SSM73635 Service Bulletin/Repair Instructions

3/7/2018
SSM73635 - Unable to activate telematics at PDI | TOPIx
Reference
SSM73635
Models
Discovery Sport / L550

Range Rover Evoque / L538

Range Rover Velar / L560
Title
Unable to activate telematics at PDI
Category
Electrical
Last modified
07-Mar-2018 00:00:00
Symptom
205000 Electrical Accessories
Content
Models Affected:

Evoque (L538) - SALVA2BN5JH267153 - SALCT2RX2JH749457

Discovery Sport (L550) - SALCA2AN5JH721748 SALVP2RX0JH297019

Velar (L560) - SALYA2AV6JA700308 - SALYA2BN8JA745653

Issue

Vehicle fails PDI routine due to telematics will not activate – e-Call

button fails to illuminate

Cause

Communication error between Telematics Control Unit (TCU) and

Server

Action

Attempt the PDI process as normal.

If the Telematics Activation fails during the PDI process please ensure

the following steps are adhered too:

Move the vehicle outside to a known area of good reception.

Run telematics Server Check

1. CAUTION: This procedure requires Pathfinder version 137

loaded or a later version.

2. Connect the JLR approved diagnostic tool and the JLR

approved battery support unit to the vehicle and begin a new

diagnostic session.

The JLR approved diagnostic tool will read the correct VIN for

the current vehicle and automatically take the vehicle out of

‘Transportation mode’ if required.

3. Follow the JLR approved diagnostic tool prompts.

4. Select 'ECU Diagnostics'.

5. Select 'Telematic control unit module' [TCU]'.

6. Select 'ECU Functions'

7. Select 'Telematics server communication check'.
8. Follow

https://topix.jaguar.jlrext.com/topix/content/document/view?id=885713
all on-screen instructions to complete this task.
1/3
3/7/2018
SSM73635 - Unable to activate telematics at PDI | TOPIx
If telematics server check is successful, attempt manual activation

of the TCU with 10 second bCall button press. (note timestamp)

Wait 3 minutes and crank the vehicle, check if activation was

successful.

2 or 3 attempts should be made, waiting about 3 minutes between

each attempt to allow for delays in data exchange with connected

car servers.

If Server Check and manual TCU activation are successful at the end

of the 3 attempts, proceed with normal PDI processing applying the

following care points:

Only use Pathfinder 137 onwards.

Verify WiFi, Mobile Data, and hotspot settings are turned off.

(where fitted)

Verify SIM card is removed from vehicle.(where fitted)

Perform PDI (Note timestamp of TCU activation process within

PDI routine.)

If either Server Check or Manual TCU activation is unsuccessful:

Update TCU using Pathfinder 137 onwards, using the following

procedure:

Run the TCU "New Module Programming" function. (Note: there is no

need to physically replace the module).

1. Select 'ECU Diagnostics'.

2. Select 'Telematics control unit module' [TCU]'.

3. Select 'Replace ECU'.

4. Follow all on-screen instructions to complete this task.

5. When the task is completed, exit the current session.

6. Disconnect the JLR approved diagnostic tool and the JLR

approved battery support unit.

Re-attempt Server Check and TCU activation after successful

software update.

If Server Check and manual TCU activation are successful at the end

of the 3 attempts, proceed with normal PDI processing applying the

following care points:
IMPORTANT: Extract session files immediately after exiting the

current diagnostic session to

include with a TA case if required.

Vehicles that cannot successfully activate TCU Connected Car

services following these steps must open a VIN specific TA request

including the following details.
Session files

https://topix.jaguar.jlrext.com/topix/content/document/view?id=885713

Confirmation of process followed and SSM number.
2/3
3/7/2018
SSM73635 - Unable to activate telematics at PDI | TOPIx
Date/Time of all manual activation attempts.

TCU serial number
Technicians - Please rate this SSM and provide comments so that

future communications can be improved.

1 = Poor – Basic information provided – The SSM does not help me

resolve the customer concern.

3 = Average – Adequate information provided – The SSM partially

helps me resolve the customer concern.

5 = Excellent – All required information provided to resolve the

customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=885713
3/3

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