NUMBER:
GROUP:
DATE:

23-022-13
Body
May 31, 2013

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

SUBJECT:
Wet Carpet At Right And/Or Left Front Floor
OVERVIEW:
This bulletin involves inspecting and if necessary creating a drain hole in the foam at the
lower cowl to allow water to drain.
MODELS:
2013

(RT)

Caravan / Town and Country (Includes
International Markets)

NOTE: This bulletin applies to vehicles built on or after December 1, 2012
(MDH1201XX) and on or before February 17, 2013 (MDH0217XX).
SYMPTOM/CONDITION:
Wet carpet at right and/or left front floor.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
Qty.

Part No.

Description

1 (AR)

6509288AA

Clip, Cladding, Rear Sill

REPAIR PROCEDURE:
1. Inspect the left and right front carpet near the cowl trim panel. Was either side wet?
a. Yes>>> Proceed to Step #3.
b. No>>> Proceed to Step #2.
2. Apply a steady flow of water at the cowl screen/fender/windshield area (Fig. 1) for 60
seconds and evaluate the kick panel area (Fig. 2). Did water begin to enter the
vehicle?
a. Yes>>> Reinstall the cowl trim panel. Refer to the detailed procedures available in
DealerConnect> TechCONNECT under: Service info> 23-Body> Interior> Panel,
Cowl Trim> Installation. Proceed to Step #3 .
b. No>>> Continue further diagnosis, this bulletin does not apply.

23-022-13

-2-

Fig. 1 Water Leak Test
1 - Water Hose
2 - Cowl Screen/Windshield/Fender Area

Fig. 2 Front Floor
1 - Suspect Leak Area
2 - Right Front Door

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23-022-13

3. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures
available in DealerCONNECT > TechCONNECT under: Service Info > 04- Vehicle
Quick Reference > Hoisting > Standard Procedure > Hoisting.
4. Remove the front rear sill cladding clip on the left and right side (Fig. 3). Position the
rear sill cladding to access the mounting hole (Fig. 4).

Fig. 3 Right Rear Sill Cladding
1 - Front Of The Vehicle
2 - Front Rear Sill Cladding Clip
3 - Clip Removal Tool

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-4-

Fig. 4 Mounting Hole
1 - Mounting Hole

5. Insert a rod or screwdriver shown in (Fig. 5) that is 6mm (1/4”) in diameter and
approximately 406.4mm (16”) long at a 30 degree angle to puncture the cowl foam.
NOTE: The rod should be completely or near full submersion when it contacts the
inner cowl panel.

Fig. 5 Rod Orientation

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23-022-13

6. Remove the rod and replace the front rear cladding clip (p/n 6509288AA) and reinstall
rear sill cladding on the left and right side.
NOTE: Water will sufficiently drain through the mounting hole with new clip
installed.
7. Lower vehicle and return to customer. Refer to the detailed service procedures
available in DealerCONNECT > TechCONNECT under: Service Info > 04- Vehicle
Quick Reference > Hoisting > Standard Procedure > Hoisting.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Amount

23-50-01-9B

Inspect Cowl Trim Floor Area Only (2 - Skilled)

23-50-01-9C

Inspect and Puncture Driver and Passenger Side 0.3 Hrs.
Cowl Foam (2 - Skilled)

FAILURE CODE:
ZZ

Service Action

0.2 Hrs.