NHTSA ID Number: 10137222
Manufacturer Communication Number: PI1356G
TSB/Document Date: 2018-05-21
Summary
This preliminary informational bulletin provides repair information for a customer concern that the radio screen is blank, locked-up or is frozen, however, the radio audio may still be heard.
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TSB/Document ID: PI1356G
Replacement Service Bulletin Number:
MFR Communication Date: 2015-11-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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Bulletin No.: PI1356G
Date: Nov-2015
Subject:
Radio Display Blank, Freezes and/or Locks Up
Models:
2015 Buick
Encore
2015 Buick Verano
2015 Chevrolet Camaro
2015 Chevrolet Cruze
2015 Chevrolet Equinox
2015 Chevrolet Malibu
2015 Chevrolet Volt
2015 GMC Terrain
Only if Equipped with RPO UPF
Attention:
This PI also applies to any of the above models that may be Export vehicles.
This PI has been revised to update the Models section and the Recommendation/Instructions. Please discard PI1356F.
Condition/Concern
Some customers may comment that the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a
battery drain at one point in which the issue is resolved afterwards. No OnStar® interaction is required to get into this state.
Recommendation/Instructions
If the vehicle is currently in this state, a press of the call answer/end button on the mirror will temporarily correct the concern. Do NOT replace any parts at this
time.
Technicians should check the OnStar® module software version by performing the following the steps.
1.
In GDS2 select Telematic Control Module.
2.
Select Module Information and view the Firmware Over The Air Version.
If the version is 6708 — Engineering is aware of the concern and is working on a resolution. Once a solution is available, this PI will be updated.
If the version is 6948 — the module has received the latest software update to correct the issue. If the concern is still present after confirming the software is
6948, please contact GM Technical Assistance.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
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