TOYOTA

3/23/16 — Frame Registration and Credit Program. Refer to page 9. Toyota Motor Sales, US.A., Inc.

4/27!16 — Rental opcodes have been updated. Refer to yellow highlights on torant’casnsen

page 4. (B10) 468-4000

To: All Toyota Dealer Principals, Service Manager, and Parts Managers (located in AK, AL, AR, AZ,
CA, CO, FL, GA, HI, 1A, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY)

Subject: Limited Service Campaign (LSC) ESD
2005 through 2008 Model Year Tacoma Vehicles
Frame Inspection

In 2014, Toyota announced and rolled out a Limited Service Campaign (LSC EOD) for certain 2005-2008 model
year Toyota Tacoma vehicles currently registered in specific cold climate areas with high road salt usage (Cold
Climate States). Toyota is now announcing LSC ESD to also support owners of vehicles that are not registered
in Cold Climate States but believe their vehicle has been operated in cold climate regions where high road salt is
frequently used and/or customers with concerns that their vehicle’s frame has more-than-normal corrosion.

LSC ESD covers vehicles currently registered in the following states: AK, AL, AR, AZ, CA, CO, FL, GA, Hi, IA,
1D, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY.

~ Condition a ae —

« Toyota has received reports that certain 2005 through 2008 model year Tacoma vehicles operated in
specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle's
frame.

* This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment.

LSC ESD ~ D - Page |2

Limited Service Campaign (LSC) Remed

lf a customer believes his/her vehicle has been operated in cold climate regions of the United States where high

road salt is frequently used and/or a customer is concerned that their vehicle's frame has more-than-normal

corrosion, dealerships are requested to inspect the vehicles frame for excessive corrosion. Based upon the

results of the inspection, dealerships are requested to do one of the following at no charge to the vehicle owner:

« Ifthe vehicle’s frame passes Toyota's inspection, no further action is required.

-__ lf significant rust perforation is found, the dealer will repiace the vehicle's frame at no charge to the owner.
Customers will have unti! March 31, 2016, to have the inspection of the vehicle's frame. If before the
March 31, 2016, expiration date, an authorized Toyota dealer confirms that the vehicle's frame has

@ significant rust perforation, the appropriate repairs must be completed within three months of the

inspection date*. Please schedule all inspections well in advance of the March 31, 2016, expiration
date to ensure that your dealership has sufficient time to complete this Limited Service Campaign.

“Due to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts.

1. _Owner Notification
The owner notification will commence in early April, 2015, approximately one week after the Dealer Letter.

2. Dealer/OQwner Lists
Summary Reports containing the number of covered vehicles in your dealership's Primary Marketing Area
(PMA) have been enclosed in the dealer package. Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.

3. Vehicle Coverage
There are approximately 500,550 Tacoma (certain 2005 — 2008 model years) vehicles covered by LSC
ESD. The vehicles covered by this campaign were produced from mid-September 2004 — May 2008.

Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS.

4. Remedy Procedure
The Supplemental Frame Replacement TI contains the frame inspection criteria and the procedure for
replacing the frame, if needed, based on Toyota’s inspection criteria.

5. >» Verify vehicle eligibility by confirming through TIS prior to performing the inspection/repair.
» Dealers that conduct LSC ESD on vehicles not covered under this program will not receive
reimbursement.

5. Parts Ordering

Parts Availability

The frame is not stocked at the Toyota parts distribution centers, but are built to order from the supplier
and dropped shipped to the dealership. Lead time for these frames can vary based on demand and
dealership geographical location. Please take this into consideration and schedule customer frame
replacement appointments when all frame replacement parts have arrived at the dealership.

Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,

@ ‘Only vehicles currently registered in the “Warm Weather States” ate covered under LSC ESD (LSC expiration date March 31, 2018)
TX, UT, WA, and WY

tsc ESD - 0 - Page |3

(Parts Ordering Instructions CONTINUED ... )

Parts Lookup Website:

To assist dealers in determining the correct part number(s) to order, the 2005 to 2008 Tacoma parts
lookup table has been added to the existing parts lookup website. Parts will be looked up by vehicle VIN.
Please go to http://toyota-frame-parts-lookup.imagespm.info select the appropriate campaign/vehicle,
enter the VIN, and the correct part numbers to order will be displayed. The website is for part(s)
application reference only and won’t order the parts, confirm campaign completion status, or
confirm campaign applicability.

Note: This site has been available for previous frame campaigns, but now the 2005 to 2008 Tacoma
database has been activated for your dealer. If this is your dealerships first time logging in you will
need to enter your dealer code and the default password; XXXXX. Upon logging in the website will
ask for you to reset the password and provide an email address.

Ordering Process Requirement:

Due to the number of parts required for the frame replacement repair, ALL ancillary parts and the
frame for each vehicle must be ordered on 1 order reference number. This process is required and
is not optional. Certain ancillary parts in tight supply have been placed on MAC and will only be
released once shipment of the frame is confirmed. This shipment confirmation is based on the
order reference number, so the ancillary parts order reference and the frame order reference must
match in order for your parts to be released.

The parts will need to be ordered through the Dealer Daily Parts System.
6. Tools and Equipment - - ‘

Please refer to TIS for the Technical instructions containing a list of tools and equipment.
e Frame Inspection/Replacement Technical Instruction

7. Warranty Processor Instructions

|
| Verify Vehicle Eligibility

| Check TIS Vehicle Inquiry System No——® — No further action required.

