Subject:

Engineering Information — Brake Pedal Low or Goes to Floor with No External Signs of a Leak

Attention:

Proceed with this EI ONLY if the customer has commented about this concern AND the PIE
number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the
customer has not commented about this condition or the EI does not show in GWM/IVH,
disregard the PI and proceed with diagnostics found in published service information. THIS IS
NOT A RECALL — refer to Service Bulletin 04-00-89-053E for more details on the use of
Engineering Information bulletins.

Brand:

Model:

Model Year:

VIN:

from

to

Cadillac

XT5

2017

2017

GMC

Acadia (VIN
N)

2017

2017

from

Engine:

Transmission:

All

All

to

Involved Region or Country

North America

Condition

Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this
EI.
Some customers may comment on a low brake pedal or that the pedal goes to the floor.
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a
need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result,
this information will be used to "root cause" the customer's concern and develop/validate a field fix.

Cause

Correction
If you encounter a vehicle with the above concern, and there is no external signs of a leak, contact the engineer listed below prior to completing any
repairs.

Contact Information
Engineer Name

Phone Number

David Skoog

(586) 907-3667

Please include the following information if leaving a message:
–

Technician name

–

Dealer name and phone number

–

Complete VIN and repair order (R.O) number

On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.

Warranty Information
If engineer was contacted or required information was provided, use:

1

Labor Operation

Description

Labor Time

2480378*

Engineering Information — Brake Pedal Low or Goes to Floor with No
External Signs of a Leak

0.3 hr

* This is a unique labor operation for bulletin use only.

Version

1

Modified

Released March 22, 2018

2