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NHTSA ID Number: 10134304

Manufacturer Communication Number: T-SB-0019-16

TSB/Document Date: 2018-04-23


Summary

TSB: Some 2016 model year vehicles equipped with Entune? Audio (version UU.10.48), Entune? Audio Plus (version EU.10.68 or EU.20.25 or EU.20.28), or Entune? Premium Audio (CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the following conditions: ? Swiping feature inoperative on APPs or Setup screens. ? Meijer Department Store is intermittently pronounced ?Mee-jer.? ? Number of transferred contacts is not updated. ? Slacker skips 2 songs when using steering wheel controls. ? Starting Pandora via voice recognition is intermittently inoperative. ? Transitioning from BT Audio to Entune, no sound is output (iPhone and Android). ? FM mode will show the incorrect number of available stations intermittently. ? Voice recognition will not start intermittently. ? Audio is intermittently not displayed on the home screen. ? Rumbling sound when no audio is playing. ? Intermittent ?Message list could not be loaded? is displayed when retrieving messages. ? Audio information does not match between the Head Unit and Instrument Cluster. ? Instrument Cluster has incorrect display of XM channels. ? Panoramic camera view is intermittently inoperative. ? Scout voice guidance has rear speakers muted. ? USB Audio Playback resets after key cycle.


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(2) Select Setup on the Apps screen. Figure 8.

Navigation EW]

Setup Traffic RS Lest g

© 2016 ToyotaeBay logo Motor Sales, USA

G@PTOYOTA _ T-SB-0019-16

March 11, 2016 Page 7 of 12

Entune Audio Head Unit Software Update (Fujitsu Ten)

Software Update (Continued)

7, Select Genera! on the Setup screen.

8. Select Software Update from the list on the
Generat Settings screen.

HINT

Scroll down the list until Software Update
is displayed.

9. Select Update on the Software Update screen.

Figure 9.

General HomeSceen Voice errr

Eliseo aed Wn ear
Ci satis Screen Off S

Figure 10.

Delete Personal Data
Ra ee ty

(eee ier g isc ig
Rie eure}

pes

Figure 11.

Software Update

© 2016 Toyota Motor Sales, USA

@ TOYOTA _ T-SB-0019-16

March 11, 2016 Page 8 of 12

Entune Audio Head Unit Software Update (Fujitsu Ten)

Software Update (Continued)

NOTE

If software has been detected properly, a
“New Software was found.” pop-up will
be displayed.

10. Verify that the new software is up-to-date on the
Software Update screen.

NOTE

Update Software is enabled only if there
is an update newer than the current

software.

Figure 12.

in
a

a

PAO 4 Te TOKE
> AU.26.61 30.0:

se

Figuro 43.

ern aS) Ly ry =

ESCUELA Nera 1) my WOR UT Ub i
Hard No.: 86100-02100

fata i

Occur yaa EIEKH}
ered ree VOR LOxe):
Audio: AU.30.08

soael 117 iad aU ren cud

© 2016 ToyotaeBay logo Motor Sales, USA

@TOYOTAeBay logo _ T-SB-0019-16 March 11, 2016 Page 9 of 12

Entune Audio Head Unit Software Update (Fujitsu Ten)

Software Update (Continued)

Software Version information

Entune™ Audio Entune™ Audio Plus Entune™ Premium Audio
New Version New Version New Version
T Current 16 Corolla Current Current 16 Corolla
ype Version 16 Rava Version 16 Corolla Version 16 Rav4
16 Camry 16 Rav4 16 Camry
16 Prius C 16 Prius ©
Operating
System - = -
Device
Driver UU.11.06 EU.20.14 CU.20.14
Audio. UU.11.06. EU.20.14 cu.10.71 CU.20.14
Navigation : : :
Bluetooth UU.11.06 BU .10,68 EU.20.14 CUa2 CU.20.14
UU.10.48 EU.20.05 CU.20.05
GUI UU.141.06 EU.20.08 * CU.20.08 -
Middle
ware UU.11.06 EU.20.14 CU.20,14
Kernel UU.11.06 Eu.20.14 CU.20.14
Voice
Recognition . EU.20.14 CU.20.14

11. Select Update Software on the Software Figure 14.
Update screen. OnaneBay logo re Som)
Model ID.13TDANNA-CAQ1 SAMID.AEAIBUVMSW
Hard No :86100-02100

err og

el TIE by uO eS Oa
Device Dever: AU.30.08 x
Audio: AU.30.08 x

Oa ee

Software Update (Continued)
© 2016 Toyota Motor Sales, USA

GTOVOTA _ T-SB-0019-16 March 11, 2016 Page 10 of 12

Entune Audio Head Unit Software Update (Fujitsu Ten)

12. Select Yes on the “Would you {ike to start the Figure 15.
software update?” pop-up.

Would you like to start the software update?

=

Figure 16.

NOTE
Entune™ Audio Plus only: Select left box

Pe OCNraee ee cadet Yer ae ere YS

on the “This preset is currently empty.
Would you like to save [XXXX] as a
preset?” pop-up.

MU ee ata aslo
Would you like to save [XXX] as a presat’?

Dente A aed

Detal eer ei ae

13. This unit begins installation. Figure 17.
NOTE aCe MO steele
Do NOT turn off ACC before the software taste Retiree aS ca
is ready for updating. Fs

Pens re
Cur Reece un als

Installing 1 of 12...

Software Update (Continued)
© 2016 Toyota Motor Sales, USA

CP TOYOTAeBay logo T-SB-0019-16 March 11, 2016 Page 11 of 12

Entune Audio Head Unit Software Update (Fujitsu Ten)

14. When “The software is ready for updating.” Figure 18.
Displays, cycle the ignition OFF and wait for
30 seconds. Then cycle the ignition SC CCR LS
ON again.

De nog ee

ere ee eee Peel ura Re unt Soi
and on to complete the update.

+5. Wait for the audio system to finish the Figure 19.

porate lundete, SCR iG

NOTE

Do NOT turn off ACC before the next

Toyota logo screen displays. Sea ne Ei

Ne Ku ae

16. When the ToyotaeBay logo lago screen is displayed,
the update is finished.

Figure 20.

SOT eaaa)

17. Remove the USB Drive SST from the vehicle USB port.

Software Version Confirmation

© 2016 Toyota Motor Sales, USA

12

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TSB/Document ID: T-SB-0019-16

Replacement Service Bulletin Number:

MFR Communication Date: 2016-03-11

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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