Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE

Subject: Military Vehicle 24V Power Equalizers
Models Affected: Specific Freightliner FLD120 model vehicles
manufactured September 8, 2008, through April 26, 2012, and
equipped with certain Sure Power 24V power equalizers.

General Information
IMPORTANT: This campaign is being extended for a specific group of vehicles and will be performed by four
designated dealerships. If your location has not been contacted directly by Warranty Campaigns, please do not
perform this campaign. The extended dates for SF511 are April 15, 2018, through August 15, 2018.
NOTE: The following items WILL BE REQUIRED on the payment claim:
• ECRD number provided by the Warranty Campaigns Dept. If you have not received an ECRD number
listing, submit a WSC ticket to Warranty Campaigns.
• Part number of the removed equalizer.
• Serial number of the removed equalizer.
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF511A to modify the vehicles mentioned above.
Certain vehicles manufactured with an Sure Power 24V power equalizer may be at risk for water intrusion.
The equalizer will be replaced with a new Sure Power 24V power equalizer with enhanced environmental
protection.
There are approximately 125 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by following the ordering instructions below.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE
Parts Ordering Instructions:
• 24V Power Equalizer: Will be shipped directly to your location per direction of the Warranty Campaigns
Department.
• Hardware Parts in Table 1: Order from your facing Parts Distribution Center.
Table 1 - Replacement Parts for SF511A. See ordering instructions above.
Campaign Number

Part Description

Part Number

Qty. per VIN

SF511A
Shipped per direction of
Warranty Campaigns

24V Power Equalizer

SPW21100E00

1 ea

SCREW-CAP,HEX1/4-20 X 1-1/2

23-09432-150

6 ea

SF511A
Order from your facing
PDC

NUT-HEX,FLANGE,LOCK,1/4-20,ZINC/ALUMINUM
WASHER-FLAT,STEEL,1/4 IN

23-13861-104
23-00600-025

6 ea
12 ea

Completion Sticker

WAR260

1 ea

Table 1

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF511A

Replace equalizer

1.3

996-0967A

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
IMPORTANT: This campaign is being extended for a specific group of vehicles and will be performed by four
designated dealerships. If your location has not been contacted directly by Warranty Campaigns, please do not
perform this campaign. The extended dates for SF511 are April 15, 2018, through August 15, 2018.
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• NOTE: Travel time may be claimed once per each military base visit on a single claim. Submit an OWL
Campaign Preapproval for SF511, choose one vehicle serial number for the actual preapproval claim,
then list the remaining vehicle serials repaired during that same visit in the Claim Comments section (you
will file regular payment claims on the serials listed in the Comments sections, but without travel time). If
you have any questions, please submit a WSC inquiry to Warranty Campaigns for help.
• NOTE: Shipping costs for receiving the equalizers may be claimed on a single claim. If you are submitting an OWL Campaign Preapproval for travel time, include the shipping costs on the preapproval. If you
are not claiming travel time, submit an OWL Campaign Preapproval for SF511 using one of the vehicles
repaired. Include the all shipping costs for receiving the equalizers and attach the shipping receipts.
Page 2

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF511-A).
• In the Primary Failed Parts field, enter the affect 25-SF511-000.
NOTE: The following items WILL BE REQUIRED on the payment claim:
• ECRD number provided by the Warranty Campaigns Dept. If you have not received an ECRD
number listing, submit a WSC ticket to Warranty Campaigns.
• Part number of the removed equalizer.
• Serial number of the removed equalizer.
• In the Repair Details field, enter the ECRD number provided to you from Warranty Campaigns, Part
number of the removed equalizer, and the Serial number of the removed equalizer, (see step #14 in the
work instructions for number locations). These numbers WILL BE REQUIRED on the campaign payment claim.
NOTE: A parts handling allowance of $105.00 for the equalizer may be claimed. See the "Other Charges"
field below for instructions.
• In the Parts section, enter only the hardware part numbers as shown in the Replacement Parts Table.
DO NOT enter the equalizer part number.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• In the Other Charges field, enter the handling allowance for the equalizer as follows:
- Expense Type: Parts
- Description: Handling Allowance
- Amount: $105.00
• The VMRS Component Code is 031-002-015 and the Cause Code is A1 - Campaign.
This Field Service Campaign will terminate on August 15, 2018. Dealers will be notified of any changes to the
termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00
p.m. Pacific Time, Monday through Friday, via Web inquiry at DTNAConnect.com / WSC, or the Customer
Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information. Export distributors submit a Web inquiry or contact your International Service Manager.

