NUMBER:
GROUP:
DATE:

23-029-16
Body
June 10, 2016

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 16-056. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Power Sliding Door Handle Button Inoperative
OVERVIEW:
This bulletin involves testing and inspecting both power sliding door handles and buttons
and replacing one or both of the handles if needed.
MODELS:
2017

(RU)

Chrysler Pacifica

NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA and LATAM.
NOTE: This bulletin applies to vehicles built on or before April 17, 2016 (MDH
0417XX) equipped with Power Sliding Doors (Sales Code JRK).
SYMPTOM/CONDITION:
Customers may experience the left or right power sliding door handle buttons do not
function when pushed.

23-029-16

-2-

DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the following:
1. Test the left and right power sliding door handle button functions. With key fob in hand,
push the power sliding door handle button on the door handle (Fig. 1).

Fig. 1 Door Handle Button
1 - Power Sliding Door Handle Button

2. Did the left and right power sliding door open when the button was pushed?
a. YES >>> The power sliding door handle is functioning properly. This bulletin has
been completed, use LOP (23-42-15-94) to close the active RRT.
b. NO >>> Proceed to the next step.

-3-

23-029-16

3. Open the left and right power sliding doors and inspect the door handle ends (Fig. 2).
4. Are the left and right door handle ends correct (Fig. 2)?
a. YES >>> The door handles are correct. Further diagnosis should be performed.
This bulletin has been completed, use LOP (23-42-15-94) to close the active RRT.
b. NO >>> One or both of the door handle end caps are incorrect. Proceed to the
Repair Procedure Step #1.

Fig. 2 Visual Inspection Of Door Handle End
1 - CORRECT Sliding Door Handle Ends
2 - Incorrect Sliding Door Handle Ends

PARTS REQUIRED:
Qty.

Part No.

Description

Part No.

Description

1 (AR)

5RR28JSCAD Right
5RR29JSCAD Left

Outside Handle
Assembly - (PSC)
Billet Silver
Metallic Clear Coat

5RR30JSCAD Right
5RR31JSCAD Left

Outside Handle
Assembly - (PSC)
Billet Silver
Metallic Clear
Coat With
Chrome Insert

1 (AR)

5RR28LAUAD Right
5RR29LAUAD Left

Outside Handle
Assembly - (PAU)
Granite Crystal
Met. Clear Coat

5RR30LAUAD Right
5RR31LAUAD Left

Outside Handle
Assembly - (PAU)
Granite Crystal
Met. Clear Coat
With Chrome
Insert

23-029-16

-4-

PARTS REQUIRED - CONTINUED:
Qty.

Part No.

Description

Part No.

Description

1 (AR)

5RR28KBXAD Right
5RR29KBXAD Left

Outside Handle
Assembly - (PBX)
Jazz Blue Pearl
Coat

5RR30KBXAD Right
5RR31KBXAD Left

Outside Handle
Assembly - (PBX)
Jazz Blue Pearl
Coat With
Chrome Insert

1 (AR)

N/A - Right
N/A - Left

Outside Handle
Assembly - Right
(PQA) Silver Teal

5RR30PQAAD Right
5RR31PQAAD Left

Outside Handle
Assembly - Right
(PQA) Silver Teal
With Chrome
Insert

1 (AR)

5RR28NRVAD Right
5RR29NRVAD Left

Outside Handle
Assembly - Right
(PRV) Velvet Red
Pearl Coa

5RR30NRVAD Right
5RR31NRVAD Left

Outside Handle
Assembly - Right
(PRV) Velvet Red
Pearl Coat With
Chrome Insert

1 (AR)

5RR28PTEAD Right
5RR29PTEAD Left

Outside Handle
Assembly - Right
(PTE) Molten
Silver

5RR30PTEAD Right
5RR31PTEAD Left

Outside Handle
Assembly - Right
(PTE) Molten
Silver With
Chrome Insert

1 (AR)

5RR28GUVAD Right
5RR29GUVAD Left

Outside Handle
Assembly - Right
(PUV) Dk.
Cordovan Pearl
Coat

5RR30GUVAD Right
5RR31GUVAD Left

Outside Handle
Assembly - Right
(PUV) Dk.
Cordovan Pearl
Coat With
Chrome Insert

1 (AR)

5RR28PW2AD Right
5RR29PW2AD Left

Outside Handle
5RR30PW2AD Assembly - Right Right
(PW2) Tusk White 5RR31PW2AD Left

