MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: April 8, 2016

RECALL CAMPAIGN
Recall Campaign
2016020006
Model 205 (C-Class), MY 2016
Fixed Glass Panel – Panoramic Sunroof

Information
 53 affected vehicles flagged in VMI
 Replacement roofs are now available; conversion rate is
16%.
 Owner notifications will be mailed April 12, 2016.
 Customer may continue to drive their vehicles until the
recall is completed.

Please refer to the Recall Campaign 2016020006 – Fixed Glass Panel – Panoramic Sunroof, Model 205 (C-Class),
MY2016 NCA dated April 6, 2016 for additional information.

RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your
facing PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as
your authorization to return these parts. This special return will not affect your return allowance and will not be
accepted after the specified date. Substitution link were entered into Paragon. Please place orders to replenish
your inventory, as needed.
RETURNS
Part
Coolant Pump
TS Disk Brake Pad

Part Number
to be Returned
A 000 500 18 00

New Part Number
A 000 500 31 00

A4474200120

A447420012028

BACKORDERS
Due to report modifications, backorder information is not available this week.

1 | Weekly Parts Update, April 8, 2016

Return Deadline
April 29, 2016

CONSTRAINED PARTS
Listed below is the weekly list of top constrained parts. Please use the backorder recovery date as your ETA.
CONSTRAINED PARTS
QTY RCVD
PART NUMBER
PART DESCRIPTION
3/29-4/5
BACKORDER RECOVERY
A 212 680 12 93
TS MOULDING
181
SEPTEMBER 2016
A 272 140 24 01
INTAKE MANIFOLD
255
MAY 2016
A 463 890 54 08
COVERING
22
SEPTEMBER 2016
A 107 470 08 93
VALVE,FUEL SYSTEM FLOW
61
SEPTEMBER 2016
A 204 720 20 79
RAIL
109
APRIL 2016
A 221 870 59 95 80
Exch. Comand Head Unit 7012 for W221
16
SEPTEMBER 2016
Special Procurement cases for additional CVP slot allocations for repairs involving constrained parts are still eligible
for submission. Parts eligible for additional CVP slot allocation are denoted with an asterisk. Please remember to
“CVP Allocation Request” in the comment field when submitting a Special Procurement case for additional CVP slot
allocations.
Please refer to the Weekly Top Constrained Parts NCA dated April 11, 2016 for additional information.

PROGRAMS AND PRODUCT UPDATES
Backorder Escalation Process
Special Procurement will now publish an expected backorder recovery date in the “Exception Report” in Paragon for Top
Constrained Parts. Please use this expected backorder recovery date as your ETA. This information will be displayed in the
“Special Procurement Text” field in the Exception Report and updated weekly. In order to maximize the effectiveness of
our escalation process, these top constrained parts will be excluded from the current Special Procurement escalation
process, effective April 18th. The information regarding Top Constrained Parts will also continue to be communicated via
the NCU titled “Weekly Top Constrained Parts.”
Please refer to the New SP Guidelines NCA dated April 8, 2016 for additional information.

2 | Weekly Parts Update, April 8, 2016

Warranty Webinar: MBUSA and smart
The topic of this month’s webinar is “Fireside Chat” (Open Q&A Session)
April 20
April 21

Central and Northeast Region; 11:30 am – 12:30 pm EST
Southern and Western Region; 1:30 – 2:30 pm EST

Connectivity:

PC/Visual: https://mbusawarranty.adobeconnect.com/april2016/
Phone: (888) 394-8197; Participant Code: 460 843 3934

Please refer to the Warranty Webinar – April 2016 NCA dated April 8, 2016 for additional information.

MBUSA Tire Program
April Price Update
The new price drop from Pirelli is now effective in our
systems. Please update your systems accordingly.

Part Number BQ8401859
DNET $501; Wholesale $566.10; MSRP $631.00

April Rebate Claim Submission

The April Instant Tire Rebate was recently launched. All claims
must be submitted by May 9, 2016 online via
www.mbusatire.com.
A web banner is available for dealer personalization on the
same website – go to the 2nd image in the carousel and click
“Learn More”. The pop-up will provide you with all of the
available documents.

Please refer to the respective MBUSA Tire Program NCA for additional information.

Accessories
Accessories Newsletter

A comprehensive overview of recent and future Accessory updates, the
newsletter is available in ODUS (Marketing and Communications 
Accessories Newsletter).

TouchPoint AMP Accessories
Triggers

New automatic TouchPoint AMP Accessories Automated Trigger templates for
multiple models are available for email and direct mail. This activity targets
recent M-B vehicle purchasers.
Triggers are now model specific and once a dealer enrolls, communications
will be automatically sent to customers 30 days after purchase.

Please refer to the respective Accessories NCAs for additional information.

3 | Weekly Parts Update, April 8, 2016

TRAINING
Dealer Training Policies

Please review the dealer training policies for all dealership
employees who are attending training courses or programs.
Visit learn.mbusa.com for more details.

2017 smart fortwo coupe and cabrio Virtual
Instructor Led Training

Course Code: X0017F-US.SSB
Recommended Job Codes: 203, 204, 206, 214, 281, 291,
314, 924

April 12: 10 am and 2 pm EST
MY17 Facelifts and S-Cabriolet Introduction Virtual
Instructor Led Training

Course Code: X0018F-US.SSB
Recommended Job Codes: 203, 204, 206, 211, 212, 214,
220, 225, 226, 230, 236, 281, 291, 314

April 14: 10 am and 2 pm EST
April 15: 10 am and 2 pm EST
Please refer to the respective Mercedes-Benz Academy NCAs for additional information.

4 | Weekly Parts Update, April 8, 2016