205.236

626.951

716.700

205.236

626.951

722.993

205.237

626.951

716.700

205.237

626.951

722.993

205.240

274.910

716.702

03-04-2015 7:27 PM
© Copyright Daimler AG

PLUBONS

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205.240

274.910

722.995

205.240

274.910

725.011

205.242

274.920

716.702

205.242

274.920

722.995

205.242

274.920

725.011

205.245

274.920

716.702

205.245

274.920

722.995

205.245

274.920

725.011

205.247

274.920

716.702

205.247

274.920

722.995

205.247

274.920

724.295

205.266

276.823

722.961

205.266

276.823

725.041

205.286

177.980

722.930

205.287

177.980

722.930

Attachments
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January 29, 2015

Model Year 2015 C-Class (W205) Seat Cover Residue Issue
Questions & Answers to help address customer concerns
The Q&A below is intended help address potential C-Class BR205 customer concerns with seat cover
residue. Please see examples below.

1. Why do my new C-Class MB Tex or leather seats sometimes exhibit an oily and/or white
residue?
 Due to production deviation in manufacturing, at temperatures below 320 F along with
certain elevated humidity conditions, the plastisizer used in the seat material
may “sweat” and gather on the seat surfaces.
2. Can my new C-Class seats be cleaned to remove the oily residue?
 Yes, the seats can be cleaned but the condition may reappear with the next exposure
to these weather conditions.
3. Will this oily residue damage or stain my clothing?
 It may be possible under certain conditions for some clothing materials to display this
residue after coming in contact with the seats. Please consult the manufacture’s
recommended cleaning steps and clean using Delicate cycle with warm water or dry
clean. Please contact your Mercedes-Benz Dealership should you be unable to
remove the residue from any articles of clothing.
4. Is the oily residue toxic or otherwise harmful to the touch?

-continued from Page 1-

 Based on information provided by the seat material manufacturer, the oily residue is
not toxic. There is no harm in direct skin contact. There have been no cases of harm
from direct skin contact reported to MBUSA.
5. When can I expect a resolution to become available?
 First shipment of spare parts is expected to start arriving week of January 12, 2015.
Please contact your authorized Mercedes-Benz Dealership should you experience this
condition.
6. How will the vehicle be repaired?
 Depending on the extent of the condition, the seat surfaces for bottom and back as
well as headrests may need to be replaced. Please be assured MBUSA is fully
committed to repair the vehicle under the New Vehicle Limited Warranty (NVLW).
7. How many hours will it take to complete the repair?
 Once parts are available at the Dealership, the repair may be completed within 1-2
days. Please contact your authorized Mercedes-Benz Dealership should you
experience this condition.
8. If I have a vehicle on order, will there be additional delays in receiving my vehicle due to
this condition?
 No, this issue will cause no delays to the delivery provided to you by your dealer
personnel. In addition, all new vehicle production as of Jan 5th, 2015 will be produced
with updated/unaffected seat material.
9. I have a C-Class that is not experiencing the issue, but am concerned. Can I still have it
repaired now?
 If your car is not experiencing the issue there is no need to bring your car into the
dealer at this time and it may not necessarily require repair. Only when there is a
combination of very specific temperature and/or humidity conditions can this occur.
Only should your vehicle experience such a condition we recommend bringing your
vehicle into a dealer so it can be inspected and have the appropriate repairs
performed. Repairs will NOT be performed on cars not experiencing this issue.
10. Will I receive a loaner vehicle for this repair?
 Your local authorized MB dealer would be in the best position to review requests for
alternate transportation. Loaner availability and guidelines vary from dealer to
dealer.

-continued from Page 1-

11. How many vehicles are affected?
 Any model year 2015 C-Class (BR205) produced prior to January 5, 2015 may be
affected.

205 Affected MB‐TEX Covers
EPC
Ref#
60
50
60
240
500
30
50
560
600
600
10
20
360
340

Qty

Description

1
1
1
2
2
1
1
1
1
1
2
1
1
1

Left Front bottom cover
Left Front bottom leg extension cover
Right front Bottom cover
Front backrest cover (left and right)
Front Headrest (left and right)
Rear Seat bottom cover
Left rear seat backrest cover
Right rear seat backrest cover
Left rear bolster
Right rear bolster
Rear Headrest (left and right)
Rear Headrest (center)
Rear central seat backrest bottom cover
Rear central seat backrest top cover

205 Affected MB‐TEX Covers

205 Affected MB‐TEX Covers

205 Affected Leather Covers
EPC
Ref#
60
60
240
240
500
30
20
10

Qty

Description

1
1
1
1
2
1
1
2

Left Front bottom cover
Right Front bottom cover
Left front backrest cover
Right front backrest cover
Front headrests
Rear Seat bottom cover
Rear center headrest
Rear outer headrests

205 Affected Leather Covers

205 Affected Leather Covers

Special Tools for LI91.18‐P‐060470

WORK DESCRIPTION FOR FIELD MEASURE
Version: 1.4
Replace complete seat covers
Model 205
These are preliminary work instructions. In approx. 5 weeks, corresponding training films will be available
via SD-Media.
Work procedure
1. Remove right and left front seat (AR91.10-P-1000LW).
Deviating from the WIS document, all work is carried out on the removed seat.
2. Remove/install paneling (figures 1 to 2) at front seat frame (AR91.10-P-1200LW).

