MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: May 6, 2016

RECALL CAMPAIGN
Campaign Number
2015020003
Model 205 (C-Class Sedan), Model 2015
Retrofit Headlamp Adjustment Screw Caps

2016040005
Model 172 (SLK-Class), Model Year 2016
Correct Pin Assignment at Driver-side SAM Control
Module and SCN Code Rear SAM Control Module

Information
 867 affected vehicles flagged in VMI.
 Dealers should order parts as required. Repair time is
approximately 10 minutes.
 Owner notifications will be mailed on May 13th.
 Customers may continue to drive vehicles until the recall
is completed.
 223 affected vehicles flagged in VMI.
 Dealers may order parts as required; replacement rate is
100%.
 Owner notifications will be mailed on May 9, 2016.
 Customers may continue to drive vehicles until the recall
is completed.

Please refer to the above referenced Recall Campaign NCAs for additional information.

RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to
your facing PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the
NCA as your authorization to return these parts. This special return will not affect your return allowance and
will not be accepted after the specified date. Substitution link were entered into Paragon. Please place
orders to replenish your inventory, as needed.
RETURNS
Part
Guide Pulley

1 | Weekly Parts Update, May 6, 2016

Part Number
to be Returned
A2722021019

New Part Number
A2722020000

Return Deadline
May 26, 2016

BACKORDERS
Supply Chain Management has implemented reporting enhancements that will provide better ETA information in
Paragon. As detailed in the April 8th NCA, backorder recovery dates for Top Constrained parts are now posted on the
Dealer Exception Report tab in Paragon; the recovery date should be used as your ETA.
As a result of these modifications, the weekly backorder listing will no longer be published.

CONSTRAINED PARTS
Listed below is the weekly list of top constrained parts. Please use the backorder recovery date as your ETA. Also,
the below listed parts are not be eligible for special procurement case submission.
CONSTRAINED PARTS
PART NUMBER
A 212 680 12 93
A 220 330 01 85
A 463 890 54 08
A 274 090 17 29 28
A 156 141 08 01
A 273 010 01 27
A 901 880 02 85
B6 6 03 1466

PART DESCRIPTION
TS MOULDING
RS COLLAR
COVERING
INTAKE LINE
INTAKE MANIFOLD
OIL PAN
RADIATOR GRILLE
TWIN-SPOKE WHEEL STYLE IV

QTY RCVD
4/26-5/3
43
409
39
10
12
7
4
6

BACKORDER RECOVERY
OCTOBER 2016
OCTOBER 2016
OCTOBER 2016
MAY 2016
OCTOBER 2016
OCTOBER 2016
OCTOBER 2016
OCTOBER 2016

Special Procurement cases for additional CVP slot allocations for repairs involving constrained parts are still
eligible for submission. Parts eligible for additional CVP slot allocation are denoted with an asterisk. Please
remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement case for
additional CVP slot allocations.
Please refer to the Weekly Top Constrained Parts NCA dated May 9, 2016 for additional information.

2 | Weekly Parts Update, May 6, 2016

PROGRAMS AND PRODUCT UPDATES
PGW Damaged Glass Return Process
Effective May1, 2016, customer must notify their local PGW branch within 24 hours of delivery to claim that a part
was damaged on delivery. PGW will pick up the part and review it to determine if credit will be issued. This new
process allows PGW to expedite a credit and implement actions to eliminate future occurrences.
Please note this new process as PGW will no longer accept any product that is damaged, primed or otherwise
unsaleable after 24 hours from delivery. Pictures of the defect are now required to be attached to the return in order
to receive credit.
Please visit the PAC website for additional information: Programs & Policy  National Accounts Program  PGW 
PGW Damaged Glass Return Process (May 1, 2016).

Warranty Webinar, May 18 and 19 (PC/smart)
Topic

Date/Time






May 18:
Central and Northwest Regions:
11:30 am – 12:30 pm EST

April Survey Results
Tips for Complex Repairs
Mbrace – Product Awareness and Best Practices
WIS/ASRA – Open Q&A

May 19:
Southern and Western Regions:
1:30 – 2:30 pm EST
Connectivity: https://mbusawarranty.adobeconnect.com/may2016/
Audio:
(888) 394-8197; Passcode: 460 843 3934
Please refer to the Warranty Webinar – May 2016 NCA dated May 6, 2016 for additional information.

National Accounts Updates





Updated insert cards with QR code and Vanity URL will be sent free of charge to each dealer that ordered the
Genuine Parts display. The 5 new insert cards are meant to replace the inserts currently in the middle portion of
the display.
CGI Genuine Parts “This is Why” videos – The Genuine Parts website will now display our five computer generated
(CGI) Genuine Parts videos for oil filters, engine oil filters, cabin air filters, brake pads and wiper blades.
Genuine Parts website – the new vanity code on the inserts will bring customers to our recently updated website,
www.mbusa.com/GenuineParts.
A limited supply of displays are available to order - Part Number BQ9 99 0018, DNET $750

Please refer to the Updated Genuine Parts Display Inserts Cards NCA dated May 6, 2016 for additional information.
3 | Weekly Parts Update, May 6, 2016

PROGRAMS AND PRODUCT UPDATES (continued)
Accessories – T-Shirt Promotion
A dealer exclusive seasonal t-shirt promotion is now in progress. 3 different t-shirt packages will be available for preorder via the Dealer Exclusives  Giveaways section of the Lifestyles Accessories website. Open ordering will end on
May 15th. Orders will be delivered within 2-3 weeks after the close of ordering. Please note that these packages are
not available for reorder and the designs are limited editions just for the dealer.
Please refer to the New Dealer Exclusive Spring Fling T-Shirt Promotion NCA dated May 6, 2016 for additional
information.

Memorial Day Holiday Schedule
In observance of the Memorial Day holiday, the entire MBUSA organization (including PAC and PDCs) will be closed
on Monday, May 30th. Normal business operations will resume on Tuesday, May 31st.

4 | Weekly Parts Update, May 6, 2016

TIP OF THE WEEK: PAC Website Sitemap
The below sitemap can be used as a reference sheet to navigate through the PAC website.

5 | Weekly Parts Update, May 6, 2016