NISSAN
BULLETIN
DBS Enhancement – Checking Vehicle Inventory for Open Campaigns
Reference: NPSB/15-460a
Date: February 26, 2018
Attention: Dealer Principal, Executive, General, Sales, & Service Managers

UPDATE February 26, 2018
Please discard earlier versions of this bulletin
The announcement from December 21, 2015 has been revised to include:
 New functionality for identifying stop sales and parts restrictions for vehicles in dealer
inventory
 RDR warning messages when vehicles affected by a stop sale are submitted for retail
delivery
Nissan is pleased to announce the availability of a new DBS enhancement to the Sales > Vehicle
Inventory screen. Sales or service personnel with access to this screen will now be able to easily
identify new or previously owned (Nissan and Infiniti only) vehicles requiring campaign remedy prior
to sale. Additionally, remedied vehicles will change to an interim “repaired” status while awaiting
warranty claims payment from Nissan, which signifies official recognition of campaign remedy
completion. This will make it easier for sales and service departments to communicate which
vehicles have received campaign repairs.
The ability to check for open campaigns through DBS vehicle sales inventory will yield several
benefits:
EASY IDENTIFICATION of vehicles with open campaigns helps ensure repairs are performed prior
to retail sale.
Any individuals with access to the Sales > Vehicle Inventory screen can identify
vehicles in inventory that require campaign repairs.
Vehicles requiring campaign repairs will be identified with BOLD RED text.
STOP SALES and Parts restrictions are identified with a “Y” (YES) or “N” (NO) on the
campaign report.
Parts restrictions labeled with “Y” require parts departments to submit SVC orders and
may not arrive from PDCs as quickly due to an extra level of approval being necessary.
VISUAL CUES for vehicles that have had campaign repairs performed by service, but not yet
recognized by Nissan with warranty claims payment.
Vehicles that have received campaign repairs will be identified with BOLD BLACK text
Vehicles with multiple campaigns must have all campaigns repairs completed before
status will change from bold red to bold black.
Repaired status is determined when a repair order is closed and a claim is submitted for
a campaign repair in DBS. Repair orders for campaign repairs should not be closed and
submitted until the repair is complete.
Once warranty claims are paid by Nissan, the campaign repair is officially recognized and
the vehicles text will return to the default text color (black non-bold).
VEHICLE TRADES will show campaign status when the vehicle is transferred to your inventory.

VEHICLE SEARCH will easily allow you to determine campaign status of vehicles at other
dealers before initiating a trade in OMS.
GENERATE REPORTS listing vehicles in your inventory with open campaigns as well as repair or
warranty claims status.
RETAIL DELIVERY REPORT (RDR) WARNING when attempting to complete a RDR or file a quick
RDR on a vehicle subject to a stop sale and there is no campaign-warranty claim payment.
The warning is passive, but the user ID and time stamp is recorded if a user elects to
proceed with completing an RDR for a vehicle with an open campaign and stop sale.
A user’s guide for these enhancements is included with this announcement to provide you with a
better understanding of how to use these features.

C HECKING V EHICLES IN D EALER I NVENTORY FOR O PEN C AMPAIGNS
Access the Vehicle Inventory Screen
1.

Hover over the Sales Menu.

2.

Click Vehicle Inventory. The Vehicle Inventory screen displays.

Note: New or Used unsold vehicles with a Location Status of
DLR INV will display colored text if the vehicle has a campaign
in either OPEN, PERFORMED, or PAID status.
Note: Use the Vehicle Type filter to select Used vehicles.
1.

Definition of Color-Code
RED and BOLD: The vehicle has a campaign status of OPEN. These vehicles will have a hover text over on the
SERIAL NUMBER field, which will display a pop‐up box listing the PNC (Campaign ID) for ALL Open Campaigns,
Campaign Description and TSB Number (if applicable).
BLACK and BOLD: This status indicates a repair order has been closed, a campaign claim has been submitted on this
vehicle, and the applicable campaign repairs have been completed. The campaign details visible when you hover
over the SERIAL NUMBER field will remain until Nissan recognizes campaign completion with a warranty claims
payment.
BLACK and NON‐BOLD (default): If a vehicle does not have a campaign or a claim has been paid by NNA, the text will
remain the same as it is was prior to this enhancement.
Note: Vehicles acquired via trade will also show campaign status when traded into your inventory or when searching
another dealer’s inventory.

Please contact: DBS Support Center at 1-855-699-0715 or [email protected] if you have any questions

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C HECKING V EHICLES IN D EALER I NVENTORY FOR O PEN C AMPAIGNS
Using the Filter By and Hover Text
1.

At the Filter By field, select Open Campaign. A listing of vehicles with one or more open campaigns display.

2.

Hover your mouse over the Serial field to display the hover text listing the Campaign ID and Campaign
Description. If the vehicle has multiple campaigns, the hover text will display each campaign.

Please contact: DBS Support Center at 1-855-699-0715 or [email protected] if you have any questions

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C HECKING V EHICLES IN D EALER I NVENTORY FOR O PEN C AMPAIGNS
Print or Export a Campaign Report for Your Inventory
1.

At the Vehicle Inventory screen, click the Report button. A list of reports displays.

2.

Click Campaign Report. The Campaign Report screen displays a listing vehicles that details the Campaign and
the status of the Campaign as described below:
Repair Status: Blank means a RO has not been opened on the vehicle yet. Unrepaired means a RO has been opened for
the campaign but has not been submitted or closed. Repaired means a RO for the campaign has been closed and a
warranty claim has been submitted.
Claim Status: Blank means the RO is still open (once it is closed, the RO is sent to Warranty Claims). Unsubmitted
means a warranty claim for the appropriate campaign has not been submitted to NNA for payment. Submitted
means a warranty claim for the appropriate campaign has been submitted to NNA for payment but has not yet
been paid. Suspended means a warranty claim has suspended for one or more errors. Rejected means the claim
has been denied for some reason (either by the dealer or NNA). Paid means a warranty claim for the appropriate
campaign has been submitted to NNA for payment and has been paid by NNA.
Campaign Status: Open means a vehicle has an open campaign and a RO has not been closed for the repair and
a warranty claim has not been submitted. Performed means a vehicle has an open campaign, and a RO has
been closed for the repair and a warranty claim has been submitted, but not paid by NNA. Paid means a vehicle
has an open campaign, a RO has been closed for the repair, a warranty claim has been submitted and paid by
NNA, but the vehicle has not yet been removed from the NNA open vehicle table.

3.

You have the option to Print the report or Export the report to Excel (shown below).

Please contact: DBS Support Center at 1-855-699-0715 or [email protected] if you have any questions

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C HECKING V EHICLES IN D EALER I NVENTORY FOR O PEN C AMPAIGNS
Retail Delivery Report Warnings
1.

From the Vehicle Inventory screen, click on the arrow and select RDR Vehicle.

2.

RDR warning message appears if the vehicle being delivered has an open campaign and STOP SALE applicable.

3.

Selecting OK, will take the user to the RDR screen. The user can back out of the RDR screen by selecting CANCEL or
continue and select SUBMIT. If submit is selected, the user ID and time stamp will be recorded.

Continued….
Please contact: DBS Support Center at 1-855-699-0715 or [email protected] if you have any questions

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C HECKING V EHICLES IN D EALER I NVENTORY FOR O PEN C AMPAIGNS

Please contact: DBS Support Center at 1-855-699-0715 or [email protected] if you have any questions

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