Figure 1

Figure 2

3. Remove all panels on the door side (figures 3 to 6).

Figure 3

Figure 4

1/6

GSP/TPR

Version: 1.4

Figure 5

Figure 6

4. Remove seat-back lining from front seat backrest (AR91.10-P-1910LW).
Apply marking points (for dimensions see A and B) at right and left of seat-back lining (figure 7).
Release the seat-back lining with a flat tip screwdriver (approx. 110 mm long) behind the marking
points at the latching points (figure 8). Cover panel with a rag to prevent any damage.
A = 130 mm
B = 30 mm

B

A

Figure 7

Figure 8

2/6

GSP/TPR

Version: 1.4
5. Remove head restraint guides (AR91.16-P-0050LW).
Deviating from the WIS document, remove head restraint guides with two screwdrivers from
behind (figure 9 and Video 1). The inner latches of the head restraint guides must be pushed inward
with the two screwdrivers (figure 10).

Figure 9

Figure 10

6. Replace cover at front seat backrest (AR91.18-P-1820LW and videos 2 to 7).
The following information deviating from the WIS document must be observed during the
installation.
Installation:
 Insert staple wires into the new cover. The eyelets must not catch in the hose strap
(wrinkling).
 Centrally align cover relative to foam padding (figure 11).
If necessary, use a pen to draw a marking.

Figure 11

3/6

GSP/TPR

Version: 1.4


Fix staple wire (D) in place 4 times on upper seat back (figure 12).

D

E

F
Figure 12












Figure 13

Check position of cover relative to foam padding again and correct if necessary.
Fix staple wires (E) on side in place with wire rings. (Check wire again to make sure that the
eyelets are not caught)
Fasten wire rings (F) on staple wire (wire rings must be fixed in place free of tension)
Put cover over foam padding (work our way from the side of the upper seat back downwards)
Head restraint holes must be centrally aligned
Align padding with cover on backrest frame (align on upper seat back relative to the head
restraint holes)
Check foam to make sure that it is seated correctly (foam must not be compressed)
Fix profile in place on cover of lower backrest frame (this will stabilize and fix the padding in
place on the backrest frame)
Fix profile in place on cover at top upper seat back
Hook in profiles on side

7. Replace cover on front seat cushion (AR91.18-P-1800LW).
The following information deviating from the WIS document must be observed during the
installation.






Insert staple wires into hose straps of transverse fasteners. The eyelets must not catch in
the hose strap (wrinkling)
Centrally align cover. The transverse staple connections must be located above the channel
of the foam padding (figure 13)
Start with the rear transverse staple connection. Next, fix the front transverse staple
connection in place.
Staple rear 2x, staple front 3x (center-right-left) and make sure that the wire is located in the
channel of the padding
Insert staple wires into hose straps of longitudinal fasteners. The eyelets must not catch in
the hose strap (wrinkling)
4/6

GSP/TPR

Version: 1.4






Work from the inside out.
The outer wires may protrude out of the hose strap in the rear, but not in the front
Fix staple wires on side (cover and cushion padding) in place with wire rings (the eyelets must
not be caught)
Work from the inside out
Make sure that the electrical lines are routed correctly

On vehicles with seat cushion fore/aft adjustment (SKTV) see WIS documentation.
On vehicles with code U10 (Seat occupied recognition), the seat cushion cover on the front passenger
seat may be replaced deviating from the WIS and EPC documentation (AR91.60-P-0720LW).
8. Remove complete rear seats.
Remove rear seat cushion (AR91.12-P-1020LW)
Remove side bolster of rear seat backrest (AR91.12-P-1710LW)
Remove rear seat backrest (AR91.12-P-1620LW)
9. Replace all covers on the rear seat.
The complete side bolsters are replaced.
9.1. Replace cover on rear seat cushion (AR91.18-P-1850LW).
9.2. Replace left rear seat backrest cover (AR91.18-P-1874LW).
Replace right rear seat backrest cover (AR91.18-P-1878LW).
 Replace head restraint guides (AR91.16-P-1775LW)
Deviating from the WIS document, do not remove head restraint guides with a
screwdriver. Carry out removal as shown in Figure 14. To release the head restraint guides,
press the two latches (G) towards the inside by hand.

G

Figure 14

5/6

GSP/TPR

Version: 1.4


Secure belt strap to prevent it from rolling up
When unhooking the seat cover from the backrest frame, do not bend or widen it.
Installation: Use a plastic wedge and a hammer to correct the spaces (figure 15).

Figure 15

10.

Replace center armrest cover of rear seats (see videos 8 to 19.)
Installation: Pay attention to correct position of seams. It is mandatory to check the closing
mechanism with a screwdriver before installing the center armrest (see video 19).

Parts
Quantity
As required
As required

Designation
Clamp
Center armrest plastic latch
(release of panel)

Part No.
A 463 984 00 61
A 205 923 00 05

Small parts such as screws/bolts, stop nuts, sealing rings, cable ties, fluids, sealant, etc. are not
listed in the parts list. The required small parts are taken into account in the budgeting.

Mercedes-Benz
Global Service & Parts
6/6

GSP/TPR