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE

Copy of Notice to Owners
Subject:Military Vehicle 24V Power Equalizers
IMPORTANT: This campaign is being extended for a specific group of vehicles and will be performed by four
designated dealerships. If your location has not been contacted directly by Warranty Campaigns, please do not
perform this campaign. The extended dates for SF511 are April 15, 2018, through August 15, 2018.
Daimler Trucks North America LLC, on behalf of it Freightliner Trucks Division, is initiating Field Service
Campaign SF511A to modify specific Freightliner FLD120 model vehicles manufactured September 8, 2008,
through April 26, 2012, and equipped with certain Sure Power 24V power equalizers.
Certain vehicles manufactured with an Sure Power 24V power equalizer may be at risk for water intrusion.
The equalizer will be replaced with a new Sure Power 24V power equalizer with enhanced environmental
protection.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed.
IMPORTANT: Advance arrangements are required to ensure parts availability at the time of repair. To
locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact Us / Find a
Dealer. The campaign will take approximately two hours and will be performed at no charge to you.
This Field Service Campaign will terminate on August 15, 2018. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE

Work Instructions
Subject: Military Vehicle 24V Power Equalizers
Models Affected: Specific Freightliner FLD120 model vehicles
manufactured September 8, 2008, through April 26, 2012 and
equipped with certain Sure Power 24V power equalizers.
IMPORTANT: This campaign is being extended for a specific group of vehicles and will be performed by four
designated dealerships. If your location has not been contacted directly by Warranty Campaigns, please do not
perform this campaign. The extended dates for SF511 are April 15, 2018, through August 15, 2018.

Work Instructions
1.

Check the base label (Form WAR259) for a completion sticker for SF511 (Form WAR261) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker
is not present, proceed to the next step.

2.

Park the vehicle, shut down the engine, and apply the parking brakes. Chock the tires.

3.

Remove battery box cover and set aside.

4.

Disconnect the battery bank grounds. See Fig. 1.
4.1

At the grounded end, disconnect all leads attached to the chassis ground stud.

4.2

At the opposite end of the negative jumper cable, disconnect all attached ground leads.

5.

At the left end of the battery bank 12-volt jumper cable, mark and remove all leads from the junction point.

6.

At the left end of the battery bank 24-volt jumper cable, mark and remove all leads from the junction point.

NOTE: At this point, the battery bank should be completely isolated from the vehicle electrical system.
7.

Remove all plastic cable clamps located to the left of the battery bank. Only remove the plastic clamps; do
not remove the mounting brackets.

8.

Remove the mounting bracket that supports the MEGA® fuse junction block(s) (MFJB).

9.

Remove the battery shutoff switch assembly from the side of the battery box.

10.

At the equalizer, mark and then disconnect the ground cable, 24-volt cable, and the 12-volt cable.

11.

There should now be excess slack/movement in the battery cables. Move the battery cables, including the
battery shutoff switch and the MFJB, to the left side of the battery box. This will provide access to the
equalizer mounting hardware.

12.

Remove and discard the mounting bolts from the equalizer. Remove them by holding the nuts under the
battery box with a 7/16-inch wrench while removing the bolts with a 7/16-inch socket wrench.

13.

Remove the equalizer from the battery box.

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE

5

6

3
5
6
2
4

1
5
6

5
11/02/2015

f546239

NOTE: The appearance of the shutoff switch varies based on the configuration of the battery box.
1.
2.
3.
4.
5.
6.

Battery Shutoff Switch
24-Volt Battery Equalizer
MEGA Fuse Junction Block
Batteries
Cable Routing Clamps
Battery Cable Junction Point
Fig. 1, Battery Box Routing

14.

From the removed equalizer, write down the following numbers as they WILL BE REQUIRED on the
campaign payment claim:
• Removed equalizer part number (i.e. 52210 or 52210RB; this can be found on the top of the equalizer unit.)
• Removed equalizer serial number (the 8 digit serial number can be found on the same label as the
part number).

15.

Permanently disable the equalizer by breaking off a terminal stud to render it unusable, then scrap the
equalizer.

16.

Install the replacement equalizer.

IMPORTANT: The old equalizer mounting hardware cannot be used due to size differences. Refer to Table 1
on page 2 for mounting hardware part numbers.
17.

Connect the three cables (24-volt, 12-volt, and ground) to the new equalizer, using the new nuts and lockwashers.

18.

Install the terminal cover. Hardware for the cover is included with the equalizer.

19.

Install the battery shutoff switch assembly.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

April 2018
SF511A
REVISED NOTICE
20.

Install the MFJB bracket.

21.

Return all cables to the applicable brackets and clamps, and then secure them.

22.

Connect the 24-volt leads to the battery banks 24-volt junction point.

23.

Connect the 12-volt leads to the battery banks 12-volt junction point.

24.

Connect the negative leads to the battery banks ground junction point.

25.

Verify proper operation of starting/charging system, 24-volt and 12-volt loads.
NOTE: A built-in LED status indicator is provided to denote when the unit is producing current. As
the batteries become equalized, the LED indicator will diminish in intensity and eventually go dark.

26.

Mount and secure the battery box cover.

27.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF511, on a blank grey
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

Page 7