MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: July 29, 2016

TAKATA RECALL UPDATE
Recall Campaign – Dealer Talking Points Certain MY08-MY11 Models with Takata Passenger Side Airbags
and PSPI-2 inflators
Daimler AG (DAG) is not aware of any field incidents with the subject Takata PSPI-2 inflators. However, based on the
information above and out of an abundance of caution, DAG will conduct a voluntary recall of the vehicles equipped
with the subject Takata PSPI-2 inflators in Zones A, B, and C as identified by Takata in the Defect Information Report.
Vehicles Affected:
 The recall involves passenger-side airbags in MY2008-2011 C-Class, MY2010-2011 GLK-class and E-Class Coupe
vehicles, and MY2011 SLS AMG, and E-Class Cabriolet vehicles originally sold, or ever registered, in Alabama,
California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa,
Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or “Zone A.”
 Additionally, unless included in "Zone A" above, MBUSA is recalling certain MY2008 C-Class vehicles originally
sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky,
Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania,
Tennessee, Virginia, and West Virginia, or "Zone B."
 Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall.
Affected vehicles are equipped with certain air bag inflators assembled as part of the passenger-side air bag modules,
and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the
front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to
absolute humidity and temperature cycling.
How many Vehicles are affected in the 3 Zones?
A total of 259,141 vehicles are affected in Zones A, B, and C.
Interim Letters:
Beginning July 25, 2016, interim customer letters will be mailed to owners of affected vehicles as required
under Federal Regulations when the parts to remedy a recall are not available. Due to the volume of letters to
be sent, the mailing will occur in stages over the next three weeks. The intent of this letter is to inform the current
owners of the pending recall and that parts are not yet available. A second letter will be mailed to owners once parts
become available.
The full Takata Recall Dealer Resource Package is posted on NetStar and the PAC website (News tab) for your full
review.
1 | Weekly Parts Update, July 29, 2016

SERVICE CAMPAIGNS
Service Campaign
2016030008
Model 117, Model Year 2014
Replace Automatic Transmission
2016070002
Models 166, 205; Model Years 2016
Replace Collision Prevention Assist (CPA)
Sensor
2016070004
Model 253, Model Years 2016
Check Rear Window Seal, Rework if
necessary

Information
46 affected vehicles are flagged in VMI
Parts may be ordered as required; replacement
rate is 100%
No customer letter will be mailed.
36 affected vehicles are flagged in VMI
Parts may be ordered as required; replacement
rate is 100%
No customer letter will be mailed.
769 affected vehicles flagged in VMI
Parts may be ordered as required; replacement
rate is 32%
No customer letter will be mailed.

Please refer to the respective Service Campaign NCAs dated July 29, 2016 for additional information.

RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your
facing PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted
after the specified date. Substitution link were entered into Paragon. Please place orders to replenish your inventory,
as needed.
RETURNS
Part

Part Number
to be Returned

New Part Number

Coolant Hose

A2225010493

A2225010493 28

Model Plate

A1178174100
A0009052307 28
A0009052407 28
A2054603816 28
A2134600516 28
A231460516 28

August 5, 2016

Steering Column

A1178173800
A0009052307
A0009052407
A2054603816
A2134600516
A2314601516

Voltage Converter

A2059052809

A2059053414

August 8, 2016

Wiper System

A2058200740

A205820074028

August 11, 2016

Sliding Roof Mechanics

A2057800175

A205780017528

August 12, 2016

Radar Sensor

2 | Weekly Parts Update, July 29, 2016

Return Deadline

August 5, 2016

RETURNS
Part
Wiper System
Leather Preserve and Light
Control Element
Sliding Roof Mechanics

Part Number
to be Returned

New Part Number

A205820074064
A 001 986 59 71 09
A 099 820 01 83
A 099 820 02 83

A205820074027
A 00198659718
A 099 820 01 83 28
A 099 820 02 83 28

A 205 780 02 75

A 205 780 02 75 28

Return Deadline

August 18, 2016
August 19. 2016

CONSTRAINED PARTS
Listed below is the weekly list of top constrained parts. Please use the backorder recovery date as your ETA. Also,
the below listed parts are not be eligible for special procurement case submission.
CONSTRAINED PARTS
PART NUMBER
A 000 982 93 08
A 129 826 03 43
A 212 680 12 93
A 212 680 26 93
A 273 140 07 01
A 463 890 54 08
A 906 410 79 16 80

PART DESCRIPTION
AUXILIARY BATTERY
BLINKER LAMP
TS MOULDING
ORNAMENTAL TRIM
INTAKE MANIFOLD
COVERING
REMAN PROPELLER SHAFT COMPL

QTY RCVD
7/19-7/26
1,344
39
57
101
82
17
2

BACKORDER RECOVERY
JULY 2016
AUGUST 2016
JANUARY 2017
JULY 2016
JULY 2016
NOVEMBER 2016
AUGUST 2016

SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement
case for additional CVP slot allocations.
Please refer to the Weekly Top Constrained Parts NCA dated August 1, 2016 for additional information.

