GROUP
ELE

MODEL
2015-2016MY
Soul EV (PSEV)

NUMBER
134 (Rev 1, 06/12/2018)

DATE
June 2017

TECHNICAL SERVICE BULLETIN
COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

SUBJECT:

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides information related to the Battery Management System (BMS) logic
improvement for some 2015-2016MY Soul EV (PSEV) vehicles, produced from July 15, 2014
through May 15, 2016, which may experience an inoperative reserved climate control system
(set climate pre-conditioning times) when the vehicle is stored at low temperatures without
power-on for a certain period of time and/or a charging concern after use of the reserved
climate control. To correct this concern, apply the improved logic to the BMS using the KDS
ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has
been applied to a vehicle you are working on, verify the ROM ID using the table on page 3.
Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
For vehicles not on the Affected Vehicles list, but with a concern as described above, perform
the procedure outlined in this bulletin and submit a warranty claim per “customer concern”
(Standard TSB) claim information on page 8.

Kia Diagnostic System (KDS)

 NOTICE

A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA297.
File Under:
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager  Fleet Repair


Page 2 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

 NOTICE
Inform the customer that the BMS update will reset the adaptive learning values to
default conditions. As a result, the displayed range/DTE (Distance to Empty) and
charge times may be temporarily increased. It does not affect the actual range or
battery charging time. These displayed values will gradually be relearned to reflect
the actual battery condition with multiple drive and charge cycles performed above
50°F (10°C) from less than 20% SOC to more than 90% SOC.
Important: If the customer has any range concerns, please see PS548 and capture all
BMS data BEFORE applying the update.

ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
Upgrade Event Name
303.PSEV BMS LOGIC IMPROVEMENT

 NOTICE









A fully charged battery is necessary before ECU upgrade can take place. It is
recommended that the Midtronics GR8-1299 system be used in ECU mode during
charging. DO NOT connect any other battery charger to the vehicle during ECU
upgrade.
All ECU upgrades must be done with the ignition key in the ‘ON’ position.
Be careful not to disconnect the VCI-II connected to the vehicle during the ECU
upgrade procedure.
DO NOT start the engine during ECU upgrade.
DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU
upgrade.
When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds
before starting the engine.
ONLY use approved ECU upgrade software designated for the correct model,
year.

 NOTICE
Before attempting an ECU upgrade on any Kia model, make sure to first determine
whether the particular model is equipped with an immobilizer security system.
Failure to follow proper procedures may cause the PCM to become inoperative after
the upgrade and any claims associated with this repair may be subject to
chargeback.

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

Page 3 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

ROM ID INFORMATION TABLE:
Upgrade Event #303
Model

System

Heating System

ROM ID

P/No.

Previous

New

4440, 4460, 4480,
Heating
5500
37513 E4050
4500, 4800, 4900
5000, 5100
PSEV
BMS
4442, 4462, 4482,
Non-Heating
5502
37513 E4000
4502, 4802, 4902
5002, 5102
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle's ECM
ROM ID and reference the Information Table as necessary.

 NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1.

Connect the VCI-II to the OBD-II
connector, located under the driver’s side
of the instrument panel.

 NOTICE
The ECU upgrade function on
KDS operates wirelessly. It is
not necessary to perform the
upgrade via USB cable.

2.

With the ignition ON, turn ON the KDS
tablet. Select KDS from the home
screen.

3.

Confirm communication with VCI (A) and
then configure the vehicle (B) using the
AUTO VIN (C) feature.

B
A

C
TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

Page 4 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

4.

Select ECU Upgrade.

5.

The KDS will check the server for
recently uploaded Events and then
automatically download Upgrade Event
#303.

 NOTICE
The vehicle must be identified in
Vehicle Selection to download
an Event for that vehicle.

6.

KDS
screenshot
shown
above
is
for
demonstration purposes only. Events shown in
screenshot are not applicable to this bulletin.

Select Auto Mode.

