27/2014

R55 (Cooper S
Clubman JCW) (N18
Engine) Model Year
2014 produced from
7/1/2013 to 6/21/2014

R57 (Cooper S
Convertible) (N18
Engine) Model Years
2014 and 2015
produced from 6/28/13
to 6/5/2015

R57 (JCW Convertible)
(N18 Engine) Model
Years 2014 and 2015
produced from
7/3/2013 to 5/28/2015

R58 (Cooper S Coupe)
(N18 Engine) Model
Years 2014 and 2015
produced from
7/1/2013 to 5/1/2015

R58 (JCW Coupe)
(N18 Engine) Model
Years 2014 and 2015
produced from
7/1/2013 to 4/29/2015

R59 (Cooper S
Roadster) (N18 Engine)
Model Years 2014 and
2015 produced from
6/28/2013 to 4/17/2015

R59 (JCW Roadster)
(N18 Engine) Model
Years 2014 and 2015
produced from
7/3/2013 to 4/16/2015

R60 (Cooper S
Countryman) (N18
Engine) Model Years
2014 and 2015
produced from
6/28/2013 to 6/29/2015

R60 (Cooper S
Countryman ALL4)
(N18 Engine) Model
Years 2014 and 2015
produced from
6/28/2013 to 6/29/2015

R60 (JCW
Countryman) (N18
Engine) Model Years
2014 and 2015
produced from
7/5/2013 to 6/29/2015

R61 (Cooper S
Paceman) (N18
Engine) Model Years
2014 and 2015
produced from
6/29/2013 to 6/29/2015

R61 (Cooper S
Paceman ALL4) (N18
Engine) Model Years
2014 and 2015
produced from
7/1/2013 to 6/29/2015

R61 (JCW Paceman )
(N18 Engine) Model
Years 2014 and 2015
produced from
7/5/2013 to 6/18/2015

Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
To determination vehicle eligibility and to confirm this “conditional” coverage applies, always perform a VINspecific DCSnet Warranty Inquiry first; please refer to the “Eligible Vehicles” section of this bulletin for further
details.

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INFORMATION
For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC (“MINI USA”) is
extending the limited warranty for the engine coolant system’s thermostat with thermostat housing to:


10 years/120,000 miles as determined by the vehicle’s original in-service date





This “component-specific” limited warranty extension applies
to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
New Passenger Car Limited Warranty.

This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall or Service
Action
There is no immediate repair required unless the MINI vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, MINI USA sent VIN-specific customer notification letters in a phased release.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” or flag shown below:

For this vehicle, the engine coolant system’s thermostat with thermostat housing limited
warranty for defects in materials or workmanship has been extended to 10 year/120,000 mile
as determined from the original in-service date. This coverage is subject to the same vehicle
eligibility requirements, limitations, and exclusions that apply to the MINI New Passenger Car
Limited Warranty, Please see SI M01 02 18 (DC 11 53 90 12 00).
Note: The MY 2015 R57, R58, R59, R60 and R61 MINI N18 engine vehicles have been added to
this bulletin update dated May 2018.
Before performing a repair and submitting a claim under this extended coverage, first confirm that the
vehicle has the above “Notice of Limited Warranty Extension” in the DCSnet Warranty Inquiry “Vehicle
Comments” section.
If the vehicle has the above flag, the vehicle was determined to be eligible and included by meeting all of the
applicable criteria, for example:


Series;



Model;



Model Year;



Engine type;

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

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Production date (strictly by the mm/dd/yyyy format).

Based on applying all of the above criteria, if you have ELW eligibility and/or coverage questions, please
contact the Warranty department through IDS by selecting “Coverage, Policy and Coding” prior to performing
any repairs.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to
locate the applicable replacement part numbers.







Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.

Bulk Materials

Part Number

Description

Quantity

82 14 0 031 133

Antifreeze (One Gallon)

See below

WARRANTY INFORMATION
The engine coolant system’s thermostat with thermostat housing limited warranty extension to 10 years/120,000
miles applies to “eligible US-specification MINI vehicles” that are registered, operated and have their covered
repair performed by an authorized MINI dealer in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the MINI NEXT Certified Pre-Owned Program or
any BMW Group Vehicle Service Contract that applies to the vehicle.
Should the thermostat with thermostat housing fail again, this component is covered by the remaining portion of
the extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.

Defect Code:

1153901200

R5x, R6x N18 US version of characteristic

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map thermostat
Component Replacement related to an Illuminated Malfunction Light and/or Stored Fault(s)

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)

Refer to KSD2

Connect an approved battery charger/power
supply (indicated in KSD2 as “Charging
battery”)

Work time (WT)

Performing vehicle diagnosis – test module

Refer to KSD2

Replacing coolant thermostat

Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006
And:
00 65 560

Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
Or, for a:
Component Replacement not related to a Malfunction Light and/or Stored Fault(s)

Labor Operation:

Labor Allowance:

Description:

17 00 009

Refer to KSD2

Checking cooling system for leaks (Main work)

Refer to KSD2

Checking cooling system for leaks (Plus work)

Refer to KSD2

Replacing coolant thermostat

Or
17 00 509
And:
00 65 560

Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
And, for both, as needed:
Sublet – Bulk Materials

Sublet Code 4

See sublet
reimbursement
calculation below

Reimbursement for the repair-related bulk
material (MINI part number, please do not use
the part number for claim submission)

