NUMBER:

24-004-14

GROUP:

Heating & Air
Conditioning

DATE:

May 28, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS
AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF
THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 14.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
Flash: HVAC System Intermittently Blows Cold Regardless of Setting
OVERVIEW:
This bulletin involves selectively erasing and reprogramming the HVAC Module with new
software.
MODELS:
2011 - 2014

(RT)

Town & Country/Grand Caravan/RAM C/V

NOTE: This bulletin applies to vehicles equipped with a Dual Zone Manual
Temperature Control System (sales code HAD) or a 3 Zone Manual
Temperature Control System (sales code HAK) built on or before May 23,
2014 (MDH 0523XX).
SYMPTOM/CONDITION:
Customers may experience the following condition:
•

HVAC system intermittently blows cold regardless of blend door/temperature setting.

Updating the HVAC software will correct this condition.
DIAGNOSIS:
Using a Scan Tool (wiTECH™) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all HVAC systems are functioning as designed. If DTC's are
present record them on the repair order and repair as necessary before proceeding further
with this bulletin.
If the above condition is present, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

24-004-14

-2-

1. Using the wiTECH Diagnostic Application for flashing a HVAC is made available
through the wiTECH Diagnostic Application. For instructions select the “HELP” tab on
upper portion of the wiTECH window, then “HELP CONTENTS.” This will open the
Welcome to wiTECH Help screen were help topics can be selected.
a. Clear any DTC's that may have been set in other modules due to reprogramming.
The wiTECH application will automatically present all DTCs after the flash and allow
the tech to clear them.
2. Perform the Actuator Calibration Test routine found under the Systems Test tab in the
HVAC control module view in the wiTECH Diagnostic Application.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
18-19-62-9A

Description
Module, Manual Temperature Control
(MTC) - Reprogram
(1 - Semi-Skilled)

Skill Category
7- A/C and
Heating

Amount
0.2 Hrs.

NOTE: The expected completion time for the flash download portion of this
procedure is approximately 2 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
FAILURE CODE:
FM

Flash Module