| Go CLC Expired on June 30, 2015 |

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May 16, 2012
Subject: Update - Limited Service Campaign (LSC) CLC
Early 2013 Model Year GS 350 Vehicles
Heating, Ventilating, and Air Conditioning (HVAC) System Update
Dear Dealer Principal NX

Lexus is initiating a Limited Service Campaign (LSC) CLC to update the air conditioner ECU witha Calibration in certain
early 2013 model year GS 350 vehicles

Background QO %

Early 2013 model year GS 350 vehicles may exhibit a condition where the HVAC Or an alter starting the
vehicle. This can be identified by the climate control display coming on brielly, Cy resetting at 75 degrees Fahrenheit for

both driver and passenger front zones. &

Limited Service Campaign (LSC) Remedy
neve »

Lexus dealers are requested to update the air conditioner ECU tion in affected vehicles at NO CHARGE to vehicle

owners.

Limited Service Campaign. Additional details on lew Vehicle Limited Warranty coverage can be found in the Owner's

All terms of the New Vehicle Limited Warranty will & in elfect whether or nol the customer takes advantage of this
Ni
Warranty and Service Guide booklet &

The following information is provided oo! and your staff of the owner notification timing and your degree of

involvement. Additional! information ind in the attached Lexus Q&A and customer notification letter.

Owner Notification Letter

Lexus will begin sending Service Campaign owner notilication in early June, 2012.

Please note that orf owners of the covered vehicles will be notified. If your dealership is contacted by an owner who has not

yel received a noti please verily eligibility by confirming through Dealer Daily/TIS prior to performing repairs. Dealers

should Gee. as outlined in the Technical Instructions found on TIS.
ve

Lexus tri rd to obtain current customer name and address information trom each state through industry resources
when mai wner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited
Service Campaign announcement, it is your responsibility to forward! the owner letter to the customer who purchased the
vehicle

ehi icabili
This Limited Service Campaign will be available at no charge to vehicle owners until June 30, 2015. All terms of the affected

vehicle’s Lexus New Vehicle Limited Warranty will remain in effect whether or not the customer takes advantage of the
Limited Service Campaign

New and Used Vehicles in Dealer Stock

Dealers are requested to perform this LSC procedure on any vehicles in their inventory prior to sale or lease. Vehicle LSC
completion can be verified through TIS.

Lexus Customer Convenience System (LCCS) Vehicles

Lexus requests that dealers verify whether their LCCS vehicles are covered by Limited Service Campaign C. Ifa vehicle
is covered, please perform the LSC prior to loaning the vehicle to a customer,

There are approximately 4,000 Lexus GS 350 (2013 model year) vehicles covered by this “> Campaign in the
US.

Number and Identification of Covered Vehicles

Model WM | Model Year -—vpe VIN Range |
BEIBL 5000159 35003419
5350 a4 | 208 CEIBL 25 - 5002722
Please note that not all vehicles in the VIN range may be covered by thi your dealership is contacted by an owner
who has not yet received the notilication, please verify coveragesbygamamng through Dealer Daily/TIS. Dealers should

perform the procedure as outlined in the Technical Instructions pos! AS.
Paris Ordering

The air conditioner ECU calibration update procedure €) require any parts.

Remedy Procedures

Please refer to TIS for Technical rnc her repair.

Many GS 350 vehicles subject t Service Campaign CLC may also be subject to CSC CLA (Engine Control
Module Update) andor Satgty R&aIN@D (VERS ECU Calibration Update) I is important that your dealership perform all
applicable repairs in a si i¥e Visit and correctly submit the associated warranty claims. Lexus will only accept sublet
charges for customer cai egfties (car wash, fuel fil rental pick up and delvery) on the dealer claim for the LSC CLO

: Ke

Warranty Reimbursement Procedure

|. OPERATION FLOW CHART

Verify Vehicle Eligibility

1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.

Covered H
Confirm the air conditioner ECU NX
calibration ID. Y
4%

Not Covered——>} No further action required,

OLD calibration ID

Reflash the ECU
with the updated calibration.

Campaign complete. ——— , Rs
‘ Check for any other open campaigns

'

: prior to returning vehicle to the 4

’ customer ’ oO
a

calibration ID

UPDATED aS

The operation codes to be used for this say
LSC | Opeode _ scription | Labor Hours
| 2610EA HVAG EC calibration updaie ONLY O.6/vehicle
AC ECU calibration update .
_2610EE En Ded wih CSC CLA ECM reflash) O.3/vehicle
VAC ECU calibration update .
ead Rae: wth LSC CLC VGRS ECU calibration update) O3/vehicle
HVAC ECU calibration update
2610ED mi with CSC CLA ECM reflash and Safety Recall CLD VGRS_ | 0.3/vehicle
ECU calibration update)
*The flat im@s@Clude O.1 hours for administrative cost per unit for the dealership

w

Many ey hicles subject to Limited Service Campaign CLC may also be subject to CSC CLA (Engine Control
Module P) and/or Salety Recall CLD (VGRS ECU Cahbration Update). It is important that your dealership perform all
applicable repairs in a single service visit and correctly submit the associated warranty claims. Lexus will only accept sublet
charges tor customer care amenities (car wash, luel fil, rental pick up and delvery) on the dealer claim for the LSC CLC
remedy. Please refer to the GS 350 Warranty Administrator Job Aid for specie guidelnes on correct claim submission

