NHTSA ID Number: 10135558
Manufacturer Communication Number: LI91.18-P-060470
TSB/Document Date: 2018-05-07
Summary
Oily, shiny surface or white residues on leather or MB-Tex seat covers
205.002
651.921
716.754
205.002
651.921
722.908
205.002
651.921
725.011
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651.921
716.754
205.003
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722.908
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725.011
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722.908
Full model designation breakdown
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205.004
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205.008
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205.008
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205.008
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722.965
205.012
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724.208
205.012
651.921
725.011
205.036
626.951
716.700
205.036
626.951
722.993
205.037
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716.700
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626.951
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205.040
274.910
716.702
205.040
274.910
722.995
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274.910
725.011
205.042
274.920
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205.042
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205.045
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205.047
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724.295
205.048
274.920
722.994
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725.011
205.049
274.920
722.969
205.066
276.823
722.961
205.066
276.823
725.041
205.086
177.980
722.930
205.087
177.980
722.930
205.204
651.921
716.750
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651.921
722.908
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722.965
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626.951
716.700
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626.951
722.993
205.237
626.951
716.700
205.237
626.951
722.993
205.240
274.910
716.702
205.240
274.910
722.995
205.240
274.910
725.011
205.242
274.920
716.702
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274.920
722.995
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725.011
205.245
274.920
716.702
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274.920
722.995
205.245
274.920
725.011
205.247
274.920
716.702
205.247
274.920
722.995
205.247
274.920
724.295
205.266
276.823
722.961
205.266
276.823
725.041
205.286
177.980
722.930
205.287
177.980
722.930
Attachments
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January 29, 2015
Model Year 2015 C-Class (W205) Seat Cover Residue Issue
Questions & Answers to help address customer concerns
The Q&A below is intended help address potential C-Class BR205 customer concerns with seat cover
residue. Please see examples below.
1. Why do my new C-Class MB Tex or leather seats sometimes exhibit an oily and/or white
residue?
Due to production deviation in manufacturing, at temperatures below 320 F along with
certain elevated humidity conditions, the plastisizer used in the seat material
may “sweat” and gather on the seat surfaces.
2. Can my new C-Class seats be cleaned to remove the oily residue?
Yes, the seats can be cleaned but the condition may reappear with the next exposure
to these weather conditions.
3. Will this oily residue damage or stain my clothing?
It may be possible under certain conditions for some clothing materials to display this
residue after coming in contact with the seats. Please consult the manufacture’s
recommended cleaning steps and clean using Delicate cycle with warm water or dry
clean. Please contact your Mercedes-Benz
Dealership should you be unable to
remove the residue from any articles of clothing.
4. Is the oily residue toxic or otherwise harmful to the touch?
-continued from Page 1-
Based on information provided by the seat material manufacturer, the oily residue is
not toxic. There is no harm in direct skin contact. There have been no cases of harm
from direct skin contact reported to MBUSA.
5. When can I expect a resolution to become available?
First shipment of spare parts is expected to start arriving week of January 12, 2015.
Please contact your authorized Mercedes-Benz Dealership should you experience this
condition.
6. How will the vehicle be repaired?
Depending on the extent of the condition, the seat surfaces for bottom and back as
well as headrests may need to be replaced. Please be assured MBUSA is fully
committed to repair the vehicle under the New Vehicle Limited Warranty (NVLW).
7. How many hours will it take to complete the repair?
Once parts are available at the Dealership, the repair may be completed within 1-2
days. Please contact your authorized Mercedes-Benz Dealership should you
experience this condition.
8. If I have a vehicle on order, will there be additional delays in receiving my vehicle due to
this condition?
No, this issue will cause no delays to the delivery provided to you by your dealer
personnel. In addition, all new vehicle production as of Jan 5th, 2015 will be produced
with updated/unaffected seat material.
9. I have a C-Class that is not experiencing the issue, but am concerned. Can I still have it
repaired now?
If your car is not experiencing the issue there is no need to bring your car into the
dealer at this time and it may not necessarily require repair. Only when there is a
combination of very specific temperature and/or humidity conditions can this occur.
Only should your vehicle experience such a condition we recommend bringing your
vehicle into a dealer so it can be inspected and have the appropriate repairs
performed. Repairs will NOT be performed on cars not experiencing this issue.
10. Will I receive a loaner vehicle for this repair?
Your local authorized MB dealer would be in the best position to review requests for
alternate transportation. Loaner availability and guidelines vary from dealer to
dealer.
-continued from Page 1-
11. How many vehicles are affected?
Any model year 2015 C-Class (BR205) produced prior to January 5, 2015 may be
affected.
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TSB/Document ID: LI91.18-P-060470
Replacement Service Bulletin Number:
MFR Communication Date: 2015-01-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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