NHTSA ID Number: 10134390
Manufacturer Communication Number: F0A_Dealer Lette
TSB/Document Date: 2018-04-23
Summary
Dealer Letter: In our continuing efforts to ensure the best in customer satisfaction, Toyota has turned Limited Service Campaign (LSC) F0A into Special Service Campaign (SSC) F0A with no expiration date. This SSC covers certain 2012 ? 2014 MY Tundra and Sequoia vehicles. This SSC will cover approximately 39,000 Sequoia and 247,000 Tundra vehicles equipped with a 5.7 liter gasoline or 5.7 Liter-Flex Fuel engines. In certain 2012 ? 2014 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) may set a Diagnostic Trouble Code (DTC) if debris/ice becomes lodged in the air switching valve. If this occurs, the Malfunction Indicator (Check Engine) Light could illuminate and the vehicle could enter a ?Fail-Safe? Mode (also known as ?Limp-Home? Mode). If this occurs the vehicle?s power and speed will be reduced, which could inconvenience you and require immediate repair.
TOYOTA
PRODUCT SUPPORT DIVISION
The attached Dealer Letter has been updated, refer to the details below.
04/07/2016 Limited Service Campaign turned into Special Service Campaign with NO Expiration Date
Second Owner Mailing to Inform of Extension
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2016 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, U.S.A., Inc.
1901 South Westem Avenue
Tonance, CA 90501
(310) 468-1000
To: All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject: Special. Service Campaign (SSC) FOA
Certain 2012 — 2014 Model Year Tundra and Sequoia Vehicles
ECM Software Update
In our continuing efforts to ensure the best in customer satisfaction, Toyota has turned Limited Service
Campaign (LSC) FOA into Special Service Campaign (SSC) FOA with no expiration date. This SSC covers
certain 2012 — 2014 MY Tundra and Sequoia vehicles. This SSC will cover approximately 39,000 Sequoia and
247,000 Tundra vehicies equipped with a 5.7 liter gasoline or 5.7 Liter-Flex Fuel engines.
Background
in certain 2012 — 2014 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter gasoline or
5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) may set a Diagnostic Trouble Code (DTC) if
debris/ice becomes lodged in the air switching valve. If this occurs, the Malfunction Indicator (Check Engine)
Light could illuminate and the vehicle could enter a “Fail-Safe" Mode (also known as "Limp-Home” Mode). If this
occurs the vehicle's power and speed will be reduced, which could inconvenience you and require immediate
repair,
Special Service Campaign (SSC) Remedy
The ECM calibration has been updated to reduce the possibility of this condition occurring. Authorized Toyota
dealer are requested to verify the vehicle's ECM calibration and, if necessary, update the calibration software at
NO CHARGE to the vehicle owner.
1. Owner Notification Mailing Date
The owner notification will commence in Mid-January 2015, approximately 1 week after the dealer
notification.
Toyota will be mailing a second owner letter to customers, in mid-April, 2016, who have not had LSC FOA
completed. The second owner letter will advise the customer the program has been extended with no
expiration date.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. in the event your dealership receives a notice for a
vehicle that was sold prior to the SSC announcement, it is the dealership's responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct the SSC remedy on any used
vehicles currently in dealer inventory that are covered by this SSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 39,000 Sequoia and 247,000 Tundra vehicles equipped with a 5.7 liter gasoline or
5.7 Liter-Flex Fuel engine covered by this SSC.
Special Service Campaign FOA Remedy —- D - Page|2
4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area,
have been enclosed in the dealer package. (Please verify eligibility by confirming through TIS prior to
performing repairs.)
§. Parts Ordering
Replacement parts are not required for this SSC.
It is critical that T-SB-0012-13 in addition to the Technical Instructions for this SSC are followed. This TSB
outlines all steps necessary to prevent reprogramming failure. Toyota will not provide reimbursement
coverage for reprogramming failures if this TSB is not followed. If you have a reprogramming failure that
requires ECU replacement and the Technical Instructions and TSB were followed correctly, please create a
case with the Technical Assistance Hotline documenting all information related to the failure. If sufficient
reporting is received related to re-flash failure, there will be consideration for reimbursement.
NOTE: There will be a limited inventory of ECUs available in the rare case that a reprogramming failure
occurs.