3 | Weekly Parts Update, July 29, 2016

PAC CALL VOLUME REPORTING
For the week of July 18th, the PAC received 2,064 phone calls (Passenger Cars –1,976; Sprinter – 88).

*The above chart does not include emails or faxes.

4 | Weekly Parts Update, July 29, 2016

PROGRAMS AND PRODUCT UPDATES
Paragon Hardware Migration
The Paragon system will be migrated to a new hardware as follows:
1. Paragon will be shut down on Friday, August 5th at 8:00 PM EST and will be available for business on Monday,
August 8th at 6:00 AM EST.
2. For NetStar 5 dealers: System administrators must assign Paragon access in the new NetStar 5 portals before
the migration or dealer users will not be able to access Paragon on Monday, August 8th.
3. Please submit ALL orders in Paragon before your time zone cut-off time on Friday, August 5th (chart below).
4. For StockPro dealers: Please approve orders at least one hour prior to SAP shut down.
Dealer Time Zone
Pacific
Mountain
Central
Eastern

SAP Down Time on August 5th
5:00 PM
6:00 PM
7:00 PM
8:00 PM

StockPro Order Approval
4:00 PM
5:00 PM
6:00 PM
7:00 PM

Please refer to the SAP – Paragon Shut Down 8/5/16 NCA for additional information.

Warranty Training Manuals
The Warranty Manual contains a wealth of warranty reference and training materials and will be updated as new
content is created. This and all other training materials can be found at:
NetStar  Service  Commercial Vans Warranty Manual  References
Please refer to the Warranty Training Manuals NCA dated July 29, 2016 for additional information.

Literature:


Due to system issues with Paragon 2.0, literature orders cannot be entered for most of the literature part
numbers. The PAC will manually enter your orders until the system is fixed.



In addition to the search function in Paragon, please use StarTekInfo and smartTekInfo to assist with your
identification of literature part numbers.



Requests for credit and notification of short shipments must be communicated directly to R.R. Donnelley at
[email protected].

5 | Weekly Parts Update, July 29, 2016

PROGRAMS AND PRODUCT UPDATES (continued)
StockPro
All inquiries regarding the StockPro program should be emailed to [email protected]

Approved Paint Vendors
The following vendors are MBUSA approved suppliers of refinishing products - AkzoNobel, Glasurit and R-M, Spies
Hecker, Standox and Global (PPG). MBUSA requires that only approved paint refinishing products and procedures be
used on any warranty repair work. Documentation must be submitted.
Please refer to the MBUSA Approved Paint Vendors NCA dated July 29, 2016 for additional information.

Accessories
Navigation Map Update NYU USB
Sticks (NTG5 star 2 v7.0)

MY15 vehicles are eligible for up to 6 map updates free of charge (max
2 per year) as part of the Multi-Year update program (option code 502)
for the first 3 years of ownership.
Please do not use the EPC information or any other system related
information for your research and order intention as the information is
not a valid source. BQ part numbers are being sold with our partner
HERE.
No returns will be accepted for end-of-life USBs.

20” Matte Wheel for the S-Class –
Matte Himalaya Grey

Part Numbers:
A21740100007X68 – 10-spoke wheel (FA/RA), 8.5J x 20 ET 36
A21740101007X68 – 10-spoke wheel (RA), 9.5J x 20 ET 43.5

Ryder Cup Merchandise

Limited edition branded Ryder Cup 2016 merchandise is now available
for purchase the week of August 1.

GlassPro
M-B GlassPro Marketing is now available. Direct mail and email campaigns will be available shortly in TouchPoint
AMP.
Please refer to the MBUSA GlassPro NCA dated July 29, 2016 for additional information.

6 | Weekly Parts Update, July 29, 2016

Tip of the Week: StarTekInfo for ISPs
Please be reminded that the TRP website in StarTekInfo is valid for Mercedes-Benz vehicles only. Sprinter, smart and
Dodge branded vehicles are not included on this site.

7 | Weekly Parts Update, July 29, 2016