NUMBER:
GROUP:
DATE:

08-026-14
Electrical
March 05, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-019. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Flash: RK4 RM4 RL4 UCONNECT 8.4N AM/FM/BT/NAV
OVERVIEW:
This bulletin provides software to fix the following issues:
•
•

Simplified Chinese handwriting recognition issue applicable to China CIP radio,
(RK4)
eCall message related battery drain issue applicable to China/Japan/S.Korea
(RK4,RM4,RL4)

MODELS:
2014

WK

Grand Cherokee (China Market)

2014

WK

Grand Cherokee (Japan Market)

2014

WK

Grand Cherokee (S. Korea)

2014

KL

Cherokee (China, Japan Markets)

NOTE: This bulletin applies to vehicles the radios and build dates below.
(WK) China radio (sales code RK4), (sales code RM4), or (sales code
RL4) built on or before February 08, 2014 (MDH0208XX).
(WK) Japan radio (sales code RK4), (sales code RM4), or (sales code
RL4) built on or before February 14, 2014 (MDH0215XX).
(WK) S. Korea radio (sales code RK4), (sales code RM4), or (sales code
RL4) built on or before February 10, 2014 (MDH0210XX).
(KL) China, and Japan radio (sales code RK4), (sales code RM4), built
on or before February 12, 2014 (MDH0212XX).
SYMPTOM/CONDITION:
Simplified Chinese handwriting recognition issue applicable to China CIP radio,
(RK4)
eCall message related battery drain issue applicable to China/Japan/S.Korea
(RK4,RM4,RL4)

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DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair.
PARTS REQUIRED:
Qty.

Part No.

Description

(1)

NPN

USB Flash Drive with CMC Application Software Ver.
14.05.0 (formatted for NTFS) (China)

(1)

NPN

USB Flash Drive with CMC Application Software Ver.
14.05.0 (formatted for NTFS) (Japan)

(1)

NPN

USB Flash Drive with CMC Application Software Ver.
14.05.1 (formatted for NTFS) (S. Korea)

REPAIR PROCEDURE:
NOTE: Make sure that there is at least a quarter tank of fuel in the vehicle, this will
ensure that the vehicle will complete flash routine without running out of gas.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
1. With the vehicle in park and parking brake on, start the engine.
2. Obtain the Radio Part Info in the Dealer Mode to determine this re-flash is applicable.
3. Press the Driver’s Temperature Up and Down, and Front Defrost buttons on the center
bezel simultaneously and hold them for 5 seconds (Fig. 1).

Fig. 1 China, Japan, S.Korea Radio
4. Select “System Information” (Fig. 2).

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Fig. 2 China, Japan, S.Korea Radio
1 - System Information

5. Select “Radio Part Information” from the Menu as shown in (Fig. 3).

Fig. 3 China, Japan, S.Korea Radio
1 - Radio Part Information

6. Is this vehicle in China?
a. Yes >>> Go to Step #9.
b. No >>> Go to Step #7.

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7. Is this vehicle in S. Korea?
a. Yes >>> Go to Step #24.
b. No >>> Go to Step #8.
8. Is this vehicle in Japan?
a. Yes >>> Go to Step #38.
b. No >>> This Bulletin does not apply.
9. Is the part number 68088695xx or 68195576xx?
a. Yes >>> Go to Step #10.
b. No >>> This Bulletin does not apply.
10. Exit the Dealer Menu by pressing the “X” at the top right corner of the screen.
NOTE: The USB software version must be correct for the radio model. Radio part
numbers for each version are labeled on the USB drives provided.
11. Plug in the 14.05.0 USB flash drive into the USB port located in the vehicle’s center
console.
12. Radio will read the contents of the re-flash software and will prompt for update from
13.xx.x or 14.xx.x to 14.05.0 (may take a minute to prompt update) (Fig. 4).

Fig. 4 China Radio
13. Select “YES” when prompted by the radio. Radio will perform the software update
without any further user input (Fig. 4).
NOTE: Once update has begun do not power off or touch radio. The update will take
no more than 40 minutes to complete (Fig. 5).

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Fig. 5 China Radio
NOTE: During and After the software update, the radio will power off and then
re-boot.
14. Once the update is complete, wait for the radio to prompt for an update again the
software versions shown should be the SAME (i.e. 14.05.0 to 14.05.0) verifying a
successful re-flash (Fig. 6).

Fig. 6 China Radio
15. Select “NO” to return to the user screen (Fig. 6).
16. Unplug the USB drive from the vehicle port.
17. Has it taken more than 20 minutes for the screen to appear?
a. Yes >>>> Proceed to Step #18.
b. No >>> Proceed to Step #20.
18. Cycle the ignition off and wait 30 seconds.

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19. Proceed to Step #11.
20. Verify the software application level has been updated in the Settings Menu under
“System Information” as shown in (Fig. 7).

Fig. 7 China Radio
1 - Software Version

21. Press the Driver’s Temperature Up and Down buttons on the center bezel
simultaneously and hold for 5 seconds.
22. Select “Reset to Factory Defaults” (Fig. 8).

-7-

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Fig. 8 China Radio
1 - Reset To Factory Defaults

23. Flash complete.
24. Is the part number 68088696xx?
a. Yes >>> Continue to Step #25.
b. No >>> This Bulletin does not apply.
25. Exit the Dealer Menu by pressing the “X” at the top right corner of the screen.
26. Plug in the 14.05.1 USB flash drive into the USB port located in the vehicle’s center
console.
27. Radio will read the contents of the re-flash software and will prompt for “update from
13.xx.x or 14.xx.x to 14.05.1 this may take a minute (Fig. 9).