6. Remedy Procedures
Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying
the vehicle’s ECM calibration and, if necessary, update the calibration software.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
7. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the SSC process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this SSC repair are required to currently
hold at least one of the following certification levels:
« Certified any specialty
e Expert any specialty
« Master
e Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.
- Special Service Campaign FOA Remedy —- D —- Page]3
8. Warranty Reimbursement Procedure
Certain 2012 through 2014 Model Year Tundra and Sequoia Vehicles
Verify Vehicte Eligibility
1. Check the VIN range. . .
2. Check the TIS Vehicle Inquiry Not Covered —-> No further action required.
System.
|
Covered
Perform DOE
?
ele Coe ‘ No NOTE: LSC DOE expires on May 31,2016, after
that date it should no langer be performed.
Yes
Perform Health Check and Confirm
ECM Calibration :
if = Completing DOE also completes FOA.
Old Calibration File warranty claims for BOTH
campaigns
Reflash ECM and Install Authorized
Modification Label
y
Confirm Repair Quality
New Calibration
¥
Campaign complete.
Return the vehicle to the customer.
ssc Model Op. Code Description Flat Rate
coq | Tundra AGGF6A Confirm ECM Calibration is Already Updated 6.3 ht/vehicle
Sequoia | AGGFEB Update ECM Software and Install Update Label 0.8 hr/vehicle
* The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
9. Vehicles Emission Recall Proof of Correction Form (California only)
As this SSC includes emission related parts, California dealers are requested to fill out the Vehicle
Emissions Recall — Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first non-completed VIN's will be submitted to the
California state DMV February 28, 2015. If the vehicle owner's warranty claim will not be processed and
paid prior to this date, please be sure to complete a form and provide it to a California owner.
Special Service Campaign FOA Remedy - D — Page |4
10. Campaign Designation Decoder
E 0 A
a a és
Yaar Campa:gnis Launched Repar Phase Current Campaign Letler
for this year
B= 2008 0 = Remedy 1* Campaign = A
9 = 2009 1= interim (Remady 2°? Campaign = 6
A=2010 not yet available} “1 37 Campaign = C
Be 2011 will change t2"0" when 4” Campaign = D
Cz 2012 the Remedy is 5™ Campaign = E
D = 2013 avadaple 6" Campaign = F
E= 2014 7* Campaign = G
F =2015 6° Campaign = H
Ets S* Campagn =]
Ete
Examples:
ACD = Launched in 2010, Remedy Phase, 4" Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2" Campaign Launched in 2012
EOA = Launched in 2014, Remedy Phase. 1° Campaign Launched in 2014
11. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
12. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
13. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or SSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota
Customer
Experience Center (4-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
CPTOYOTA
Special Service Campaign (SSC) — FOA
Certain 2012 — 2014 Model Year Tundra and Sequoia Vehicles
ECM Software Update —- FAQ
Frequently Asked Questions
Published April 7, 2016
< IMPORTANT UPDATE >
DATE TOPIC
April 7, 2016 The previous FAQ has been superseded by the attached version. (LSC converted to
aes SSC with NO Expiration Date
Q1: What is the condition?
Al: In certain 2012 — 2014 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter
gasoline or 5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) may set a Diagnostic
Trouble Code (DTC) if debris/ice becomes lodged in the air switching valve. If this occurs, the
Malfunction Indicator (Check Engine) Light could illuminate and the vehicle could enter a “Fail-Safe”
Mode (also known as “Limp-Home" Mode). If this occurs the vehicle's power and speed will be
reduced, which could inconvenience you and require immediate repair.
Q2: What is the cause of this condition?
A2: The current Air Injection System Control Logic may not clear itself of debrisfice that may become
lodged at the air switching valve. If this condition occurs, the vehicle may set a DTC and could enter a
“Fail-Safe” Mode (also known as “Limp-Home" Mode).
Q2a: What is an air switching valve?
A2a: The air switching valve is a component of the secondary air injection system, which is an
emissions control system that operates briefly when a cold engine is first started. It provides
oxygen directly to the exhaust stream, increasing the catalytic-converter efficiency, decreasing
the vehicle's overall emissions output.
Q3:____ Are there any symptoms that this condition exists?
A3: lf the condition is present, your vehicle's Check Engine Light will illuminate and the vehicle will enter
“Fail-Safe” Mode. This mode reduces the vehicle's power and speed, which could inconvenience you
and require immediate repair.
