NUMBER:
GROUP:
DATE:

23-020-14
Body
August 09, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-014-13 REV. A, DATED
APRIL 19, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE LABOR
OPERATION ADJUSTMENTS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 13-020. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Sunroof Opens But Will Not Close And/Or Cycles Back To Open And/Or Sunroof Glass
Scratched
OVERVIEW:
This bulletin involves inspecting sunroof glass clearance and if necessary, modifying the
sunroof reinforcement to allow adequate clearance for sunroof glass travel.
MODELS:
2012- 2013

(RT)

Caravan/Town and Country

NOTE: This bulletin applies to vehicles built after May 31, 2012(MDH 0531XX) and
prior to November 1, 2012 (MDH 1101XX).
SYMPTOM/CONDITION:
The customer may experience the sunroof opens but will not close and/or cycles back to
open and/or the outer surface of the sunroof glass is scratched.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
Qty.

Part No.

Description

1 (AR)

68028578AA

Glass, Sunroof

23-020-14

-2-

Qty.

Part No.

Description

4 (AR)

05019055AA

Tape, Flock/Felt

NOTE: Use Part # 68230057AA in place of 05019055AA Tape, Flock/Felt on Warranty
Claim
SPECIAL TOOLS/EQUIPMENT REQUIRED:
C-4150A

Press, Ball Joint

NPN

Feeler Gage (2mm)

NPN

30mm Socket or Equivalent

NPN

Lock Out Tool/”Slim Jim” or Equivalent

NPN

Backing Plate or Equivalent (Approximate Dimension=
Length-150mm x Width-50mm x Depth/Thickness-2mm)

REPAIR PROCEDURE:
1. Adjust sunroof panel flushness along the front of the glass (1)&(2) to 2mm underflush.
Adjust the rear of the sunroof glass panel (3)&(4) to zero/flush (Fig. 1).
NOTE: Once the proper glass position has been achieved, tighten the six glass
panel attaching screws to 3.5 Nm (31 in. lbs.).
2. Apply two pieces of felt/flock tape p/n 05019055AA to each side of the sunroof glass
panel. Apply the tape end to end along the side edge of the sunroof glass panel (5)
starting at the end of the rear corner radius running forward (Fig. 1).

-3-

Fig. 1 Apply Tape
1 - Driver Side Front Panel Flushness (Adjust to 2mm Underflush)
2 - Passenger Side Front Panel Flushness (Adjust to 2mm Underflush)
3 - Driver Side Rear Panel Flushness (Adjust to 0mm-Flush)
4 - Passenger Side Rear Panel Flushness (Adjust to 0mm-Flush)
5 - Felt/Flock Tape PN 05019055AA (2pcs per Side)

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23-020-14

-4-

Cycle the sunroof panel to the full open position and use a 2mm feeler gage (1) to check
left and right sunroof glass (3) to inner sheet metal reinforcement (4) gap. Use a flashlight
to locate the lowest point between the sheet metal reinforcement (4) and sunroof glass (3)
(Fig. 2).

Fig. 2 Inspect
1 - Feeler Gage (2mm-taped to extension device)
2 - Lock Out Tool/”Slim Jim” (or equivalent device)
3 - Sunroof Glass Panel
4 - Sheet Metal Reinforcement (inner sunroof structure shown)
5 - Sunroof Opening (rear passenger corner shown)

3. Is the clearance between the inner sunroof sheet metal reinforcement and sunroof
glass 2mm or greater?
a. Yes>>> This bulletin does not apply, further diagnosis required.
b. No>>> Cycle the sunroof to the fully closed position and remove the felt/flock tape.
Proceed to Step #4.
4. Remove the sunroof module. Refer to the detailed procedures available in
DealerConnect> TechCONNECT under: Service info> 23-Body> Sunroof>
SUNROOF> Removal.

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23-020-14

5. Using a backer plate (1) or heavy (3/8”/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, insert
the C-4150A ball joint press/special tool (2) into the low hanging sunroof reinforcement
feature (4) (Fig. 3).
6. Insert a 30mm socket or equivalent (3) between the sunroof reinforcement and spindle
of the C-4150A ball joint press/special tool to take up space between the frame and
spindle of the press. Carefully tighten the spindle of the press to compress the center
of the sunroof reinforcement upward (Fig. 3).

Fig. 3 Modify Using Special Tool
1 - Backer Plate (scrap metal shown)
2 - C-4150A Ball Joint Press/Special Tool
3 - Socket (30mm shown)
4 - Sunroof Reinforcement (low hanging features shown)
5 - Ratchet
6 - Sunroof Opening (view from inside vehicle)

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-6-

7. Using a backer plate (1) or heavy (3/8”/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, carefully
push the remaining left and right side of the low hanging sunroof reinforcement feature
(2) upward using a hammer handle or equivalent blunt tool (3) to provide additional
clearance (Fig. 4).
WARNING:A backer plate must be used to protect the exterior roof sheet metal
panel from deformation and evenly disburse any pressure placed on the
exterior roof panel. Failure to do so will result in damage to the outer roof
panel as the raised center of the reinforcement will contact the outer
panel creating a dimple or dent from focused pressure at the point of
contact.
8. Using an index card or folder stock, create a verification gage (4) that will ensure the
proper clearance is achieved as a result of modifying the sunroof reinforcement. The
gage should measure 13.5mm down from the outer roof panel and 30mm inward from
the outer edge of the sunroof reinforcement. Move the verification gage back and forth
along this area to ensure proper clearance is achieved (Fig. 4).
NOTE: Repeat the modification procedure for the opposite side of the vehicle or on
existing side until desired clearance is achieved.

Fig. 4 Verify Modification
1 - Backer Plate (scrap metal shown)
2 - Left and Right Side (sunroof reinforcement to be modified)
3 - Blunt Tool (hammer handle shown)
4 - Verification Gage (desired clearance shown)

9. Reinstall the sunroof module. Refer to the detailed procedures available in
DealerConnect> TechCONNECT under: Service info> 23-Body> Sunroof>
SUNROOF> Installation.

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23-020-14

10. Is the outside of the sunroof glass panel scratched?
a. Yes>>> Proceed to Step #11.
b. No>>> Return the vehicle to the customer or dealer inventory.
11. Replace the sunroof glass p/n 68028578AA. Refer to the detailed procedures available
in DealerConnect> TechCONNECT under: Service info> 23-Body> Sunroof> Glass,
Sunroof> Removal/Installation.
NOTE: Adjust sunroof glass to fit flush with the roof line. (Refer to 23 Body/Sunroof/GLASS, Sunroof - Adjustments).
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:

Description

Skill Category

Amount

23-30-56-97

Inspect Sunroof Glass
Clearance Only
(2 - Skilled)

6- Electrical and
Body Systems

0.3 Hrs.

**23-30-56-98

Inspect and Repair Sunroof
Support Flange
(2 - Skilled)

6- Electrical and
Body Systems

4.0 Hrs.**

**23-30-56-99

Inspect and Repair Sunroof
Support Flange and Replace
Sunroof Glass
(2 - Skilled)

6- Electrical and
Body Systems

4.4 Hrs.**

FAILURE CODE:
ZZ

Service Action