| Gp COF Expired on May 31, 2015 |

TOYOTA

Toyota Motor Sales, US.A., Inc.
19001 South Western Avenue
Torrance, CA 90501

(310) 468-1000

%
es

ited Service
lander HV and

Update — 7/23/2012: Vehicle applicability section has been updated to provide
information regarding vehicles that had updated parts installed during vehicle
manufacturing.

Previous versions of these documents should be discarded.

To:
Subject:

All Toyota Dealer Principals, Service Managers, and Parts Managers

Limited Service Campaign COF
Certain 2011 and 2012 MY Highlander HV and Certain 2012 MY Prius V
Exhaust Gas Control Actuator Replacement

In our continuing efforts to assure the best in customer satisfaction, Toyota is launching
Campaign to replace the Exhaust Gas Control Actuator on Certain 2011 and 2012 MY Hi
Certain 2012 MY Prius V Vehicles 4

»
le

L Prius V

Background
On certain 2011 and 2012 model year,

Highlander HV

ler HV and certain 2012 model year Prius V vehicles, there is a

possibility that the exhaust gas gp
Temp Indicator Lamp* (=), and

* For Highlander HV the Wat
temperature gauge enters t

itor may develop a coolant leak. If a coolant leak occurs, the Water
Engine Lamp (&) will illuminate.
indicator Lamp will illuminate when the needle for the engine coolant
lone.

lf the above warnin
diagnosis and repai
to overheat.

inate, the driver should pull over, and contact an authorized Toyota dealer for

intigued operation of the vehicle with insufficient levels of coolant will cause the engine

evingCam paig
ners aré requested to replace the Exhaust Gas Control Actuator at NO CHARGE to the customer.

coverage can be found in the Owner's Warranty and Service Guide booklet.

The following vital information is provided to inform you and your staff of the owner notification timing and your
degree of involvement.

Limited Service Campaign COF - D - Page 2

1. Owner Notification Letter Mailing Date
The owner notification will commence in Late April, 2012, shortly after the dealer notification.

Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received a notification, please instruct them to verify eligibility by confirming through
Dealer Daily/TIS prior to performing repairs. Dealers should perform the repair as outlined in the
Technica Instructions found on TiS.

Toyota tries very hard to obtain current customer name and address information when mailing owner letters.
In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Segvice
Campaign announcement, it is the dealership's responsibility to forward the owner letter to th er
who purchased the vehicle.

2. Vehicle Applicability

This Limited Service Campaign will be available at no charge to vehicle owners |, 2015. All
terms of the covered vehicle’s applicable New Vehicle Limited Warranty will remaih irfacf regardless of
whether or not the customer takes advantage of the Limited Service Campaign.

There are a small number of vehicles (approximately 200) that had an vedi ter exhaust pipe
assembly and exhaust gas control actuator installed during vehicle a g. The kit parts used for this
campaign cannot be installed on these exhaust pipes due to cesar daly on the exhaust pipe. There is
no need to replace the actuator on these vehicles. If a vehicle that app ‘0 be in this condition arrives at

the dealer, confirm the vehicle’s condition and contact your regi epresentative for further information.

3. New and Used Vehicles in Dealership Inventory (In-S

To ensure customer satisfaction Toyota request that deal
on any New or Used Vehicle in dealer inventory that
customer delivery.

4. Toyota Rent-A-Car (TRAC) Vehicles ’
Toyota requests that dealers verify whether C vehicles are covered by Limited Service Campaign
COF. Ifa vehicle is covered, please os (ReLimited Service Campaign prior to renting the vehicle to a
customer.

5. Dealer Summary Reports

tm the Limited Service Campaign Remedy
by this Limited Service Campaign prior to

Summary Reports, containii ny er of covered vehicles in your dealership's primary marketing area,
have been enclosed in the, kage.

rtain 2012 Model! Year Prius V vehicles covered by this Limited Service Campaign

in the U.S.
Model WM MY VDS START | EINISH

BC3EH | 2000105 | 2003975

2
© Highlander JTE on DC3EH | 2000102 | 2003980

HV
2012 BC3EH | 2003982 | 2007095

DC3EH | 2003983 | 2007094

Model wel] MyY_| vps. || sTaRT | FINISH
Prius V JTD 2012 | ZN3EU | 3000105 | 3079570

Please note that not all vehicles in the VIN range are covered by this Limited Service Campaign. Ifa
dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify
coverage by confirming through Dealer Daily/TIS. Dealers should perform the procedure as outlined in
the Technica! Instructions located on TIS.

Limited Service Campaign COF - D — Page 3
A UIO matrix by state is provided to inform your dealership of the number of covered vehicles in your state.