CAUTION
Do NOT attempt to perform a
Manual Mode upgrade UNLESS
Auto Mode fails. Always follow
the instructions given on the
KDS in either Auto or Manual
mode.
7.

Select the BMS system under the
System selection menu.
Touch ID Check (D) and confirm that the
latest update is available.
Select Upgrade Event #303 and select
Upgrade to continue.

 NOTICE
Verify that the vehicle is “ON” and
not in “READY” mode before
proceeding with the update.

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

D

Page 5 of 8
SUBJECT:

8.

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

The ECU upgrade will begin and the
progress of the upgrade will appear on
the bar graph. Upgrade part (1/2) (E) will
download the upgrade event to the VCIII. Upgrade part (2/2) (F) will upgrade the
ECU.

CAUTION

E

F

Do not touch the system
buttons (like ‘Back’, ‘Home’,
‘etc.’) while performing ECU
Upgrade.
9.

If a “Communication Fail” screen
appears, verify that the VCI-II and KDS
are communicating properly. Touch OK
and restart the procedure from step 4.

 NOTICE
If an error notice continues to
appear or if the upgrade cannot
be performed, contact Techline
or GIT America Help Desk.
10. When instructed on the KDS, turn the
ignition OFF for ten (10) seconds then
back on. Touch OK to continue.

11. Once the upgrade is complete, touch OK
to finalize the procedure.

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

Page 6 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

12. When prompted, select YES to check for
Diagnostic Trouble Codes (DTC) and
erase any DTCs stored such as EPS,
ESC, and TPMS that may have been set
during the upgrade.

13. Start the engine to confirm proper
operation of the vehicle.

Manual Upgrade Procedure:

 NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition OFF for about 10 seconds then place
it back in the ON position to reset the control unit BEFORE performing manual
upgrade.
See table below for Manual Mode passwords.

Manual Mode ECU Upgrade Passwords
Menu
PS EV HEATING : 37513-E4050
PS EV NO HEATING : 37513-E4000

1.

Within the ECU Upgrade screen displayed, select Manual Mode.

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

Password
4050
4000

Page 7 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

2.

Select the BMS system under the System selection menu. Select Upgrade Event #303
and select Upgrade to continue.

3.

Select the appropriate control unit part number with reference to the ROM ID Information
Table on page 3 and select OK.

4.

Enter the appropriate password from the Manual Mode password table above and select
OK.

5.

The upgrade will begin and the progress of the upgrade will appear on the bar graph.

6.

When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on.
Touch OK to continue.

7.

Once the upgrade is complete, touch OK to finalize the procedure.

8.

When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any
DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.

9.

Start the engine to confirm proper operation of the vehicle.

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017

Page 8 of 8
SUBJECT:

COMBINATION TSB / SERVICE ACTION: BATTERY
MANAGEMENT SYSTEM (BMS) LOGIC IMPROVEMENT (SA297)

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Soul (PSEV)

July 15, 2014 through May 15, 2016

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type

Causal P/N

Qty.

Repair
Description

Labor Op
Code

Op
Time

Replacement
P/N

Qty.

V

37513 E4050

0

(SA297)
BMS Logic
Improvement

170055R0

0.3
M/H

N/A

0

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA297 when accessing the WebDCS system.
STANDARD WARRANTY CLAIM INFORMATION:
Use this information only to file a warranty claim for vehicles for which:
1. A customer complains of the same concern, as described on Page 1.
2. The VIN does not appear on the Affected Vehicles list for Service Action 297.
3. The vehicle model year and production date range are as identified in this bulletin.
N Code: I11 C Code: ZZ3
Claim
Type

Causal P/N

Qty.

Repair
Description

Labor
Op Code

Op
Time

Replacement
P/N

Qty.

W

37513 E4050

0

BMS Logic
Improvement

37513F11

0.3
M/H

N/A

0

TSB: ELE134/SA297 (Rev 1) Soul EV (PSEV) June 2017