NHTSA ID Number: 10141848
Manufacturer Communication Number: ICI18-011
TSB/Document Date: 2018-06-18
Summary
ICI18-011 TBB FL763 ? Advance Notice and Dealer Actions
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner
Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors
REF #:
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ICI18-011
Effective:
04/26/18
Release:
04/26/18
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
SUBJECT: TBB FL763 – Advance Notice and Dealer Actions
This letter is to inform you that Thomas Built Buses (TBB) has announced a recall of certain SynTec
S3B seats (it will be recall number FL763 – TBB SynTec SB3 Seat Frames). This affects approximately
7,300 buses. TBB is currently securing parts. Please also see Important Campaign Information Letter
ICI18-012 for a VIN list.
Copies of the interim notice to customers are included on the following pages. Customers may continue to
operate their buses until the recall repair begins. TBB advises that an inspection of the affected seat
brackets be part of the daily pre-trip inspection. Any failed bracket found should be repaired immediately by
their TBB dealer under warranty. (NOTE: Any bracket repairs must be made by a location authorized by
TBB to perform/claim for TBB warranty and recalls.) Buses will still require the full recall repair when it is
available.
Description of the recall issue:
Under certain extreme operating conditions, such as adverse road conditions, repetitive shock loads, or
occupant abuse, a metal fatigue crack may develop on the S3B seat rear wall mount bracket. Over time,
such a crack may propagate and lead to fracturing of the wall mount bracket. A seat with a severely
cracked or fractured wall mount bracket may increase the risk of injury to occupants in the event of a crash.
What dealers should do now:
•
If a customer calls with questions, advise them of the information above and share the interim recall
notice. Confirm involvement using the preliminary VIN list provided with ICI18-012 (in a separate letter
due to size), if needed. Use Ctrl-F to search for a specific bus.
•
If a customer has found a failed bracket on a bus included in the VIN list, repair the broken bracket and
claim for the work under warranty as outlined in instructions for dealer on the following pages.
•
Repair failed brackets only. Limited parts are available.
•
Repair buses that are included in the recall only.
If you have questions or need further information, contact the TBB Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks
North America LLC
Daimler Trucks North America LLC
Thomas Built Buses
1408 Courtesy Road
High Point, NC 27260
336.889.4871 Phone
April 2018
FL763
Interim Recall Notice
NHTSA #18V-192 (School Buses)
NHTSA #18V-193 (Non-School Buses)
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB SynTec S3B Seat Frames
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has
decided that a defect which relates to motor vehicle safety exists on specific Saf-T-Liner C2, EFX, and HDX and
Minotour school and non-school buses manufactured August 18, 2014, through February 5, 2018.
Under certain extreme operating conditions, such as adverse road conditions, repetitive shock loads, or occupant
abuse, a metal fatigue crack may develop on the S3B seat rear wall mount bracket. Over time, such a crack may
propagate and lead to fracturing of the wall mount bracket. A seat with a severely cracked or fractured wall mount
bracket may increase the risk of injury to occupants in the event of a crash.
An additional wall bracket will be installed between the wall rail and the seat on each suspect seat.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming
Recall and provide important information regarding steps you may take in the interim. Thomas Built Buses is
currently securing parts and will notify you when the repair is available. When you receive the second notice,
please contact your authorized Thomas dealer to schedule the recall for your vehicle. You may continue to operate
your vehicle in the interim.
Before the remedy is available, there are steps you can take to address any seat brackets that may have cracked.
As part of the daily pre-trip inspection, Thomas advises drivers to inspect rear seat mounting brackets where they
attach to the seat rail at the side wall. Inspection instructions are enclosed for your use. If a cracked or broken seat
mounting bracket is found, please take your vehicle to an authorized Thomas dealer to have the seat repaired at no
charge. Important: The bus will still require the full recall repair.
If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner.
We apologize for any inconvenience this may have caused. If you have any questions or require further
information, please contact the Warranty Department at (336) 889-4871, 8:00 a.m. to 5:00 p.m. Eastern Time,
Monday through Friday. You may wish to submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at
(888) 327-4236 (TTY: 800-424-9153); or to http://www.safercar.gov.
THOMAS BUILT BUSES WARRANTY DEPARTMENT
Enclosures
Daimler Trucks
North America LLC
April 2018
FL763
Interim Recall Notice
CUSTOMER INSPECTION INSTRUCTIONS
TBB SynTec S3B Seat Frames
Identifying Affected SynTec S3B Seats (Non-Restraint Type)
Look at the aisle side of the seat. There is no brace between the legs on the aisle side. See Figure 1. (If there is a
brace, the seat does not need to be inspected.)