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MINI Antifreeze/Coolant for the amount needed to replace what was drained with a “50/50 coolant/water
solution” at dealer net plus your dealer’s handling (Bulk container reference P/N 82 14 0 031 133).
Enter this material costs in sublet and itemize the amounts on the repair order and in the claim comment
section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, MINI USA, a division of BMW of North America, LLC (“MINI USA”) will
provide reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Note: The MY 2015 R57, R58, R59, R60 and R61 MINI N18 engine vehicles have been added to
this bulletin update dated May 2018.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the MINI New Passenger Car Limited Warranty.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine MINI parts and/or used MINI
passenger car parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized MINI dealer or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.MINI-RP.com under the following
reference:


M-ELWR 2018 Thermostat Housing with Thermostat 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website attached sample customer letter provides information as to “what” documentation is needed to be
supplied to support a prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
MINI Customer Reimbursement Center
Attention: M-ELWR 2018 Thermostat Housing with Thermostat 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-457-0214
Please allow 4-6 weeks for processing your request
Should you have any questions concerning this reimbursement process, please call 1-844-203-1331.

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MINI Owner/Operator Inquiries and Assistance
For all other questions, please contact the MINI USA Motorer Relations and Services via email at
[email protected] or via telephone at 1-866-ASK-MINI (275-6464).
Posted: Wednesday, May 9, 2018

ATTACHMENTS
View PDF attachment M010218_Thermostat Sample Customer Letter.
[ Copyright ©2018 BMW of North America, Inc. ]

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REPRESENTATION OF PRINTED DOCUMENT

MINI
4-777-H406A-0000001-001-000-000-000-000

JANE SMITH
123 ANY STREET
PAPERTOWN, NJ 12345-6789

January 2018
This “Important Limited Warranty Information” applies to the MINI vehicle with the Vehicle
Identification Number (VIN) of AAAAAAAAAAAAAAAAA.
Dear MINI Motorer:

777-3002-0714

MINI USA is committed to delivering the ultimate in product satisfaction to our Motorers
Towards that end, MINI is extending the limited warranty for the engine's:

•

Thermostat housing with thermostat

On the above-referenced vehicle to:

•

10 years/120,000 miles, whichever occurs first, as determined by your
vehicle’s original in-service date

This “component-specific” limited warranty extension applies to defects in materials and
workmanship and is subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the MINI New Passenger Limited Warranty.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service
Action.
Company
BMW of Nort h A meri ca,
LLC
BMW Group Company
Mailing Address
PO Box 1227
West wood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Cust omerrel at i ons@
bmwusa.com
Website
bmwusa.com

If a repair to this component is required, please contact your nearest authorized MINI dealer in the
United States or Puerto Rico to schedule an appointment. Your authorized MINI dealer will
determine the vehicle’s eligibility and review the scope of repair covered by this component-specific
limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized MINI
dealer in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other “unrelated” issues are not covered
under the terms of this limited warranty extension.
The integrity of our products is essential to MINI’s success and our Motorers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
motoring experiences.
Sincerely,
MINI USA, a division of BMW of North America, LLC

M-ELWR 2018 Thermost at Housi ng wi t h Thermost at 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-H406A-0000001-001-000-000-000-000

Previous Motorer-Pay Repair Reimbursement - Limited Warranty Extension
MINI USA, a division BMW of North America, LLC
January 2018
VIN AAAAAAAAAAAAAAAAA

Under this extended limited warranty, MINI USA, a division of BMW of North America, LLC will
provide reimbursement for “qualifying Motorer -pay repairs” on eligible MINI vehicles that were
performed prior to the release of this Motorer notification.
If you previously paid for a repair that you believe would now be covered under this limited
warranty extension, please submit your reimbursement request online at www.MINI-RP.com.
Motorer -pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the MINI New Passenger Limited Warranty
Requesting Reimbursement for a Previous Repair that Qualifies
Repairs performed on ineligible vehicles or the diagnosis and repair of other unrelated issues,
do not qualify for reimbursement.
To initiate the online process, you will be asked to attach PDF files of the required
documentation as outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request and documentation to:
MINI Customer Reimbursement Center
Attention: M-ELWR 2018 Thermostat Housing with Thermostat 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-457-0214
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-203-1331.
For all other questions, please contact the MINI USA Motorer Relations and Services via email
at MINI[email protected] or via telephone at 1-866-ASK-MINI (275-6464).
Please have your 17-character Vehicle Identification Number (VIN) available and include the
VIN with all communications.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other “unrelated” issues are
not covered under the terms of this limited warranty extension.

M-ELWR 2018 Thermost at Housi ng Thermost at 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-H406A-0000001-001-000-000-000-000

Previous Motorer-Pay Repair Reimbursement – Documentation Checklist
MINI USA, a division of BMW of North America, LLC
Reimbursement is available to the MINI Motorer who incurred the ex pense.
When submitting a reimbursement for a previous repair, please provide legible copies of the
following documentation and include y our VIN, name, address and y our preferred contact
telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Motorer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized break down of the labor charges for all repairs* including diagnosis
Itemized break down of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item ex penses
that relate to the component that is covered by this ex tended limited warranty will be
considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of pay ment:
Repair order (RO)/ invoice stamped and dated as “PA ID”
Copy of a cancelled check
Copy of a signed credit/ debit card receipt
Copy of a credit/ debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review y our repair order documentation prior to
submitting a reimbursement request:
1.

Why was the vehicle brought into the repair facility ?

2.

What was the repair facility 's diagnosis?

3.

What did the repair facility do to correct the concern and does it qualify ?

M-ELWR 2018 Thermost at Housi ng wi t h Thermost at 10Y120M