Please note that the Check Engine Lamp may illuminate for reasons unrelated to this condition.
Q4:__ What is Toyota going to do?
A4: Owners of the vehicles covered by the original Limited Service Campaign (LSC) received an owner
notification letter by first class mail starting in Mid-January 2015.
Toyota will be mailing a second owner letter to customers, in mid-April, 2016, who have not had LSC
FOA completed. The second owner letter wili advise the customer the program has been extended
with no expiration date.
The ECM calibration has been updated to reduce the possibility of this condition occurring. Any
authorized Toyota dealer will verify your vehicle's ECM calibration and, if necessary, update the
calibration software at NO CHARGE to you.
Page 1 of 2
© 2015 Toyota Motor Sales, USA
Q5:
Ad:
NOTE (Customers who live in the state of California and do not have this SSC performed):
The State of California requires the completion of Special Service Campaigns on emission related
parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass
an emission test (SMOG Check) every two years and before it is sold. Without the completion of this
no_cost Special Service Campaign, a vehicle in the state of CA may be more likely to fail this test.
State of California regulations require Toyota to provide the Department of Motor Vehicles with a
record of all vehicles that have not had the Special Service Campaign completed.
A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 286,000 Tundra and Sequoia vehicles covered by this Special Service
Campaign.
Model MY Production Date Range Approximate UIO
Tundra . 247,000
Sequoia Certain 2012-2014 | Late August, 2011 - Early September, 2014 39,000
Q6:
A6:
Q?:
A7:
Qda:__Are there any other Toyota or Lexus vehicles covered?
A5a: No, only certain 2012 through 2014 Model Year Toyota Tundra and Sequoia vehicles,
equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel, are covered by this Special Service
Campaign in the U.S.
How long will the repair take?
Verifying the ECM calibration number and/or updating the software will take approximately 30
minutes; however, depending upon the dealer's work schedule, it may be necessary to make the
vehicle available for a longer period of time.
What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.
Page 2 of 2
© 2015 Toyota Motor Sales, USA
Certain 2012 — 2074 Model Year Tundra and Sequoia Vehicles
ECM Software Update
SPECIAL SERVICE CAMPAIGN
[VIN]
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. In our continuing efforts to
ensure the best in customer satisfaction, Toyota is extending this campaign for vehicles that were not repaired
prior to the expiration of the original one; this extension includes your vehicle.
What is the condition?
In the subject vehicles, the Engine Control Module (ECM) may set a Diagnostic Trouble Code (DTC) if debris/ice
becomes lodged in the air switching valve. If this occurs, the Malfunction Indicator (Check Engine) Light could
illuminate and the vehicle could enter a “Fail-Safe" Mode (also known as “Limp-Home” Mode). If this occurs the
vehicle's power and speed will be reduced, which could inconvenience you and require immediate repair.
The ECM calibration has been updated to reduce the possibility of this condition occurring.
What is included in the Special Service Campaign?
Before you are inconvenienced by this condition, any authorized Toyota will perform the software update at
NO CHARGE to you.
This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
| beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner's Manual Supplement. or Owner's Warranty Information’ booklet. For additional
| information, please refer to the booklet.
How do you take advantage of this Special Service Campaign?
Please contact your authorized Toyota dealer to make an appointment to have the software update performed.
The software update will take approximately 30 minutes. However, depending upon the dealer's work
schedule, it may be necessary to make your vehicle available for a longer period of time.
if your vehicle is covered by this Special Service Campaign, you do not need this owner letter to have the
campaign completed, however, to assist the dealer in confirming vehicle eligibility, we request that you present
this notice at the time of your service appointment.
NOTE (Customers who live in the state of California and do not have this SSC performed}:
The State of California requires the completion of Special Service Campaigns on emission related parts
prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an
emission test (SMOG Check) every two years and before it is sold. Without the completion of this no cost
Special Service Campaign, a vehicle in the state of CA may be more likely to fail this test. State of California
regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that
have not had the Special Service Campaign completed.
A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.
What if you have other questions?
e Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the software update.
* If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input
the new information.
« If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-
9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Standard
Time.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, USA, INC.
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
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TSB/Document ID: F0A_Dealer Lette
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
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