NUMBER:
GROUP:
DATE:

08-054-14
Electrical
June 27, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-048. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Flash: RM4 UCONNECT AM/FM/BT/NAV/Voice Navigating Resets When Driving
OVERVIEW:
This bulletin involves update the radio with new software.
MODELS:
2014

WK

Grand Cherokee
(Japan Only)

2014

KL

Cherokee
(Japan Only)

NOTE: This bulletin applies to vehicle with the VP4 UCONNECT
AM/FM/BT/NAV/Voice radio (sales code RM4) WK built on or before May 30,
2014(MDH0530XX) and KL built on or before June 03, 2014 (MDH0603XX).
SYMPTOM/CONDITION:
Customer may experience the navigation resets while driving.
DIAGNOSIS:
RRT Statement. Always end your diagnosis with one of the following:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition perform the Repair Procedure.
REPAIR PROCEDURE:
1. Make sure that there is at least a quarter tank fuel in the vehicle ensuring that the
vehicle will complete flash routine without running out of fuel.
2. With the vehicle in the park position and parking brake applied, start the engine
3. Check the part number.
4. Press the Driver’s Temperature Up and Down arrows and Front Defrost buttons on the
center bezel simultaneously and hold them for 5 seconds (Fig. 1).

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Fig. 1 Radio
5. Select System Information (Fig. 2).

Fig. 2 Radio

6. Select Radio Part Information from the Menu (Fig. 3).

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Fig. 3 Radio

7. Is the part number of the radio 68088697xx?
a. Yes >>> Go to Step #8.
b. No >>> This Service Action does not apply.
8. Is the software version 13.32.0, 13.45.2, 14.03.0, 14.05.0 or 14.09.0?
a. Yes >>> Go to Step #9.
b. No >>>This Service Action does not apply.
9. Exit the Dealer Menu by pressing the “X” at the top left corner of the screen.
10. Plug in the 14.19.0 MASTER USB flash drive into the USB port located in the vehicle’s
center console.
11. Radio will read the contents of the re-flash software and will prompt for update from
13.xx.x or 14.xx.x to 14.19.0 (Fig. 4).
NOTE: This may take a minute.

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Fig. 4 Radio
12. Select “YES” when prompted by the radio.
13. Radio will perform the software update without any further user input .
NOTE: Once update has begun do not power off or touch radio the update will take
no more than 40 minutes to complete.
14. The Radio will power off and re-boot during and after the update.
15. Once the update is complete, wait for the radio to prompt for an update again.
16. Have you waited more than 20 minutes for (Fig. 5) screen to appear?
a. Yes >>>Step #17
b. No>>> Go to Step #23

Fig. 5 Radio

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NOTE: Software levels shown should be the SAME (i.e. 14.19.0 to 14.19.0) verifying a
successful re-flash.
17.
18.
19.
20.
21.
22.

The radio re-flash did not complete and therefore you must attempt another re-flash.
Unplug the USB Drive.
Cycle the ignition off and wait 30 seconds.
Start engine.
Plug the USB drive into the same port a second time.
Go to Step #10

NOTE: If the radio update fails a second time replace the radio.
23. Verify the software application level has been updated in the Settings Menu under
“System Information” (Fig. 6).

Fig. 6 Radio

24. Reset the radio to Factory Default.
25. Press the Driver’s Temperature Up and Down buttons on the center bezel
simultaneously and hold them for 5 seconds.
26. Select Reset to Factory Defaults (Fig. 7).

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Fig. 7 Radio

27. Wait 30 seconds for radio to complete the reset process.
CAUTION: DO NOT CYCLE THE IGNITION OFF WHILE RESET IS IN PROCESS.
28. Turn ignition key to the OFF position and wait approximately 1 minute for vehicle bus
communication to go to sleep.
29. Turn the ignition key to the ON position (engine ON) and then turn the ignition key
back to the OFF position.
30. Wait approximately 1 minute for the bus communication to go to sleep and then turn
the ignition key back to the ON position (engine ON).
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor
Operation No:

Description

Skill Category

Amount

18-60-02-BU

Check radio Software Level

6 - Electrical And Body
Systems

0.2 Hrs.

18-60-02-BV

Check radio Software Level
6 - Electrical And Body
And Perform Software Upgrade Systems
(0 - Low Skilled)

0.5 Hrs.

FAILURE CODE:
ZZ

Service Action