NHTSA ID Number: 10143223
Manufacturer Communication Number: Customer Letter
TSB/Document Date: 2018-07-30
Summary
Customer letter - In some cases, the electronic control module (ECM) misinterprets sensor inputs as a warm-up three-way catalytic converter (TWC) deterioration and turns the malfunction indicator lamp (MIL) on with diagnostic trouble code (DTC) P0420 or DTC P0430 (catalyst system efficiency below threshold) stored.
AUTOMOBILE DIVISION
American Honda
Motor Co., Inc.
1919 Torrance Blvd., – P. O. Box 2215
Torrance, CA 90509-9870
June 2018
Emission Warranty Extension: MIL Is On With DTC P0420 or P0430
(All States Except CA, CT, ME, MA, NY, and VT)
VIN:
Dear :
In some cases, the electronic control module (ECM) misinterprets sensor inputs as a warm-up three-way catalytic converter
(TWC) deterioration and turns the malfunction indicator lamp (MIL) on with diagnostic trouble code (DTC) P0420 or DTC P0430
(catalyst system efficiency below threshold) stored.
To ensure your confidence in our product, American Honda
is extending the warranty on the TWC 6 months from the launch of
the campaign or 200,000 miles, whichever comes first.
This warranty extension expires December 31, 2018.
This extension of the factory warranties provides coverage for the current owner and any subsequent owners. The warranty
extension is valid except for any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or
insurer, or has a branded, or similar title under any state's law..
What should you do?
If the MIL indicator in your vehicle comes on, go to any Honda
dealer to have your vehicle inspected. If DTC P0420 or P0430 is
stored, Honda
will replace both the front and rear TWCs, and update the software in your vehicle free of charge.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2006–2007 Accord Hybrid
involved in this warranty extension.
If this is not the case, or the name/address information is not correct, please fill out and return the enclosed, postage-paid
Information Change Card. We will then update our records.
If you previously paid to have your front and/or rear TWCs replaced because of deterioration, you may be eligible for
reimbursement, even if you no longer own the vehicle. Refer to the attached Instructions for Reimbursement form
for eligibility requirements and the reimbursement procedure.
If you have questions.
If you have any questions about this notice, or you need assistance locating a dealer, contact American Honda
's Customer
Support & Campaign Center at 1-888-234-2138. You can also locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda
Motor Co., Inc.
Honda
Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #18-022
Q1R
Instructions for Reimbursement
Honda
Warranty Extension Q1R and N1Q
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have the front and/or rear warm-up three-way catalytic converter (TWC) replaced because of
deterioration.
• Repairs were made prior to the notice date; repairs made after the notice date must be performed
by a Honda
dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt
showing that you paid for the repair. Cash payments must be documented on the
invoice and a cash payment receipt must be provided. Please submit copies only.
These documents will not be returned.
Repairs were performed at (check one):
❒ Authorized Honda
Dealer
❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax:
(310) 224-6051
Via Mail:
American Honda
Motor Co., Inc.
Honda
Automobile Customer Service
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Your Name:
Home Address:
Apt.#:
City:
State:
Daytime Phone:
Cell
Phone:
ZIP:
Vehicle Identification Number
e-mail Address:
Total Amount Requested:
$
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda
’s Customer Support & Campaign Center at 888-234-2138
Q1R/N1Q
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TSB/Document ID: Customer Letter
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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