Date:

June 18, 2014

Order No.:

S-B-00.01/106
00

Group:

SUBJECT:

MY-All, Models All
Introduction of WIS Service Media

WIS Service Media is the multimedia on-line knowledge archive for workshop information and can
only be started from within WIS.
•

Videos (with subtitles) and animations provide assistance for diagnosis, repair,
maintenance and service.

•

Introduction into Service manuals and system/function descriptions are available in
electronic form on WIS Service Media in addition to the dispatch brochures.

WIS Service Media has replaced SDmedia from WIS/ASRA and is available to all users with a
WIS/ASRA server installation and an Internet connection. For local WIS/ASRA installations (WIS
standalones) the requirements for access to WIS Service Media are not given. For access to the
WIS Service Media through Star Diagnosis and XENTRY Kit, on-line access is also required
through a WIS/ASRA server installation, and the diagnosis software update 03-04/2014 and later.
Important information on SDmedia on Star Diagnosis Systems
•

With Star Diagnosis software release 05/2014, SD Media was deleted from all Star
Diagnosis installations.

Launching WIS Service Media
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WIS Service Media can only be started from within WIS and you can use the second
English link in WIS document: SN00.01-Z-0012A.
Typing the link in a browser address bar will result in an error message.
There is a time limit for calling up WIS Service Media and once expired, you will have to
restart by reusing the same link above.
You cannot save as a favorite since it has a time limit. If you try to reenter from your
favorites, you will also get an error message.

Bookmark Method in WIS
You can bookmark the document carrying the link using the method illustrated below.
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP S424HH001, Control of Records.

© 2014 Mercedes-Benz USA, LLC.
Mercedes-Benz Canada, Inc.
Dealer Workshop Services
www.MBUSA.com
www.startekinfo.com

All rights reserved. Reproduction or translation in whole
or in part is not permitted without authorization from the
publisher. Printed in U.S.A.
1-800-FOR-MERCedes

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Click the Bookmarks button after finding the document.
Click the Bookmark displayed document button on the next screen that opens.
Enter any keywords and notes as desired.
Click Save.
You have bookmarked the selection.

Navigation Options
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Via “Model Series” – defined by cateogries, sales designations, or model series.

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Via “Symptoms/Topics” – using a keyword such as noise, engine, maintenance
booklet, etc.

Introduction into Service Manuals in the WIS Service Media
The Introduction into Service Manuals are also available along with the previously
mentioned navigation options, in their own tab categorized by model series.
Full text search in WIS Service Media
WIS Service Media also provides a full text search option for searching through all the
contents using keywords.

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S-B-00.01/106

Technical Requirements of the Version Available as of this Bulletin
Operating System

PDF files:

•

Microsoft Windows XP SP1 and
higher (32/64 bit)

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Microsoft Windows 7/8 (standard
installation) (32/64 bit)

•

Adobe Reader V8 and higher

Animations and Flash files:
•

Adobe Flash Player V7 and higher

Audio:

Internet Browser:
•

•

Microsoft Internet Explorer V8 and
higher
In Versions 8 and 9: 32 bit

Plug-ins for Media Display - Video

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Audio environment for MP3 files

•

Recommended: Windows Media
Player V9 and higher

Internet Connection:

•

Windows Media Player V9 and
higher

The WIS user's terminal must have an
adequate Internet connection.

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with audio codec 9.2 and higher

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with audio codec 9.0 and higher

In order to play the sound in videos or
animations, an external speaker or
headphones must be connected if you do not
have built-in loudspeakers.

S-B-00.01/106

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