MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: April 29, 2016

BACKORDERS
Due to report modifications, backorder information is not available.

CONSTRAINED PARTS
Listed below is the weekly list of top constrained parts. Please use the backorder recovery date as your ETA.
CONSTRAINED PARTS
QTY RCVD
PART NUMBER
PART DESCRIPTION
4/1-4/26
BACKORDER RECOVERY
A 212 680 12 93
TS MOULDING
26
OCTOBER 2016
A 220 330 01 85
RS COLLAR
3
OCTOBER 2016
A 463 890 54 08
COVERING
4
OCTOBER 2016
A 274 090 17 29 28
INTAKE LINE
6
MAY 2016
A 156 141 08 01
INTAKE MANIFOLD
9
OCTOBER 2016
A 273 010 01 27
OIL PAN
28
OCTOBER 2016
A 901 880 02 85
RADIATOR GRILLE
28
OCTOBER 2016
B6 6 03 1466
TWIN-SPOKE WHEEL STYLE IV
2
OCTOBER 2016
Special Procurement cases for additional CVP slot allocations for repairs involving constrained parts are still
eligible for submission. Parts eligible for additional CVP slot allocation are denoted with an asterisk. Please
remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement case for
additional CVP slot allocations.
Please refer to the Weekly Top Constrained Parts NCA dated May 2, 2016 for additional information.

PROGRAMS AND PRODUCT UPDATES
Required Special Tool Release, 166 Chassis
The release and automatic delivery of the Required Special Tools is in progress.
Please refer to the Required Special Tool Release, 166 Chassis NCA dated April 29, 2016 for additional information.

1 | Weekly Parts Update, April 29, 2016

PROGRAMS AND PRODUCT UPDATES (continued)
CAC New Business Hours
In an effort to continue improving their level of service, the Customer Care department within the CAC will alter their
business hours to best support customers. Effective April 18, the Customer Care department business hours are
9:00 am – 9:00 pm EST, Monday – Friday. The Roadside Assistance department is not impacted and will remain open
24 hours/7 days a week.
Please refer to the New Business Hours – Effective 4/18/16 NCA dated April 22, 2016 for additional information.

CollisionLink Coaching Program
 The QEC is in the process of scheduling dealer visits for dealers enrolled in the coaching program.
 Transactions for both the training fees and the 10% cashback payments will appear on the May 1st Miscellaneous

billing sheet. The first installments will be debited from the dealer accounts while 10% cashback on all converted
parts since April 1st will be credited to dealer accounts.

CollisionLink / Parts Trader Integration
OE Connection (OEC) is currently in the process of rolling out integration between Parts Trader and the CollisionLink
platform. This will enable a dealer who subscribes to both tools to receive and process bids submitted via the Parts
Trader portal in CollisionLink. A subscriber will be able to take full advantage of any Parts Marketing Allowance (PMA)
funds in the process.
OEC will be contacting all CollisionLink dealers between now and May 11th via email to invite them to activate the
integration and participate in a launch webinar. The webinar will cover the work flow process and other support
resources.
Please refer to the CollisionLink/Parts Trader Integration NCA dated April 29, 2016 for additional information.

TouchPoint AMP Templates
Wholesale TouchPoint AMP templates/campaigns are now available for RepairLink and Remanufactured Wholesale
Parts.
Please refer to the New! TouchPoint AMP Templates (RepairLink and Remanufactured Wholesale Parts) NCA dated April
29, 2016 for additional information.

National Accounts



2016 M-B Points Plus® Challenge has launched; promotion period is May 1 – June 30, 2016.
Due to favorable market conditions, a lower cost price for several bulk products was achieved and will be
effective May 1st.

Please refer to the respective National Accounts NCAs for additional information.
2 | Weekly Parts Update, April 29, 2016

TIP OF THE WEEK: TRP Required Documentation
Theft-Relevant Parts (TRPs) are parts that may be required to steal a vehicle and/or to give a vehicle a new identity. It is
the dealer’s responsibility to verify the required documentation before accepting any order for, or delivering, a TRP. This
precaution is necessary to safeguard our customers’ valuable properties and minimize your liability exposure. Failure to
adhere to these requirements can expose you, your employees and your dealership to criminal or civil liability in cases of
theft or fraud. For these reasons, it is absolutely essential that all personnel adhere to the following documentation
process.
A. TRP Documentation for the Vehicle Owner
When an order for a TRP is placed by the vehicle owner, the following documents must be presented:



The original of the vehicle registration, title or any ownership document, which would be accepted by a Dept. of
Motor Vehicles to issue a title.
The original of the vehicle owner’s government issued driver/operator license or passport. (For verification
purposes only; do not photo copy or retain documents.)

B. TRP documentation for the Authorized Representative of the Vehicle Owner
When an order for a TRP is placed by an authorized representative of the vehicle owner, the following documents
must be presented:





The original of the vehicle registration, title or any ownership document, which would be accepted by a state
motor vehicle agency to issue a title.
The original of the authorized representative’s government issued driver/operator license with photo or passport.
An original document authorizing the representative to act on behalf of the vehicle owner.
Original or photocopy of the vehicle owner’s government issued driver/operator license with photo or passport.
(For verification purposes only; do not photo copy or retain document.)

An authorized representative may be:
1.
2.
3.
4.
5.

A private citizen or family member acting on behalf of the owner
Independent workshop acting on behalf of their customer
An employee acting on behalf of their employer
A government official acting on behalf of their agency or department
An association member acting on behalf of their association.

An authorization letter must come from someone authorized by the company, agency or association to act on its
behalf, and include a copy of their personal identification.
3 | Weekly Parts Update, April 29, 2016

TIP OF THE WEEK: TRP Required Documentation (continued)
Theft-Relevant Parts Documentation and Record Keeping
C. TRP Documentation for Dealership Employees
When an order for a TRP is placed by a dealership employee for the purpose of repairing a dealer owned vehicle
presented for service, or completing the key set for unsold vehicles (new or used), the following documentation must
be presented:
 A valid Repair Order authorized by the vehicle General Manager or Sales Manager, with the TRP clearly noted.
 A legibly completed TRP form signed by the requesting employee and delivering employee.
 Personnel identification of dealer employee does not need to be presented.
D. TRP Documentation for Independent Service Provider (ISP) Participating in the Secure Data Release Model
(SDRM) Registry
Theft-relevant parts as a matter of policy should only be installed at authorized Mercedes-Benz or Freightliner
workshops, certain exceptions apply (see Section 3C of the TRP policy dated March 6. 2015). When an order for a
TRP is placed by an Independent Service Provider (ISP), the following documentation must be presented:






Email authorization document that is received after the request is submitted through www.startekinfo.com
VSP Registry Positive ID Authorization Form D-1 (acts as an authorization letter)
Copy of the vehicle registration, title or any ownership document, which would be accepted by a Dept. of Motor
Vehicles to issue a title
Original or photocopy of the ISP government issued driver/operator license with photo or passport. (For
verification purposes only; do not photo copy or retain document.)
A valid repair order with the TRP repair clearly noted.

For more information on the SDRM registry and how to become a Vehicle Security Professional (VSP), please visit
www.nastf.org  Locksmith/Vehicle Security Information.
Please refer to the TRP Policy dated March 6, 2015 for additional requirements; policy can be found on the
PAC website, Programs & Policy  TRP.

4 | Weekly Parts Update, April 29, 2016