No brace
between the
legs on the aisle
side of the seat
Figure 1
Seat Bracket Inspection
1. Look at the seat mounting bracket. It is behind the seat, at the seat rail along the wall. See Figure 2.
(A flashlight may be helpful.)
Bracket Location
Figure 2
2. Is the bracket intact? Is the bracket cracked or broken? See Figure 3, Items A and B.
Good bracket,
no action needed
A
B
Broken bracket,
repair required
Figure 3
What to do if a Bracket is Cracked or Broken
If a cracked or broken seat mounting bracket is found, please contact your Thomas Built Buses dealer as soon as
possible to have it repaired at no charge.
For assistance locating a dealer, contact the Warranty Department at (336) 889-4871.
Daimler Trucks
North America LLC
Daimler Trucks North America LLC
Thomas Built Buses
1408 Courtesy Road
High Point, NC 27260
336.889.4871 Phone
April 2018
FL763
Interim Recall Notice
Transport Canada #18-142
Subject: TBB SynTec S3B Seat Frames
This notice is sent to you in accordance with the Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has
decided that a defect which relates to motor vehicle safety exists on specific Saf-T-Liner C2, EFX, and HDX school
buses and Minotour school buses manufactured August 18, 2014, through February 5, 2018.
Under certain extreme operating conditions, such as adverse road conditions, repetitive shock loads, or occupant
abuse, a metal fatigue crack may develop on the S3B seat rear wall mount bracket. Over time, such a crack may
propagate and lead to fracturing of the wall mount bracket. A seat with a severely cracked or fractured wall mount
bracket may increase the risk of injury to occupants in the event of a crash.
Solution statement, depending.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming
Recall and provide important information regarding steps you may take in the interim. Thomas Built Buses is
currently developing a remedy and will notify you when it is available. When you receive the second notice,
please contact your authorized Thomas dealer to schedule the recall for your vehicle. You may continue to operate
your vehicle in the interim.
Before the remedy is available, there are steps you can take to address any seat brackets that may have cracked.
As part of the daily pre-trip inspection, Thomas advises drivers to inspect rear seat mounting brackets where they
attach to the seat rail at the side wall. Inspection instructions are enclosed for your use. If a cracked or broken seat
mounting bracket is found, please take your vehicle to an authorized Thomas dealer to have the seat repaired at no
charge. Important: The bus will still require the full recall repair.
If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner.
We apologize for any inconvenience this may have caused. If you have any questions about this recall, please
contact the Warranty Department at (336) 889-4871, 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.
In Canada, you may contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call
(800) 333-0510.
THOMAS BUILT BUSES WARRANTY DEPARTMENT
Enclosures
Daimler Trucks
North America LLC
Daimler Trucks North America LLC
Thomas Built Buses
1408 Courtesy Road
High Point, NC 27260, États-Unis
Téléphone : 336.889.4871
Avril 2018
FL763
Avis de rappel intermédiaire
Transport Canada nº 18-142
Objet : Armatures de siège TBB SynTec S3B
Cet avis vous a été envoyé conformément à la Loi sur la sécurité automobile du Canada.
Au nom de sa filiale à cent pour cent Thomas Built Buses, Inc., Daimler Trucks North America LLC a déterminé
qu'une défectuosité liée à la sécurité des véhicules à moteur existe sur certains autobus scolaires Saf-T-Liner C2,
EFX et HDX, et certains autobus scolaires Minotour construits entre le 18 août 2014 et le 5 février 2018.
Dans certaines conditions de fonctionnement extrêmes, telles que dans des conditions routières défavorables, des
effets de choc répétés ou un abus par l'occupant, une fissure de fatigue du métal peut se produire sur la fixation
arrière des sièges S3B à la paroi de l'autobus. Avec le temps, une telle fissure peut se propager et entraîner une
fracture de la fixation à la paroi. Un siège dont la fixation à la paroi est sérieusement fissurée ou fracturée peut
accroître le risque de blessure corporelle aux occupants en cas d'accident.
Une fixation à la paroi supplémentaire sera installée entre le rail mural et le siège, sur chaque siège suspect.