STATE] UO] [STATE|_UIO™)] [STATE|UIO™)] [STATE] UIO™] [STATE]_UIO
AK | _ 28 HI [0 MI | 281 NV. | 136 ut | 104
AL 474 1a [458 MN | 221 NY] 983 vA_ [811
AR [129 ID [85 Mo [237 OH} 524 vt_| 68
AZ| 400 L143 Ms_|_ 57 OK {105 WA [762
CA | 5014 IN [323 MT] 39 OR} 482 wi} 349
CO | 354 KS [122 NC_ | 871 PA | 724 w_ |f 65
CT 259 KY. 197 ND 28 RI 79 WY
bc |_o La |_109 NE [70 so | 214
DE | 63 MA_|_673 NH [411 sD] 33
FL | 1158 MD_|_557 NJ | 513 TN__ [272 DY
GA_ [379 ME | 84 NM_|_127 Tx} 898 ~y

7. Super Long Life Coolant

[Chemical Part No. Chemical Name %__ Qty/Unit
| Toyota Genuine 50/50 Pre-Diluted Su
00272-SLLC2 Life Coolant (SLC) 1 Gal.

Toyota Genuine 50/50 Pre-Diluted Super Long Life Coolant ~~ be ordered through the Toyota

Chemical Program and will be drop shipped from AMREP.
8. Parts Ordering (Dealer Ordering Solutions

Orders can be placed through your dealership’s faci he parts have been placed on Dealer
Ordering Solutions and will be systematically released ased on dealer ordering criteria.

Please refer to the table below and the Technicaff{inStuictions for part number information.

Model Part Number: Description
ALL 16492-21050 RING, O RADIATOR.
Highlander HV_| 04001-88131 TOR SET, EXH PIPE GAS CONTROL
Prius V___ |: 04001-88237 TOR SET, EXH PIPE GAS CONTROL

NT PARTS ORDERING UPDATE
ture Safety Recall, Service Campaign (SSC/LSC) and Customer
Support Program (CSP, il! be eligible for the Monthly Parts Retum Program. Please refer to
PANT Bulletin 2011-4 ‘campaign parts that are currently returnable under the Monthly Parts
Return Program and additional details.

a)s|./2
i

ol
Effective January 1, 2012

Each dealer will cific dealer ordering criteria in an email from their facing PDC Manager based on
Repair Orde Volu' POC Affected VIO. Therefore, it is vital that each dealership work with both Parts
and Se immediately file claims and coordinate appropriate kit orders. A sample of the Parts

Alloc: rt has been attached below for your reference.

( ) TOYOTA
Parts Allocation Report

SAMTLE TOVOTA st MOWHEAL

eagle

Limited Service Campaign COF — D - Page 4

9. Remedy Procedures

Please refer to TIS for Technical Instructions on vehicle repair.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time

of appointment.

10. Warranty Reimbursement Procedure

Specific 2011 and 2012 MY Highlander HV and Certain 2012 MY Prius V Vehicles

Breconcereseenee

Verity Vericie Eigibiity
1. Chack the VIN range
2. Check the TIS Vehicle Inquiry
System.

T
Covered

pocnwccdccccensn,
ANOTE: The newly designed actuator is

4 mado of motat, the olf design was

# back plastic. There are approximately §
14200 vahicies Involved in this campaign|
{that had the updated actuator inatatledy
8 dating vohicte ascembly.
Ba mewmceeecenaa!

Drain the engine costant from the
radiator draincock plug

Usa.a clean container to collect the
ccootant. this cootant will ba reused

eaccswedenssane

t

Replace the exhaust pipe gas contro! ff @
actuator. e

‘

‘

NOT reuse the coolant that is drained

$8

'
8

(/

—o—
CRpaign complete I.
Ben cle to the customer

|——Not Covered —

en dacoanectng the cotsnt hoses by ;
the exhavel pipe as nay be :
. niained =

(No further action required.

Description

Flat Rate Hour

2606DB

Confirm VIN and Perform Exhaust Gas Control Actuator,

Replacement

2.3 hi/vehicle

|
|

2606DC

Confirm VIN and Perform Exhaust Gas Control Actuator

Replacement

2.1 hrWvehicle

© jhe cost of 50% Premix Super Long Life Coolant (00272-SLLC2) can be claimed up to 1 liter at a

bove operation codes include 0.1 hour for administrative cost per unit for the dealership.

aximum of $7.00 per vehicle as sublet type “OF” under Op. Codes 2606DB and 2606DC.
e Prius V Rental Car: Use “RT” sublet type for Op. Code 2606DB. A customer rental car through the
Toyota-Rent-A-Car (TRAC) program is available for a maximum of 1 day at a maximum rate of $35

per day.

« Highlander HV Rental Car: Use “RT” sublet type for Op. Code 2606DC. A customer rental car
through the Toyota-Rent-A-Car (TRAC) program is available for a maximum of 2 days at a maximum
rate of $35 per day.

¢ Towing Sublet: If the customer's vehicle required towing to the dealership, use “TW" sublet type
under Op. Codes 2606DB and 260DC.

NOTE: For operation codes covering vehicles that were updated during vehicle manufacturing
contact your regional representative.