Fig. 9 Radio S. Korea

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28. Select “YES” when prompted by the radio, the radio will perform the software update
without any further user input.
NOTE: Once update has begun do not power off or touch radio. The update will take
no more than 40 minutes to complete (Fig. 10).

Fig. 10 Radio S. Korea
NOTE: During and After the software update, the radio will power off and then
re-boot.
29. Once the update is complete the radio will verify the flash was successful (14.05.1 to
14.05.1) (Fig. 11).

Fig. 11 Radio S. Korea

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30. Select “NO” to return to the user screen (Fig. 11) and unplug the USB drive from the
vehicle port.
31. Has it taken more than 20 minutes for screen to appear?
a. Yes >>>> Proceed to Step #32.
b. No >>> Proceed to Step #34.
32. Cycle the ignition off and wait 30 seconds.
33. Proceed to Step #26.
34. Verify the software application level has been updated to 14.05.1 in the Settings Menu
under “System Information” (Fig. 12).

Fig. 12 Radio S. Korea
35. Press the Driver’s Temperature Up and Down buttons on the center bezel
simultaneously and holding them for 5 seconds.
36. Select “Reset to Factory Defaults”.
37. Flash complete.
38. Is this vehicle in Japan and is the part number 680886976xx?
a. Yes >>> Continue to Step #39.
b. No >>> This Bulletin does not apply.
39. Is the software in the radio at version 13.32.0 or 13.45.2?
a. Yes >>> Go to Step #40.
b. No >>> Go to Step #54.
40. Exit the Dealer Menu by pressing the “X” at the top right corner of the screen.
NOTE: The USB software version must be correct for the radio model. Radio part
numbers for each version are labeled on the USB drives provided.
41. Plug in the 14.05.0 USB flash drive into the USB port located in the vehicle’s center
console.
42. Radio will read the contents of the re-flash software and will prompt for “update from
13.xx.x to 14.05.0 (Fig. 13).

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Fig. 13 Japan Radio
NOTE: It may take a minute to prompt update.
43. Select “YES” when prompted by the radio (Fig. 13). Radio will perform the software
update without any further user input.
NOTE: Once update has begun do not power off or touch radio. The update will take
no more than 40 minutes to complete (Fig. 14).

Fig. 14 Japan Radio
NOTE: During and After the software update, the radio will power off and then
re-boot.

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08-026-14

44. Once the update is complete, wait for the radio to prompt for an update again both
software versions shown should be the SAME (i.e. 14.05.0 to 14.05.0) verifying a
successful re-flash (Fig. 15).

Fig. 15 Japan Radio
45. Select “NO” to return to user screen (Fig. 15).
46. Unplug the USB drive from the vehicle port.
47. Has it taken more than 20 minutes for screen to appear?
a. Yes >>>> Proceed to Step #48.
b. No >>> Proceed to Step #50.
48. Cycle the ignition off and wait 30 seconds.
49. Proceed to Step #41.
50. Verify the software application level has been updated in the Settings Menu under
“System Information” as shown in (Fig. 16).

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Fig. 16 Japan Radio
1 - Software Version

51. Press the Driver’s Temperature Up and Down buttons on the center bezel
simultaneously and holding them for 5 seconds.
52. Select “Reset to Factory Defaults”.
53. Flash complete.
54. Exit the Dealer Menu by pressing the “X” at the top right corner of the screen.
NOTE: The USB software version must be correct for the radio model. Radio part
numbers for each version are labeled on the USB drives provided.
55. Plug in the 14.05.0 USB flash drive into the USB port located in the vehicle’s center
console.
56. Radio will read the contents of the re-flash software and will prompt for “update from
14.03.0 to 14.05.0 (may take a minute to prompt update) (Fig. 17).

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Fig. 17 Japan Radio
57. Select “YES” when prompted by the radio (Fig. 17). Radio will perform the software
update without any further user input.
NOTE: Once update has begun do not power off or touch radio. The update will take
no more than 40 minutes to complete (Fig. 18).

Fig. 18 Japan Radio
NOTE: During and After the software update, the radio will power off and then
re-boot.
58. Once the update is complete the radio verify a successful re-flash (14.05.0 to 14.05.0)
(Fig. 19).

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Fig. 19 Japan Radio
59. Select “NO” to return to user screen (Fig. 19).
60. Unplug the USB drive from the vehicle port.
61. Has it taken more than 20 minutes for screen to appear?
a. Yes >>>> Proceed to Step #62.
b. No >>> Proceed to Step #64.
62. Cycle the ignition off and wait 30 seconds.
63. Proceed to Step #54.
64. Verify the software application level has been updated in the Settings Menu under
“System Information” .
65. Press the Driver’s Temperature Up and Down buttons on the center bezel
simultaneously and holding them for 5 seconds.
66. Select “Reset to Factory Defaults” .
67. Flash complete.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor
Operation No:

Description

Skill Category

Amount

18 - 60 - 02 -AZ Radio, Check Software Level (0- 6 - Electrical and Body
Introduction)
Systems

0.2 Hrs.

18 - 60 - 02 -BA Radio, Check Software Level
6 - Electrical and Body
and, Perform Software Update - Systems
(8DE) Japan & (8DJ) Korea
Only (0- Introduction)

0.6 Hrs.

18 - 60 - 02 -BB Radio, Check Software Level
6 - Electrical and Body
and, Perform Software Update - Systems
(8BL) China Mainland Only (0Introduction)

0.8 Hrs.

-15FAILURE CODE:
FM

Flash Module

08-026-14