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NHTSA ID Number: 10143482

Manufacturer Communication Number: NTB18-045

TSB/Document Date: 2018-08-06


Summary

2011-2015 LEAF; 12 VOLT BATTERY LOSES CHARGE AND/OR TELEMATICS SERVICES DO NOT WORK This bulletin applies only to vehicles equipped with a 3G Telematics control unit. IF YOU CONFIRM The 12 V battery continuously loses its charge and/or Remote Telematics services do not work. NOTE: DTCs P3131 (SYSTEM SHUTOFF ERROR) and/or P31C2 (TCU) may be found stored. ACTION 1. Refer to page 2, step 2 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle being worked on. 2. If this bulletin applies, reprogram the Telematics control unit (TCU).


LEAF ZE0

xxxxxxxxxxxxxxx

xxxxxxxxxxx

Step
10

Figure 19

12/21

NTB18-045

11. Verify OK is highlighted green (battery voltage must be between 12.0 and 15.5 volts),
and then select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 volts during
reprogramming. If not, reprogramming may be interrupted and the TCU may be
damaged.

Monitor battery
voltage here

Step
11
Step
11

Figure 20
12. Verify all items listed under Confirm Vehicle Condition are OK, and then select Start.

Monitor battery
voltage here

Verify these
items are OK

Step
12

Figure 21

13/21

NTB18-045

13. Select USA/CANADA Dealers.
14. Select OK.

Step
13
Step
14

Figure 22
NOTE:

The above screen may not display if the CONSULT PC has remained ON since
the last reprogramming.

If the CONSULT PC is not connected to the Internet, the screen in Figure 23 will
display.

Figure 23

14/21

NTB18-045

NOTE:

Before reprogramming will start, you will be required to enter your Username
and Password.

The CONSULT PC must be connected to the Internet (Wi-Fi or cable).

If you do not know your Username and Password, contact your service
manager.

15. Start the reprogramming process by selecting Submit.

Enter login
information…

…then
select
Submit

Figure 24

15/21

NTB18-045

16. The progress bar (Figure 25) should go to approximately 10%, and then the error
message in Figure 26 should appear. This is normal.
NOTE: If a different error message displays, go to Electronic Control Unit Recovery
on the next page.

Step
16

Figure 25

17. When the screen in Figure 26 displays, verify the following, and then select Retry.




Check battery voltage
(12.0–15.5 V).
Ignition is ON, engine
OFF.
External Bluetooth®
devices are OFF.
All electrical loads are
OFF.
Select Retry and
follow the on screen
instructions.
“Retry” may not go
through on the first
attempt and can be
selected more than
once.

xxxxxxxxxxxxxxx
xxxxxxxxx

Step
17

xxxxxxxxxxxxxxx

xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxx

Figure 26

16/21

NTB18-045

Electronic Control Unit Recovery
Do not disconnect the plus VI or shut down C-III plus if reprogramming does not
complete.

If reprogramming does not complete and the “X” icon displays as shown in
Figure 27:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.


xxxxxxxxx
283B0-xxxxxx

xxxxxxxxx
xxxxxxxxxxxxxx

All C-III plus updates are
installed.

TELEMATICS

xxxxxxxxxxxxx

Select Home, and restart
the reprogram procedure
from the beginning.

Figure 27

17/21

NTB18-045

18. Select Next.

Step
18

Figure 28

18/21

NTB18-045

19. Erase all DTCs as follows:
a. Turn the ignition OFF.

Step
19a

Figure 29
b. Turn the ignition ON.
c. Wait for DTC erase to complete, and then select Next.

Step
19b
Step
19c

Figure 30

19/21

NTB18-045

20. When the entire reprogramming process is complete, the screen in Figure 31 will
display.
21. Verify the before and after part numbers are different.
22. Print a copy of this screen (Figure 31) and attach it to the repair order for warranty
documentation.
23. Select Confirm.

283B0-xxxxxx

Step
21

283B0-xxxxxx
ZE0 LEAF

xxxxxxxxxxxxxxxxxx

Step
22

xxxxxxxxxxxxxxxx

Step
23

Figure 31

Go to the next page.

20/21

NTB18-045

Turn ON the TCU
1. Get back to the Home screen, and then follow steps 9-13 starting on page 4 to
get to Figure 32 below.
2. Select On.
3. Select End, and then wait 40 seconds.

Off

On

Step
2

Off

Step
3

Figure 32
4. Close C-III plus.
5. Turn the ignition OFF (turn OFF “Ready” mode).
6. Disconnect the plus VI from the vehicle.

CLAIMS INFORMATION
Submit a Primary Part (PP) type claim using the following claims coding:
DESCRIPTION
PFP
OP CODE SYM
DIA
Reprogram TCU
(1)
RX6NAA
ZE
32

FRT
0.3

(1) Reference FAST and use the Telematic Box (283B0-*****) part number as the PFP.
(2) The FRT allows adequate time to access DTC Codes. No other diagnostic procedures
subsequently required. Do Not claim any other diagnostic operation codes with this
claim.

21/21

NTB18-045

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TSB/Document ID: NTB18-045

Replacement Service Bulletin Number:

MFR Communication Date: 2018-06-21

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY

MFR Component System:

MFR Component Subsystem:


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