To:

All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject:

Special Service Campaign (SSC) F0U
Certain 2010 - 2014 Model Year Tacoma 2TR-FE Vehicles
Exhaust Pipe Replacement for Catalytic Converter

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Special
Service Campaign (SSC) on certain 2010 – 2014 Model Year Tacoma 2TR-FE vehicles. This SSC covers
approximately 170,200 vehicles.
Background
In the subject vehicles the front catalytic converter internal components may become deteriorated and begin to
rattle. If continually operated in this condition, the deteriorated components could become dislodged and restrict
the exhaust flow. If this occurs, the vehicle may illuminate a check engine light, and, depending on the level of
exhaust restriction, the vehicle may experience a reduction in power.
Toyota has developed a new exhaust pipe with catalytic converters to prevent this condition from occurring.
Special Service Campaign (SSC) Remedy
Authorized Toyota dealerships are requested to replace the exhaust pipe with catalytic converters at NO
CHARGE to the vehicle’s owner.
1. Owner Notification Mailing Date
The owner notification will commence in Early November, 2015, approximately one week after the Dealer
Letter.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the SSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the SSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this SSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 170,200 Tacoma 2TR-FE vehicles covered under this SSC.
If you are contacted by an owner who has not yet received the notification, please verify coverage by
confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions
located on TIS.

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4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:
 The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by
confirming through TIS prior to performing repairs.)
5. Parts Ordering
Orders can be placed through the dealership’s facing PDC.
Campaign

Model Year
2010
2011-2012

Trans.
AT/MT
A/T
M/T

2013-2014
F0U
2010-2014

MT/AT

Part Number
17410-0C100
17410-0C120
17410-0C100
17410-0C150
17451-0D020
90080-43033
90177-A0004
90080-10064
90080-10291*

Part Description
PIPE ASSY, EXHAUST, FR
PIPE ASSY, EXHAUST, FR
PIPE ASSY, EXHAUST, FR
PIPE ASSY, EXHAUST, FR
GASKET, EXHAUST PIPE
GASKET, EXHAUST PIPE
NUT, LOCK
BOLT, FLANGE
BOLT

Qty.
1
1
1
1
1
1
2
2
2

*NOTE: Part Number 90080-10291 will be provided in a quantity pack of 10. Order quantities will be rounded
up. Example 1: Order qty. of 4 you will receive a 10 pack. Example 2: Order qty. 12, you will receive two 10
packs.
Exhaust pipe and associated components should be ordered together on ONE order reference number. This
allows the Special Activity team to release the pipe and all the associated components on MAC at the same
time, ensuring the dealer receives all parts required for the repair.

There will be no additional requirements by the dealership for release of MAC parts.
It is extremely important that the pipe and all associated components are on ONE order reference!
Parts Ordering Steps:
1. Use the Technical Instructions to determine the correct pipe required for the vehicle.
2. (Mandatory) The pipe(s) and all components must be on ONE order reference number.
3. All parts required for multiple repairs may be included on a single order reference number; however,
please make sure that the total order quantity meets the repair ratio.
Order Example for Three Vehicles:
Part Number

Part Description

174100C1XX
174510D020
9008043033
90177A0004
9008010064
9008010291

Pipe Assembly, Exhaust, FR
Gasket, Exhaust Pipe
Gasket, Exhaust Pipe
Nut, Lock
Bolt, Flange
Bolt

Quantity Needed Per Repair

Order Quantity*

1
1
1
2
2
2

3
3
3
6
6
6

* Abnormal order quantities may result in further review and order release may be delayed.

 Once the dealer has place the order, DO NOT upgrade or change order status.
 Failure to follow above process may cause delays and may result in an order cancellation.

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Manual Allocated (MAC) Parts
To ensure parts availability, the following parts have been placed on Manual Allocation Control (MAC).
Part Number
174100C120
174100C100
174100C150
174510D020
9008043033
90177A0004
9008010064
9008010291

Part Description
Pipe Assembly, Exhaust, FR
Pipe Assembly, Exhaust, FR
Pipe Assembly, Exhaust, FR
Gasket, Exhaust Pipe
Gasket, Exhaust Pipe
Nut, Lock
Bolt, Flange
Bolt

Order Process
MAC
MAC
MAC
MAC
MAC
MAC
MAC
MAC

The MAC parts will be released based on the availability of all components. There will be no dealer contact
required for parts release. This information is also available on the MAC Report on Dealer Daily.
6. Catalytic Converter Part Recovery
 Removed catalytic converters must be returned to Toyota. If the catalytic converter is not returned, the
warranty claim is subject to debit and core charges.
 Please be sure to follow the steps in the Technical Instructions to ensure that the catalytic coverter is
properly prepared for shipping.
 Do not ship the full exhaust pipe assembly back to Toyota. If the exhaust pipe is shipped back as a
complete unit, your dealer will debited for the additonal shipping charges.

Please refer to Warranty Policy Bulletin 9.11 “Warranty Catalytic Converter Recycling Program” for
additional information.
7. Remedy Procedures
Please refer to TIS for Technical Instructions. Conduct all applicable, non-completed Safety Recall and
Service Campaigns on the vehicle during the time of appointment.
8. Handling of Vehicles with Additional Component Damage
In limited cases, a vehicle subject to this campaign may have experienced additional component damage
due to the occurrence of this condition. If additional damage is present on the vehicle you are servicing, you
will need to provide additional documentation for regional staff review. Please refer to the flow chart found in
the appendix for proper handling of these vehicles.
9. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians
performing this repair are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this SSC repair are required to currently hold at least one of the
following certification levels:





Certified any specialty
Expert any specialty
Master
Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Special Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.

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10. Warranty Reimbursement Procedure
Certain 2010 - 2014 Model Year Tacoma 2TR-FE Vehicles



SSC

Op. Code

Description

Flat Rate

F0U

BGG41A

Perform Inspection and Replace Front Exhaust Pipe

1.4 hr/vehicle

The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

NOTE: Claim filing information for vehicle with additional component damage will be provided by a regional representative,
please reference the flow chart at the end of the dealer communication for proper documentation and handling procedures.

11. Campaign Designation Decoder

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2013

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12. Vehicles Emission Recall Proof of Correction Form (California only)
As this SSC includes emission-related parts, California dealers are requested to fill out the Vehicle
Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the
California state DMV January 31, 2016. If the vehicle owner’s warranty claim will not be processed and paid
prior to this date, please be sure to complete a form and provide it to a California owner.

13. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
14. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
15. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or SSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.