TIS Service Bulletin

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SI B84 06 18
Communication Systems

March 2018
Technical Service

CONNECTEDDRIVE-REMOTE SERVICES DO NOT FUNCTION
MODEL
F15 (X5)

F16 (X6)

F22 (2 Series Coupe)

F23 (2 Series
Convertible)

F25 (X3)

F26 (X4)

F30 (3 Series Sedan)

F31 (3 Series Sport
Wagon)

F33 (4 Series
Convertible)

F34 (3 Series Gran
Turismo)

F36 (4 Series Gran
Coupe)

F48 (X1 sDrive 28i or
xDrive 28i)

G01 (X3)

G12 (7 Series)

G30 (5 Series Sedan)

G32 (6 Series Gran
Turismo)

I01 (i3 & i3 REx)

SITUATION
Remote Services (such as locking and unlocking the car, vehicle location by honking the horn, flashing the
lights or on the map in the BMW Connected App) do not function after vehicle has been sitting for extended
amount of time (In excess of 20 hours).
After vehicle is restarted, the Remote Services function again.

CAUSE
Software error in the Telematics Control Unit. The Telematics Control Unit (TCB) is logged out of 3G networks
by the network provider after approximately 20 hours or more of sitting.

Note: Network providers do not log out the TCB in 4G networks.

CORRECTION
Reprogram vehicle.

PROCEDURE
For conditions that are similar to the situation described:
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Program the vehicle using ISTA 4.10.1x or higher.

Models

Target integration level:

All affected

18-03-510 or higher

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Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts replacement will not provide a solution to this situation.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Defect Code:

8411021100

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)

Refer to KSD2

Connect an approved battery charger/power
supply (indicated in KSD2 as “Charging battery”)

Refer to KSD2

Programming/encoding control unit(s)

Labor Operation:

Labor Allowance:

Description:

61 25 910

Refer to KSD2

Recharging high-voltage battery unit (to high
voltage charging socket)

Or:
00 00 556
And:
61 21 528
And:
61 00 730
And, additionally for the:
e-Vehicles

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Vehicle Programming and Encoding
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do

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not have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable KSD2/AIR labor operations.
Please explain this additional work (The why and what) on the repair order in the claim comments
section.
B. For control module failures that occurred “prior” to performing this programming procedure:
• When “covered” under an applicable limited warranty, claim this control module-related repair work
using the applicable defect code and labor operations (including diagnosis) in KSD2/AIR.
[ Copyright ©2018 BMW of North America, Inc. ]

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