Yes
| ¥.

Perform the Pre-Hoist Visual Inspection,

Inspect the Frame as Outlined in the TI.

‘Was perforation 10mm or larger found in the green area specified
a .

|

¥.
Proceed with Frame
Replacement as outlined in the
No Ti.

¥
L ‘Campaign Complete, Return Vehicle to Customer k

Only vehicies currently registered in the “Warm Weather States” are covered under LSC ESD (LSC expiration date March 31, 2016)
Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, 1A, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
‘TX, UT, WA, and WY

(Warranty Processor instructions CONTINUED . .. )

Operation Codes:

LSC ESD - D - Page |4

Op. Code Description Flat Rate Hour
360761 Frame Inspected — No Significant Perforation Found" 0.6 hrvehicle
3607GC 2WD Frame Replacement by Dealer 38.8 hr/vehicle
3607GD 4WD Frame Replacement by Dealer 40.4 hr/vehicle
3607GE 2WD Frame Replacement by Outside Shop 0.6 hr/vehicte
3607GU 4WD Frame Replacement by Outside Shop 0.6 hrvehicle

* Based upon Toyota's inspection criteria
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Allowable Sublet for Limited Service Campaign ESD
* Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be

claimed under sublet type ‘YF’ using the following formula:

Description Sublet Amounts
Op. Code 3607GE (2WD) = Maximum 38.2 hours X Outside Repair Shop Rate
Op. Code 3607GU (4WD) = Maximum 39.8 hours X Outside Repair Shop Rate
« Amaximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Codes ESD003 and ESD004.
«Rental Vehicles:
Op. OSPM Sublet
Code Description Authorization Sublet Amounts Type
3607GF | Vehicle Rental 1-30 Days Not Required
Vehicle Rental 31-60* Days
360766 (For frame replacement)
Vehicle Rental 61-90* Days “Follow the Toyota
Boor (For frame replacement) Transportation RT
Vehicle Rental 91-120* Days ; Assistance Program
EY (For frame replacement) Requwed {TTAP) Guidelines.
Vehicle Rental 121-150* Days
soo Gw (For frame replacement)
| Vehicle Rental 151-190" Days
| 360762 (For frame replacement)

“Rental car for frame replacement is up to 7 days under sublet type RT. If frame replacement is delayed
due to parts availability, additional time, up to a total of 30 days, may be claimed. Additional time, uptoa
total of 190 days, may be claimed only with DSPM advance written authorization.

“*As stated in the policy, any special vehicles above the standard rental cost must be approved by the
DSPM and should only be given to customers that face extreme hardship with the standard rental vehicle

(e.g. the vehicle is used for their livelinood).

(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual.)

Note: Warranty Op. Code for claim filing will be available Thursday, March 26, 2015.

Only vehicles currently registered in the "Warm Weather States" are covered under LSC ESD (LSC expiration date March 31, 2016)

Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, 1A, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY

Frame Registration and Credit Program
Toyota understands that this campaign has experienced longer than expected lead times for frame
replacement parts. This longer than expected lead time between frame inspection/parts ordering and part
arrival could result in a frame repair that is unable to be completed due to various reasons:

e Vehicle totaled or involved in an accident

« Customer sold vehicle (unable to reach new owner)

« Unresponsive customers due to extended delay

° Etc.

Due to these unique circumstances and the fact that frames are *nonreturnable Toyota has setup a frame
registration and potential credit program to help assist dealers in these rare cases.

Unable to perform frame replacement ]
vehicle totaled |
+ vehicie sold
no resp. from customer (30 days) |
Contact region end provide required
documentation for frame registration
‘and credit consideration. |
meee T =
‘Toyola revi ews umer Customer Pay oF 5
Tayola reviews documentation and r
[ places frame on 60 day registry? | © ned Frama removed from frame reas. |
j ae See rere
| *Regisiry lists available frames for ¥
open orders, GW and customer pay | ee ead
| cases to all regions, PDCs, and L___Paris credit. pas
L SRS coaiers 2 Teer t Y u
| Dealer files claim for frame credit |
Goodwill or Customer Pay t |
Repair Found . Y Phi
| PRs system generates frame pin
r Se t stamp # number retum request.
} CSL and NAPO will help coordinate: T
| ee ee baase are Dealer cuts out secon of frame rail] j 1
L Sen, containing the pin stamp # and returns: 1 Sore ‘all ee EN ee nal
ito TMS though the PRS system. | eae :

es

| No frame part credit required. stamp #

ee recalves frame section with pin]
|

Gredit Complete |

Frame Registration
For obsolete frame registration please provide the following information to your respective regional
representative (DSPM/FTS):

~e—Dealer code-——-— a mes eae
° VIN
e Documentation of why repair cannot be completed
o Totaled Vehicle: Insurance papers for totaled vehicles/carfax report
o Private Party Sold Vehicle: Copies of sales paper work (if possible)
o Unresponsive Customer: Provide contact call log/ournal.
= 30 day minimum contact period
= Must contain 4 different contact attempts on 4 different dates (phone, email, text, etc)
e Frame Part Number
e Frame Pin Stamp #
e Picture of Frame/PIN Stamp #
e Frame Order Reference Number
e Part storage description (ie. outside, warehouse, in shop)

Only vehicles currently registered in the “Warm Weather States” are covered under LSC ESD (LSC expiration date March 31, 2016)
Warm Climate States AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
— TX, UT, WA, and WY