Ceci est le premier de deux avis que vous recevrez à ce sujet. Le but de cette lettre est de vous informer qu'un
rappel sera prochainement émis pour corriger le problème mentionné ci-dessus et fournir des renseignements
importants concernant les mesures que vous devez prendre en attendant. Une solution est en cours de
développement et Thomas Built Buses vous avertira lorsque les pièces nécessaires pour la réparation seront
disponibles. Lorsque vous recevrez le deuxième avis, veuillez contacter votre concessionnaire Thomas Built
Buses autorisé pour programmer le rappel pour votre véhicule. En attendant, vous pouvez continuer à utiliser votre
véhicule.
Il y a des étapes que vous pouvez prendre en attendant que la solution soit disponible, afin de résoudre le
problème posé par des fixations fissurées. Au cours de l'inspection quotidienne avant le départ, Thomas
recommande aux conducteurs d'examiner les supports de fixation arrière des sièges, là où ils sont attachés au rail
sur la paroi de l'autobus. Des consignes d'inspection sont fournies en pièce jointe pour aider le conducteur. Si un
support de fixation de siège fissuré ou cassé est découvert, veuillez amener votre véhicule chez un
concessionnaire Thomas agréé pour faire réparer le siège sans frais. Important : l'autobus devra quand même être
soumis à la réparation dans le cadre du rappel.
Si vous ne possédez pas de véhicule qui correspond au(x) numéro(s) d'identification apparaissant sur l'Avis de
rappel, veuillez retourner l'avis au Service des campagnes de garanties avec tous les renseignements dont vous
disposez qui pourraient nous aider à identifier le propriétaire actuel.
Nous nous excusons pour tout inconvénient que cela aurait pu causer. Si vous avez des questions au sujet de ce
rappel, veuillez contacter le Service de garantie au 1-336-889-4871, du lundi au vendredi de 8 h à 17 h, heure de
l'Est. Au Canada, vous pouvez contacter Transport Canada - Sécurité routière, au 80 rue Noël, Gatineau, Québec
J8Z 0A1, ou appeler le 1-800-333-0510.
SERVICE DE GARANTIE THOMAS BUILT BUSES
Pièces jointes
Daimler Trucks
North America LLC
Avril 2018
FL763
Avis de rappel intermédiaire
CONSIGNES D'INSPECTION POUR LE CLIENT
Armatures de siège TBB SynTec S3B
Identification des sièges SynTec S3B affectés (de type sans dispositif de retenue)
Examinez le côté allée du siège. Il n'y a pas de renfort entre les pieds du siège sur le côté allée. Reportez-vous à la
figure 1. (S'il existe un renfort, le siège ne doit pas être inspecté)
Pas de renfort
entre les pieds
du siège sur le
côté allée
Figure 1
Inspection de la fixation du siège
1. Examinez le support de fixation du siège. Il est situé derrière le siège, au niveau du rail de fixation des sièges,
sur la paroi de l'autobus. Reportez-vous à la figure 2. (Une lampe de poche peut s'avérer utile.)
Emplacement du
support de fixation
Figure 2
2. Le support de fixation est-il intact ? Le support de fixation est-il fissuré ou cassé ? Voir Figure 3,
éléments A et B .
Support de fixation
intact,
aucune action
nécessaire
A
B
Support de fixation
cassé,
réparation nécessaire
Figure 3
Ce qu'il faut faire si un support de fixation est fissuré ou cassé
Si un support de fixation de siège fissuré ou cassé est découvert, veuillez contacter votre concessionnaire Thomas
Built Buses dès que possible pour faire réparer le siège sans frais.
Pour obtenir de l'assistance pour trouver un concessionnaire, veuillez contacter le service de la garantie au
(336) 889-4871.
Daimler Trucks
North America LLC
Recall Campaign
April 2018
Interim Repair FL763
NHTSA #18V-192 (School Buses)
#18V-193 (Non-School Buses)
Transport Canada #18-142
Interim Repair and Claim Instructions
Subject: TBB SynTec S3B Seat Frames
Models Affected: Thomas Built Buses Saf-T-Liner C2, EFX, and HDX
buses and Minotour buses manufactured August 27, 2014, through
February 5, 2018.
IMPORTANT: Refer to Important Campaign Information Letters ICI18-011 and ICI18-012 for questions about this
interim repair and list of affected buses.
Parts and Labor
Interim Repair Parts
Kit Number
Description
TBB 219032 – SEAT REINF BRKT KIT LEFT S3B NON-REST
1 ea
Left Hand Seat Mounting Bracket
1 ea
U-Bolt
1 ea
Plate
2 ea
Nuts
Left Seat Kit
Qty.
