NUMBER:
GROUP:
DATE:

19-002-14 REV. A
Steering
June 03, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 19-002-14, DATED February 13,
2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE PART NUMBER CHANGE TO
INTERMEDIATE SHAFT PINCH BOLT AND ADDITION OF STEERING WHEEL
MOUNTING BOLT.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-010. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Steering Column Squeak / Moan While Turning Wheel
OVERVIEW:
This bulletin involves removing/installing the steering column, removing/installing the
bulkhead pass through boot, removing the wiper seal, and applying lubricant to the
intermediate shaft bearing sleeve.
MODELS:
2014

LC

Challenger

2014

LD

Charger

2014

LX

300

NOTE: This bulletin applies to vehicles built on or after July 29, 2013 (MDH 0729XX)
and on or before September 19, 2013 (MDH 0919XX).
SYMPTOM/CONDITION:
Customer may describe a squeak and/or moan noise while turning the steering wheel.
Noise can be heard both while vehicle is stationary or while driving. Noise is typically more
noticeable during cold temperatures and may go away when vehicle warms up.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.

19-002-14 REV. A

-2-

PARTS REQUIRED:
Qty.

Part No.

Description

1 (AR)

68003883AA

Grease, White Lithium

1

**06510755AA**

SCREW, Hex Flange Head, M8x1.25x40

1

**06509970AA**

**SCREW, Oval Head, M16x1.50x44.00**

NOTE: Each tube of white lithium will service approximately 3 vehicles (Shop
Supply, Not on Claim).
REPAIR PROCEDURE:
1. Remove the steering column assembly (1, 2, 3) from the vehicle. Discard the
intermediate shaft pinch bolt **and the steering wheel mounting bolt.** Refer to the
detailed service procedures available in DealerCONNECT> TechCONNECT under:
Service Info> 19 - Steering> Column> Removal (Fig. 1).

Fig. 1 Steering Column Assembly
1 - Bulkhead Pass Through Boot
2 - Intermediate Shaft
3 - Steering Column

2. Use a quick tug action to remove the intermediate shaft bulkhead pass through boot
and outer bearing sleeve assembly (1) from the intermediate shaft inner bearing
sleeve (2) (Fig. 2).

-3-

19-002-14 REV. A

Fig. 2 Remove Boot From Intermediate Shaft
1 - Bulkhead Pass Through Boot
2 - Inner Bearing Sleeve

3. Completely remove the rubber wiper seal (Fig. 3).

Fig. 3 Wiper Seal To Be Removed
1 - Wiper Seal

4. Using an appropriate tool, cut and/or scrape the rubber wiper seal from the plastic
inner bearing sleeve (Fig. 4).

19-002-14 REV. A

-4-

Fig. 4 Wiper Seal Removal
1 - Wiper Seal Removal Tools

5. Ensure that the rubber wiper seal (1) has been completely removed from the plastic
inner bearing sleeve (2) (Fig. 5).

Fig. 5 Wiper Seal Removed
1 - Wiper Seal Pieces
2 - Inner Bearing Sleeve With Wiper Seal Removed

-5-

19-002-14 REV. A

6. Apply white lithium grease to the contact surface at each end of the inner bearing
sleeve (Fig. 6).

Fig. 6 Apply White Lithium To Inner Bearing Sleeve
1 - White Lithium Grease

7. Apply white lithium grease to the contact surface at each end of the outer bearing
sleeve (Fig. 7).

Fig. 7 Apply White Lithium To Outer Bearing Sleeve
1 - White Lithium Grease

19-002-14 REV. A

-6-

8. Use a quick push action to install the intermediate shaft bulkhead pass through boot
and outer bearing sleeve assembly (1) to the intermediate shaft inner bearing sleeve
(2) (Fig. 8).

Fig. 8 Install Boot To Intermediate Shaft
1 - Bulkhead Pass Through Boot
2 - Inner Bearing Sleeve

9. Slide the intermediate shaft bulkhead pass through boot and outer bearing sleeve
assembly back and fourth to distribute the white lithium grease and to ensure that the
outer bearing sleeve is properly engaged with the inner bearing sleeve (Fig. 9).

-7-

19-002-14 REV. A

Fig. 9 Check Installation
1 - Bulkhead Pass Through Boot

10. Install the steering column to the vehicle. Use a NEW intermediate shaft pinch bolt
**and a NEW steering wheel mounting bolt.** Refer to the detailed service procedures
available in DealerCONNECT> TechCONNECT under: Service Info> 19 - Steering>
Column> Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

19-20-83-92

Remove/Install Steering Column,
Remove Lip Seal And Lubricate
Bearing Sleeve (2 - Skilled)

4 - Chassis
Systems

1.0 Hrs.

19-20-83-93

Remove/Install Steering Column,
Remove Lip Seal And Lubricate
Bearing Sleeve. Equipped with Sales
Code (AHB) Police Group (2 - Skilled)

4 - Chassis
Systems

1.1 Hrs.

FAILURE CODE:
ZZ

Service Action