MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
RE: Service Campaign 2016030008
Model 117, Model Year 2014
Replace Automatic Transmission

TO:

FROM: Thomas Brunner, Department Manager,
Vehicle Compliance and Analysis, Engineering
Services
DATE:

July 29, 2016

IMPORTANT SERVICE CAMPAIGN LAUNCH INFORMATION
This Service Campaign is being launched today and the 46 affected vehicles are flagged in VMI.

Parts: Parts may be ordered as required. Replacement rate is 100%.

Owner Notification: As this is a voluntary customer care initiative, no customer letter will be mailed.

What’s the Issue:
Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the automatic transmission
does not correspond to production specifications, and as a result, transmission noises may be observed in 6th gear.
An authorized Mercedes-Benz dealer will replace the automatic transmission on the affected vehicles.
A copy of the campaign bulletin is attached, and may also be found on Star TekInfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so
that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific
vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this program.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372).

Campaign No. 2016030008, July 2016

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 117, Model Year 2014
Replace Automatic Transmission

Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the automatic
transmission does not correspond to production specifications, and as a result, transmission noises may
be observed in 6th gear. An authorized Mercedes-Benz dealer will replace the automatic transmission on
the affected vehicles.

Prior to performing this Service Campaign:


Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.



Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 46 vehicles are affected.

Order No. P-SC-2016030008
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Procedure
1.

Replace automatic transmission, refer to WIS:

AR27.10-P-0502NKB

Note (regarding referenced WIS documents):
Do not replace A/C desiccant when disconnecting A/C lines. Be sure to plug all open A/C lines, refer to
WIS:
2.

AH80.30-P-0005-01A.

Perform initial startup of transmission:
Quick test view
Adaptations

DKG

Electronic transmission control for dual-clutch transmission (Y3/14n4)

Control unit programming.

Note:


Use DAS/Xentry 07-08/16 with all associated patches or higher.



Follow the steps exactly as described in DAS/Xentry.



Connect battery charger (battery voltage



Ensure all electrical consumers are switched-off.



In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the

>12.5V).

“pre-call” check list before contacting UHD


Refer to Star Diagnosis System (SDS) Best Practices Guide.

3. Follow on-screen instructions.

P-SC-2016030008

3

Special Tools

221 589 01 98 00

210 589 03 43 00

602 589 00 33 00

Assembly tool

Extraction and insertion tool

Impact extractor

246 589 00 33 00

285 589 00 21 00

210 589 00 91 00

Puller

Cooler vacuum filling device

Test cap

163 589 03 43 00

246 589 00 62 00

711 589 00 59 00

Press

Support fixture

Lifting device

129 589 00 91 00

246 589 01 33 00

124 589 24 21 00

Record plug

Extraction tool

Pressure pump

P-SC-2016030008

4

Equipment

9-MG1BL
Rotary blitz *

* Available through our equipment provider SPX.

Note: Please check referenced WIS documents for additional special tools.

Note (regarding WIS documents referenced in this Procedure):
Replacement of parts not listed in the parts table of this Procedure are not claimable under
this campaign. If replacement of additional part(s) is necessary, check coverage prior to
submitting under warranty.
Primary Parts Information
Qty.
Part Name

Part Number

Estimated Replacement
Rate
1
Dual-clutch transmission complete* A 246 370 15 03 85 100%
3
O-ring (A/C condenser line)
A 020 997 76 45
1
O-ring (Comp. line to exp. valve line) A 019 997 85 45
2
Motor mount bolt
N000000 007820
1
Fuel line clamp
A 006 997 18 90
2
Bolt, axle shaft
A 002 990 13 03
1
Retaining clip, right (axle shaft)
A 203 994 20 35
1
Retaining clip, left (axle shaft)
A 003 994 51 40
1
Exhaust clamp
A 000 995 34 33
2
Nut, ball joint
A 005 990 50 50
* When the dual clutch transmission is being replaced, the current part number of the dual clutch
transmission should be found in VeDoc under the Major Assemblies tab and ordered.

P-SC-2016030008

5

Note:


Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are
approved for use to repair the vehicle. Repairs performed using any other part(s) will not
have been performed in accordance with the campaign. Accordingly, warranty claims
submitted with reference to an improper part number(s) will be denied.



The following allowable labor operation should be used when submitting a warranty claim
for this repair:

Warranty Information
Operation: Replace automatic transmission (02-9402).
Damage Code
27 907 01 7

Operation Number
02-9402

Note
Operation Number labor times are subject to change.

P-SC-2016030008

Labor Time (hrs.)
9.4