Aftersales Retailer Support

DBS Enhancement – Checking Inventory
for Open Campaigns
Reference: IPSB/15-286a
Date: February 26, 2018
Attention: Retailer Principal, Executive, General, Sales, & Service Managers
UPDATE February 26, 2018
Please discard earlier versions of this bulletin
The announcement from December 21, 2015 has been revised to include:
1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer
inventory
2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery

INFINITI is pleased to announce the availability of a new DCS enhancement to the Sales > Vehicle Inventory
screen. Sales or service personnel with access to this screen will now be able to easily identify new or previously
owned (INFINITI and Nissan only) vehicles requiring campaign remedy prior to sale. Additionally, remedied
vehicles will change to an interim “repaired” status while awaiting warranty claims payment from INFINITI,
which signifies official recognition of campaign remedy completion. This will make it easier for sales and service
departments to communicate which vehicles have received campaign repairs.
The ability to check for open campaigns through DBS vehicle sales inventory will yield several benefits:
EASY IDENTIFICATION of vehicles with open campaigns helps ensure repairs are performed prior to
retail sale.
Any individuals with access to the Sales > Vehicle Inventory screen can identify vehicles in inventory
that require campaign repairs.
Vehicles requiring campaign repairs will be identified with BOLD RED text.
STOP SALES and Parts restrictions are identified with a “Y” (YES) or “N” (NO) on the campaign
report.
Parts restrictions labeled with a “Y” require parts departments to submit SVC orders and may not
arrive from PDCs as quickly due to an extra level of approval being necessary.
VISUAL CUES for vehicles that have had campaign repairs performed by service, but not recognized by
INFINITI with warranty claims payment.
Vehicles that have received campaign repairs will be identified with BOLD BLACK text.
Vehicles with multiple campaigns must have all campaigns repairs completed before status will
change from bold red to bold black.
Repaired status is determined when a repair order is closed and a claim is submitted for a campaign
repair in DBS. Repair orders for campaign repairs should not be closed and submitted until the
repair is complete.
Once warranty claims are paid by INFINITI, the campaign repair is officially recognized and the
vehicles text will return to the default text color (black non-bold).
VEHICLE TRADES will show campaign status when the vehicle is transferred to your inventory.

VEHICLE SEARCH will easily allow you to determine campaign status of vehicles at other retailers
before initiating a trade in OMS.
GENERATE REPORTS listing vehicles in your inventory with open campaigns as well as repair or
warranty claims status.
RETAIL DELIVERY REPORT (RDR) WARNING when attempting to complete a RDR or file a quick RDR
on a vehicle subject to a stop sale and there is no campaign-warranty claim payment. The warning is
passive, but the user ID and time stamp is recorded if a user elects to proceed with completing an RDR
for a vehicle with an open campaign and stop sale.
A user’s guide for these enhancements is included with this announcement to provide you with a better
understanding of how to use these features.

C HECKING V EHICLES IN R ETAILER I NVENTORY FOR O PEN
C AMPAIGNS
Access the Vehicle Inventory Screen:
1.

Hover over the Sales Menu.

2.

Click Vehicle Inventory. The Vehicle Inventory screen
displays.

Note: New or Used unsold vehicles with a Location
Status of DLR INV will display colored text if the vehicle
has a campaign in either OPEN, PERFORMED, or PAID
status.
Note: Use the Vehicle Type filter to select Used vehicles.

Definition of Color-Code
RED and BOLD: The vehicle has a campaign status of OPEN. These vehicles will have a hover text
over on the SERIAL NUMBER field, which will display a pop‐up box listing the PNC (Campaign ID)
for ALL Open Campaigns, Campaign Description, and TSB Number (if applicable).
BLACK and BOLD: This status indicates a repair order has been closed, a campaign claim has been
submitted on this vehicle, and the applicable campaign repairs have been completed. The campaign
details visible when you hover over the SERIAL NUMBER field will remain until INFINITI (NNA)
recognizes campaign completion with a warranty claims payment.
BLACK and NON‐BOLD (default): If a vehicle does not have a campaign or a claim has been paid by
NNA, the text will remain the same as it is was prior to this enhancement.
Note: Vehicles acquired via trade will also show campaign status when traded into your inventory or
when searching another retailer’s inventory.

Please contact: DBS Support Center at 1-855-233-8856 if you have any questions

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Using the Filter By and Hover Text
1.

At the Filter By field, select Open Campaign. A listing of vehicles with one or more open campaigns
display.

2. Hover your mouse over the Serial field to display the hover text listing the Campaign ID and Campaign
Description. If the vehicle has multiple campaigns, the hover text will display each campaign.

Please contact: DBS Support Center at 1-855-233-8856 if you have any questions

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Print or Export a Campaign Report for Your Inventory
1.

At the Vehicle Inventory screen, click the Report button. A list of reports displays.

2.

Click Campaign Report. The Campaign Report screen displays a listing vehicles that details the
Campaign and the status of the Campaign as described below:
Repair Status: Blank means a RO has not been opened on the vehicle yet. Unrepaired means a RO
has been opened for the campaign but has not been submitted or closed. Repaired means a RO for
the campaign has been closed and a warranty claim has been submitted.
Claim Status: Blank means the RO is still open (once it is closed, the RO is sent to Warranty Claims).
Unsubmitted means a warranty claim for the appropriate campaign has not been submitted to NNA
for payment. Submitted means a warranty claim for the appropriate campaign has been submitted
to NNA for payment but has not yet been paid. Suspended means a warranty claim has suspended
for one or more errors. Rejected means the claim has been denied for some reason (either by the
retailer or NNA). Paid means a warranty claim for the appropriate campaign has been submitted to
NNA for payment and has been paid by NNA.
Campaign Status: Open means a vehicle has an open campaign and a RO has not been closed for
the repair and a warranty claim has not been submitted. Performed means a vehicle has an open
campaign, and a RO has been closed for the repair and a warranty claim has been submitted, but
not paid by NNA. Paid means a vehicle has an open campaign, a RO has been closed for the repair,
a warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed
from the NNA open vehicle table.

3.

You have the option to Print the report or Export the report to Excel (shown below).

Please contact: DBS Support Center at 1-855-233-8856 if you have any questions

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Retail Delivery Report (RDR) Warnings
1.

From the Vehicle Inventory screen, click on the arrow and select RDR Vehicle.

2. RDR warning message appears if the vehicle being delivered has an open campaign and STOP SALE
applicable.

3. Selecting OK, will take the user to the RDR screen. The user can back out of the RDR screen by
selecting CANCEL or continue and select SUBMIT. If submit is selected, the user ID and time stamp
will be recorded.

Continued….

Please contact: DBS Support Center at 1-855-233-8856 if you have any questions

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Please contact: DBS Support Center at 1-855-233-8856 if you have any questions

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