Outside Handle
Assembly - Right
(PW2) Tusk White
With Chrome
Insert

1 (AR)

5RR28GW7AD Right
5RR29GW7AD Left

Outside Handle
Assembly - Right
(PW7) Bright White
Clear Coat

5RR30GW7AD Right
5RR31GW7AD Left

Outside Handle
Assembly - Right
(PW7) Bright
White Clear Coat
With Chrome
Insert

1 (AR)

5RR28AXRAD Right
5RR29AXRAD Left

Outside Handle
Assembly - Right
(PXR) Brilliant
Black Crystal Pearl
Coat

5RR30AXRAD Right
5RR31AXRAD Left

Outside Handle
Assembly - Right
(PXR) Brilliant
Black Crystal
Pearl Coat With
Chrome Insert

-5-

23-029-16

REPAIR PROCEDURE:
CAUTION: Failure to follow this repair procedure will result in damage to the door
handle assembly.
1. Replace the left, right or both power sliding door handles. Refer to Parts Required
table. Disconnect and isolate the negative battery cable. If equipped with an Intelligent
Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the
negative battery cable.
CAUTION: Failure to remove door seal with suitable tool may result in the fasteners
pulling out of the door seal and damaging seal.
NOTE: Door seal fasteners can be easily located by dimple on seal.
2. Using a suitable fastener removal tool, remove door seal from power sliding door (Fig.
3).

Fig. 3 Door Seal With Fasteners
1 - Fastener Dimple Locator
2 - Fastener Removal Tool
3 - Door Seal

23-029-16

-6-

CAUTION: Do not attempt to remove set screw from assembly. Failure to do so may
result in damage to the screw assembly.
3. Using a #20 Torx driver, loosen set screw inside power sliding door until screw
assembly stops turning (Fig. 4).

Fig. 4 Set Screw Access Hole
1 - Set Screw Access Hole
2 - #20 Torx Driver

-7NOTE:

•
•

23-029-16

Both the door handle and end cap must be held in place at the same
time while resetting the bell crank.
Door handle will stay in the open position when the bell crank is reset
properly. Do not proceed with the repair procedure until the handle
stays in the open position.

4. While holding door handle in the full open position, place thumb on door handle end
cap to hold in place. Using #20 Torx driver apply light inward pressure and push set
screw assembly rearward until it stops (Fig. 5).

Fig. 5 Holding Door Handle And Trim Cap
1 - Door Handle Held Fully Open
2 - Door Handle End Cap Held In Place
3 - #20 Torx Driver Pushing Inward

5. Did the door handle stay in the full open position (Fig. 5)?
a. YES >>> Continue with the Repair Procedure. Proceed to the next step.
b. NO >>> Repeat Step #3 and Step #4.
6. Remove end cap from door panel.
7. Slide door handle forward to remove door handle from bell crank and disconnect
electrical connector from door handle.

23-029-16

-8-

NOTE: Visual confirmation bell crank has been reset correctly (Fig. 6).
8. Connect electrical connector to door handle and install door handle into bell crank by
placing door handle pin into bell crank handle fastener and slide rearward (Fig. 6).

Fig. 6 Bell Crank Reset Correctly And Handle Pin
1 - Bell Crank In CORRECT Reset Position
2 - Bell Crank Door Handle Fastener
3 - Door Handle Pin

9. Install end cap on door panel.
CAUTION: When installing power sliding door handle, do not over tighten Torx
screw. Failure to do so may result in damage to the screw assembly.
10. Holding door handle and end cap, tighten Torx screw until door handle retracts into the
door panel and screw stops turning.
11. Install door seal.

-9-

23-029-16

POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

23-42-15-94

Inspect Left and Right Sliding 06 - Electrical and
Door Handles
Body Systems
(0 - Introduction)

0.0 Hrs.

23-42-15-95

Handle, Sliding Door Replace One Side
(1 - Semi - Skilled)

06 - Electrical and
Body Systems

0.2 Hrs.

23-42-15-96

Handle, Sliding Door Replace Both Sides
(1 - Semi - Skilled)

06 - Electrical and
Body Systems

0.3 Hrs.

Related
95-23-42-50

Handling Fee for Left and
Right Sliding Door Inspection

FAILURE CODE:
ZZ

Service Action

$5.00