1 kit per seat
TBB 219033 – SEAT REINF BRKT KIT RIGHT S3B NON-REST
1 ea
Right Hand Seat Mounting Bracket
1 ea
U-Bolt
1 ea
Plate
2 ea
Nuts
Right Seat Kit
1 kit per seat
Table 1
IMPORTANT: Replacement bracket kits for interim repairs are being pre-positioned at dealerships with affected
buses in their area. Should a location without kits need to repair a bracket, contact Thomas Built Buses Warranty at
(336) 889-4871 for parts.
Interim Repair Labor
Time
Allowed
(Hours)
SRT Code
Repair one cracked/broken seat mounting
bracket
0.3
996-R040A
12 – Repair Recall/Campaign
Repair each additional cracked/broken
bracket, if needed
0.1
996-R040B
12 – Repair Recall/Campaign
Procedure
Corrective Action
Table 2
Page 1
Recall Campaign
Daimler Trucks
North America LLC
April 2018
Interim Repair FL763
NHTSA #18V-192 (School Buses)
#18V-193 (Non-School Buses)
Transport Canada #18-142
Claim Instructions
IMPORTANT: Repair seats with a cracked or broken bracket on non-restraint seats only. Buses will require the final
recall repair.
•
•
•
•
•
•
•
Confirm the bus is included in the recall. See ICI18-012. Use Ctrl-F to search for the VIN or body serial
number.
Claim Type is Warranty.
In the Primary Failed Part field, enter 25-FL763-000.
In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table. Repair
seats with a cracked or broken bracket only.
In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Claim 996-R040A for the
first bracket repaired. If additional brackets on a bus require repair, also claim 996-R040B once for each
additional bracket repaired (this is expected to be rare).
The VMRS Component Code is T99-999-018 and the Cause Code is A1 - Campaign.
This interim repair will end when the final recall repair is available.
Contact the Warranty Campaigns Department at (336) 889-4871, from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday
through Friday, via Web inquiry at AccessFreightliner.com / My Tickets and Submit an Inquiry, if you have any
questions or need additional information.
Page 2
Recall Campaign
Daimler Trucks
North America LLC
April 2018
Interim Repair FL763
NHTSA #18V-192 (School Buses)
#18V-193 (Non-School Buses)
Transport Canada #18-142
Interim Seat Bracket Repair
IMPORTANT: Repair cracked/broken brackets on non-restraint seats only. Refer to ICI18-012 for the list of affected
buses. (Use Ctrl-F to search for the VIN or body serial number.) The repair applies to buses on this list.
1. Confirm the VIN is included in the recall. See ICI18-012. Use Ctrl-F to search for the VIN or body serial number.
2. Park the vehicle, shut down the engine, make sure the shifter is in Park or Neutral, set the parking brake, chock
the tires.
3. Remove the seat cushion. See Figure 1.
Figure 1: Remove Seat Cushion
Page 3
Daimler Trucks
North America LLC
Recall Campaign
April 2018
Interim Repair FL763
NHTSA #18V-192 (School Buses)
#18V-193 (Non-School Buses)
Transport Canada #18-142
4. Remove the rear seat rail nut and bolt using a 9/16 inch socket, swivel adaptor, and an open-end wrench. See
Figure 2.
Figure 2: Seat Rail Nut and Bolt
Page 4
Recall Campaign
Daimler Trucks
North America LLC
April 2018
Interim Repair FL763
NHTSA #18V-192 (School Buses)
#18V-193 (Non-School Buses)
Transport Canada #18-142
5. Place the new bracket over the existing, broken bracket and install the seat rail nut and bolt. (Reposition the
broken piece to its original placement.) Do not tighten at this point. See Figure 3, Item A.
6. Install the U-bolt, plate, and nuts. Using a 1/2 inch socket, tighten to 5 lbf.lbs See Figure 3, Item B.
A
B
Figure 3: Addition of the New Bracket
7. Tighten the rear seat rail nut and bolt to 12 lbf.lbs.
8. Install the seat cushion.
9. If more than one bracket is cracked or broken, repeat this procedure for each cracked/broken bracket. (This is
expected to be rare.)
10. Remove the chocks from the tires.
Page 5
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TSB/Document ID: ICI18-011
Replacement Service Bulletin Number:
MFR Communication Date: 2018-04-26
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