Daimler Trucks
North America LLC

Field Service Campaign
June 2013
SF480A
REVISED NOTICE

Subject: Qualcomm TrailerTRACS Wiring
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 1, 2010, through January 14, 2013.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service Campaign
SF480A to modify the vehicles mentioned above.
On certain vehicles, communication can be intermittent between the TrailerTRACS transmitter and the Qualcomm
unit.
More robust wiring will be installed to ensure reliable signal strength between the Qualcomm unit and the
TrailerTRACS transmitter.
There are approximately 5,870 vehicles involved.
REVISIONS: Additional instructions for the daycab have been added.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A Dealer
will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery
of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit number listed below from your facing
Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF480A, a list of the customers
and vehicle identification numbers will be available on AccessFreightliner.com. Please refer to this list when ordering
parts for this campaign.
Table 1 - Replacement Parts for SF480
Campaign
Number

SF480A

Kit Number

25-SF480-000

Part Description

Part Number

Qty. per
Kit

PLUG-2CAV MP630P2S

23-13142-229

1 ea

CONN COV-BK, FUSE

PAC 12033731 B

1 ea

FUSE - ATC 5AMP

BUS ATC5

1 ea

TERM-FEM MP630P2S

PAC 12020156 L

4 ea

TERM-FEM GT280S

PAC 15304719 L

2 ea

18 GAUGE CABLE,CXL

48-02493-182

20 feet

TERM WIRE CRIMP
SOLDER

PHM 1 1861

1 ea

GT TERMINAL SEAL-CABLE
GT280S YELLOW

23-12497-281

1 ea

Suggested
Wholesale*

$15.93 US
$16.24 CAN

* Please charge all U.S. and Canadian Direct Warranty Customers the above-listed price for the kit, as they are authorized to perform their own Recalls. This
pricing does not apply to Export Distributors.

Table 1
Page 1

Daimler Trucks
North America LLC

Field Service Campaign
June 2013
SF480A
REVISED NOTICE

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition
of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Time Allowed
(hours)

SRT Code

Damage Code

Inspect and Rewire Qualcomm
TrailerTRACS

0.8

996-0896A

000-Modify

Inspect Qualcomm TrailerTRACS

0.3

996-0896B

000-Inspect

Campaign Number

SF480A

Procedure

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate
location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion
sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your
claim through the Warranty system within 30 days of completing this campaign. Please reference the following
information in QuickClaim or OWL:
• Claim type is Field Service.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (SF480A).
• In the Primary Failed Part Number field, enter 25-SF480-000.
• In the Parts field, enter the appropriate kit number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-0010A for 0.3 hours.
• For OWL, the VMRS Component Code is 051-008-008 and the Cause Code is A1 - Campaign.
This Field Service Campaign will terminate on May 31, 2014. Dealers will be notified of any changes to the
termination date via Important Campaign Information Letter posted on AccessFreightliner.com.
IMPORTANT: ServicePro or OWL must be viewed prior to beginning work to ensure the vehicle is involved and
the campaign has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion of
the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the termination
date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return the kits to
their facing PDC.) Export Distributors: Excess inventory is not returnable.
U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, via Web inquiry at AccessFreightliner.com / Support / My Tickets and Submit an Inquiry, or
the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need
additional information. Export distributors submit a Web inquiry or contact your International Service Manager.
Page 2

Daimler Trucks
North America LLC

Field Service Campaign
June 2013
SF480A
REVISED NOTICE

Copy of Notice to Owners
Subject: Qualcomm TrailerTRACS Wiring
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service Campaign
SF480 to modify specific Freightliner Cascadia vehicles manufactured January 1, 2010, through January 14, 2013.
On certain vehicles, communication can be intermittent between the TrailerTRACS transmitter and the Qualcomm
unit.
More robust wiring will be installed to ensure reliable signal strength between the Qualcomm unit and the
TrailerTRACS transmitter.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.DaimlerTrucksNorthAmerica.com. The campaign will take approximately one hour and will be performed at no charge to
you.
This Field Service Campaign will terminate on May 31, 2014. Please make sure the campaign is completed prior
to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to your
vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a reasonable
time.
IMPORTANT: When the campaign has been completed on your vehicle, please ensure that a completion sticker
has been affixed to your vehicle referencing SF480.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center at
(800) 385-4357, after normal business hours, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign
June 2013
SF480A
REVISED NOTICE

Work Instructions
Subject: Qualcomm TrailerTRACS Wiring
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 1, 2010, through January 14, 2013.
REVISIONS: Additional instructions for the daycab have been added.

Work Instructions
1. Check the base label (Form WAR259) for a completion sticker (Form WAR261) for campaign SF480A indicating
this work has been done. The base label is usually located on the passenger-side door about 12 inches (30
cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not
present, proceed with the next step.
2. Shut down the engine and apply the parking brakes. Chock the tires.
3. Access the driver-side wiring harness.
NOTE: There are three possible configurations.
• On sleepercabs equiped with a driver-side luggage compartment, the wiring harness cover is located on
the inside front edge of the compartment. See Fig. 1. Open the compartment and remove all the stored
items. Remove the fasteners from the harness cover, then remove the cover.
• On sleepercabs without a driver-side luggage compartment, the harness is under the side panel located
beneath the lower bunk. Raise the bunk and remove the support panel. Remove the bolt that secures the
side panel to the cab floor, then remove the side panel. See Fig. 2.

1

1

03/26/2013

f546006

1. Harness Cover
Fig. 1, Driver-Side Luggage Compartment
(without auxiliary heater option)

04/02/2013

1. Side Panel
Fig. 2, Under Bunk Side Panel Removal
Page 4

f546008

Daimler Trucks
North America LLC

Field Service Campaign
June 2013
SF480A
REVISED NOTICE

• On daycabs, the wiring harness is located behind the backwall panel. Move the driver and passenger seats
as far forward and possible. Remove the backwall upholstery panel and the backwall panel. Support the
backwall panel with blocks to gain access to the Qualcomm wiring. See Fig. 3
4. Inspect circuit 45 to make sure that the wiring modification was not completed prior to this campaign. If the
procedure was already performed, circuit 45 will be spliced with an 18-gauge wire and routed as shown in
Fig. 6. If the procedure has already been done, proceed to step 18. If the procedure has not been done,
proceed with the next step.
.
5. Remove the tread plate, kick panel, and lower dash panel from the passenger side of the vehicle. See Fig. 4

1

3
2
1
2
1
A

04/09/2013

1. Tread Plate
2. Kick Panel

f546007