Lexus’ usual customer care amenities of car wash and fuel tank {ill apply to this LSC. Additionally, one day of rental vehicle

expense (to a maximum of $45) or the cost of pick up and re-delvery of the customer's vehicle may be claimed if required
and subject to the guidelines published in the Safety Recall/Special Service Campaign/Limited Service Campaign General
Procedures document on TIS

The affected VIN information will be downloaded and activated for dealerships to use on May 18, 2012

The repair quality of covered vehicles is extremely important to Lexus Please designate at least one associate (someone
other thar the individual who performed the repair) to verify the repair quality of every vehicle prior to a &O...

cts must
is number to

tis imperative that all media contacts (local and national) receive a consistent message. In this regard, all

be direcled to Brian Lyons (310-468-2552) in Corporate Communications. (Please do not S

customers. Please provide this contact only to media associates.)
Please review this entire package with your Service and Parts staff to familiarize them with its con they may properly

implement this campaign as well as address any owner concerns that may arise regardinghis Limited Service Campaign.
4

Thank you for your understanding Your on-going care for these Lexus owners dui paign protects our customers
and their image of Lexus.

Sincerely,

Don Fordiani Ss

National Field and Dealer Operations Manager \

Attachments &
CC Customer Satisfaction Manager Q Manager
General Manager Service Manager

Parts Manager @ Warranty Administrator
° <

OQuexus
Limited Service Campaign CLC - Q8A.

Early 2013 Model Year GS 350 vehicles
Heating, Ventilating, and Air Conditioning (HVAC) System Update

Oh____Whatis the condition?

Al Early 2013 model year Lexus GS350 vehicles may exhibit a condition where the HVAC sy -
initializes after starting the vehicle. This can be identified by the climate control display oe
briefly, and then resetting at 75 degrees Fahrenheit lor both driver and passenger fro: @N

new Air Conditioner ECU calibration update is available to address this condition,

O02. Whatis Lexus going to do? "
A2: Any authorized Lexus Dealer will update the Air Conditioner ECU with a new calibration at @O CHARGE

to the customer until June 30, 2015. The owner notification letters will begin in Ry June, 2012.

Q3:___ Which and how many vehicles are covered by this Limited Service
A3 There are approximately 4,000 early 2013 model year GS 350 vehicles inv, in US markets

Model Name Model Year Number of Vehicles
(Approx) _
GS 350 Early 2013 4,000

Q3a:__ When will this Limited Service
A3a: This Limited Service Campaign will b:

O4,__ Are there any other Toyota or Lenu’

ate a
Aa No, only Early 2013 Model Year GIRO Vef les ar are ~ocvered by this Li miled Sees Campaign

AS: The update will take ees minutes, however, depending upon the dealer's work schedule, it may

be necessary to make oO available for a longer period of time

6: jously paid for repairs to his/her vehicle for this condition?
Ao: tact the Lexus Customer Assistance Center at 1-800-255-3987 Monday
am !9 6.00 pm, or Saturday 7:00 am through 4:00 pm Pacilic Time for reimbursement
dolitional questions?

ith questions are asked to please contact Lexus Customer Assistance Center at 1-800-255-

A7 Ow
x Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7.00 am through 4:00 pm Pacific Time

Early 2013 Model Year Lexus GS350 Vehicles
Heating, Ventilating, and Air Conditioning (HVAC) System Update
Limited Service Campaign

[VIN]
Dear Lexus GS 350 Owner

At Lexus, we are dedicated to providing vehicles of outstanding quality and value As part of our continuing
efforts to provide superior customer satisfaction, Lexus is announcing a Limited Service Campaign, which
includes your vehicle. ®

What is the condition?

Early 2013 model year Lexus GS350 vehicles may exhibit a condition where # @Q vier
re-initializes alter starting the vehicle. This can be identified by the climate control disp Pigedh briefly,
and then resetting at 75 degrees Fahrenheit for both driver and passenger Iront zo: A new Air
Conditioner ECU calibration update is available to address this condition

What is included in the Limited Service Campaign? ba)

Before you are inconvenienced by this condition, any authorized Lexus desle}will update the Air
Conditioner ECU calibration at no charge to you for a limited time, This p&sgram will be offered until
June 30, 2015, and will only be available at an authorized Lexus

All terms of your New Vehicle Limited Warranty will remain Cs whether or not you take advantage
of this Limited Service Campaign. Additional details on the Veh'cle Limited Warranty coverage
can be found in your Owner's Warranty and Service’ foklet.

How do you take advantage of this Limited Service Campai

Please contact your authorized Lexus dealer GN appointment to have the Air Conditioner ECU
calibration updated before June 30, 201 pair will take approximately 30 minutes. However,
depending upon the dealer's work schedule, be necessary to make your vehicle available for a longer
period of time.

If your vehicle is covered by this fervice Campaign, you do not need this owner letter to have the
ist the dealer in confirming vehicle eligibility, we request that you

campaign completed; hoy '
present this notice at the i ‘our service appointment,

www lexus como) _ Ru will need your full 17-digit Vehicle Identification Number (VIN) to input the
new inlormayén.

It you would maf ate your vehicle ownership or contact information, please go to

What ifyou have ofeg@uestions?

Ye xus dealer will be more than happy to answer any of your questions and set up an
to perform the repair. |! you require further assistance, you may conlact the Lexus Customer
Ky.

e Center at 1-800-255-3987 Monday through Friday, 5:00 am to 6.00 pm, Saturday 7:00 am
4,00 pm Pacilic Time.

cy a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.

Thank you for driving a Lexus.

Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, USA, INC.