NHTSA ID Number: 10141597
Manufacturer Communication Number: T-SB-0285-17_Rev
TSB/Document Date: 2018-06-18
Summary
TSB: REVISION NOTICE May 21, 2018 Rev2: * The entire bulletin has been updated. January 19, 2018 Rev1: * The Introduction, Software Update Information, and Software Update Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. Some 2018 model year Camry and Camry HV vehicles equipped with Entune 3.0 Audio Plus (version 1004 or earlier) or Entune 3.0 Premium Audio (version 1000 or earlier) may exhibit one or more of the following conditions: * Abnormal display operation in the destination screen after "IG-ON" * Abnormal turn-by-turn direction operation * Inaccurate traffic information displays * Abnormal navigation routing * Abnormal destination and ETA operation while navigation is operating * Abnormal rerouting operation * Abnormal navigation operation after "IG-OFF/ON" cycle * Navigation will not avoid areas that have been set to avoid * Intermittent rebooting * Navigation will not set from Destination Assist * Navigation will intermittently not boot up after "IG-ON" * Abnormal operation when selecting unplayable songs from the USB flash drive * Abnormal screen appearance * Abnormal music browsing when manually browsing music * Apps take a long time to load * Abnormal shuffle function when listening to iPhone * Voice output for temperature is incorrect unit * Rebooting when connecting an Apple device with more than 501 podcasts * Abnormal brightness of Entune apps * Voice Recognition inoperative * Delay after answering a phone call * Incoming call continues to ring (unable to answer or decline).
T-SB-0285-17
Rev2
September 27, 2017
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
Camry, Camry HV
ADDITIONAL INFORMATION
REVISION NOTICE
May 21, 2018 Rev2:
The entire bulletin has been updated.
January 19, 2018 Rev1:
The Introduction, Software Update Information, and Software Update Procedure sections have
been updated.
Any previous printed versions of this bulletin should be discarded.
© 2018 Toyota
Motor Sales, USA
Page 1 of 11
T-SB-0285-17
Rev2
September 27, 2017
Page 2 of 11
Entune Audio Head Unit Software Update (Panasonic)
Introduction
Some 2018 model year Camry and Camry HV vehicles equipped with Entune™ 3.0 Audio Plus
(version 1004 or earlier) or Entune™ 3.0 Premium Audio (version 1000 or earlier) may exhibit one
or more of the following conditions:
Abnormal display operation in the destination screen after “IG-ON”
Abnormal turn-by-turn direction operation
Inaccurate traffic information displays
Abnormal navigation routing
Abnormal destination and ETA operation while navigation is operating
Abnormal rerouting operation
Abnormal navigation operation after “IG-OFF/ON” cycle
Navigation will not avoid areas that have been set to avoid
Intermittent rebooting
Navigation will not set from Destination Assist
Navigation will intermittently not boot up after “IG-ON”
Abnormal operation when selecting unplayable songs from the USB flash drive
Abnormal screen appearance
Abnormal music browsing when manually browsing music
Apps take a long time to load
Abnormal shuffle function when listening to iPhone
Voice output for temperature is incorrect unit
Rebooting when connecting an Apple® device with more than 501 podcasts
Abnormal brightness of Entune™ apps
Voice Recognition inoperative
Delay after answering a phone call
Incoming call continues to ring (unable to answer or decline)
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev2
September 27, 2017
Page 3 of 11
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2018 model year Camry and Camry HV vehicles equipped with Entune™ 3.0 Audio Plus
(version 1006) or Entune™ 3.0 Premium Audio (version 1003) or earlier may exhibit one or more
of the following conditions:
Intermittent rebooting
Error message when searching for street address that does not exist
Abnormal Voice Recognition operation
Abnormal iPod source operation
iPod song list is slow to load
Unable to authorize Remote Services via head unit app
Scout is displayed in app catalog Entune™ Premium Audio
Abnormal time changes in the middle of the time zone
Abnormal Home screen operation
Scout causes the phone to disconnect and not reconnect
“Voice recognition is currently initializing and is not available at this time” message
appears after every key cycle.
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev2
September 27, 2017
Page 4 of 11
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2018 model year Camry and Camry HV vehicles equipped with Entune 3.0 Audio Plus
(version 1011) or Entune 3.0 Premium Audio (version 1011) or earlier may exhibit one or more of
the following conditions:
Entune™ disconnects after Destination Assist Call
Intermittent rebooting
CDs cannot be skipped
Song library voice recognition cannot be used with 300 albums or 3,500 songs
Abnormal on-screen message appears intermittently
List selection when only one POI is available
Abnormal screen freeze
Abnormal music playback/song played frequently on shuffle
Sound output from phone instead of car speakers
Intermittent black screen
Incorrect name displays on incoming phone call
Freeway exit list does not match the current highway
Remaining distance does not decrease
Freeway exit list defaults on after key cycle
Directional arrows display multiple times
Unable to reorder multiple destinations
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev2
September 27, 2017
Page 5 of 11
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
EL1702
DESCRIPTION
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
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TSB/Document ID: T-SB-0285-17_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2018-05-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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