BLE Expired on October 31, 2014

© venus

September 29, 2011

Subject: Limited Service Campaign (LSC) BLE
Certain 2011 Model Year CT 200h Vehicles

Improper Concentration of Super Long Life Coolant (SLLC) Ne

Dear Dealer Principal: DS
Lexus will initiate a Limited Service Campaign (LSC) BLE to drain the engine/hybrid system coolant and Oe ihe proper
mixture Super Long Lile Coolant (SLLC) in certain 2011 model year CT 200h vehicles

%

Background Oy
On certain 2011 model year CT 200h vehicles, the engine and hybrid system may have bggn [ill@Avith an improper mixture of coolant
(Super Long Life Coolant). <

Limited Service Campaign (LSC) Remedy VP?

Lexus dealers are requested to drain the engine/hybrid system coolant ancy & ith the proper mixture Super Long Life Coolant at
NO Charge to the customer.

All terms of the New Vehicle Limited Warranty will remain "Cy ss of whether or not the customer takes advantage of this

Limited Service Campaign. Additional details on the vehicle's icle Limited Warranty coverage can be found in the Owner's
Warranty and Service Guide booklet.

The following inlormation is provided to advise you and on the dealer and owner notification phase of the campaign and your
degree of involvement. Additional information "S f in the attached Lexus Q&A and customer notilication letter.

Owner Notification Date
Lexus will begin sending the Limited Sih Stoner notification in early October, 2011 via first class mail.
Vehicle Applicability

This Limited Service Carffaaj : on October 31, 2014. All terms of the affected vehicle's Lexus New Vehicle Limited Warranty
will remain intact ve ether or not the customer takes advantage of the Limited Service Campaign.

Remedy Procedures

Refer to TIS for the appropriate Technical Instructions. Technical instructions will be posted on TIS on Thursday, September 29, 2011.
Number and Identification of Affected Vehicles

There are approximately 2,770 Lexus CTZ200h (Certain 2011 Mode! Year) Vehicles covered in the US

VIN Range

Model WMI Model Year VDS Range

CT 200h JTH 2011 KD5BH 2000113 - 2018907

Please note that only owners of the covered vehicles will be notified. If your dealership is contacted by an owngr w 5 not yet
received the nolilication, please verify coverage by confirming through Dealer Daily/TIS. Dealers should perc Ne Procedure as

outlined in the Technical Instructions posted on TIS.

Parts and Supplies Y

The following are required to perform the remedy procedure. NK 4
Part Number Part Name Quantity/Vehicle OM
90430-18008 Gasket 1

Part Number Part Name
00272-SLLC2 Super Long Life Coolant (SLLC) | A

IMPORTANT PARTS ORDE INDER
Effective March 1, 20039, Safety Recall, Special Service Campaign , Lignited Service Campaign (LSC) and Customer Satisfaction
Program (CSP) parts do not earn obsolescence credits and are a fe under the Monthly Return Program. Please order parts
based only on conlirmed appointments and immediate customer Mgeds grlease reference Service and Parts Operations Communication

1

2009

additional details.

STATE UIC STATE UO
AK UT 14
AL 20 VA a?
AR VI |
53 WA 98
CA Wi 22
60 WY 4
CT 28 WY i
4
DE
FL
72
Tools, Equi Nepstar
The followirigySols and equipment are required for this procedure.

e Standard hand tools
e Techstream
© Coolant concentration checker

te
Warranty Claim Processing Instructions

Dealers are required to submit LSC claims using the information described below.

LSC Opcode Description Labor Hours

BLE 16171 Adjust the consistency of the coolant to 50/50 1.6*

*NOTE: The flat rate time includes 0.1 hour for campaign administrative cost per unit for the dealership. Lexus warranty will only accept
one claim per vehicle under the terms of the LSC. Please ensure that your dealership checks Dealer Daily or TIS to see if t Se has

been repaired under this LSC prior to servicing a vehicle. ae
ealers

Dealers are required to claim the super long life coolant as a sublet on the warranty claim submitted for the reme

should use ‘OF" sublet type code and may claim to a maximum of $50 per vehicle for the replaced coolant. AS nnot be claimed

as a replacement part.

Lexus’ usual customer care amenities of car wash and fuel tank fill apply to this LSC. Additionally, o Poy @f rental vehicle expense (to a
maximum of $45) or the cost of pick up and re-delivery of the customer's vehicle may be clai d and subject to the quidelines
published in the Safety Recall/Special Service Campaign/Limited Service Campaign Genel oars document on TIS, (this needs
to be approved by TMC - need Lexus Touch opcodes).

The alfected VIN information and operation codes will be downloaded and activated iAegerhis to use on September 30, 2011.

Please review this entire package with your Service and Parts staff to familari:

ith its contents so they may properly implement
this campaign as well as address any owner concerns that may arise reg.

imited Service Campaign.

Thank you for your understanding. Your on-going care for these rs during this campaign protects our customers and their
image of Lexus.

Sincerely, ~

Gilhan Medina
Service and Parts Field Operations Manager '

Attachments @
. “\

CC: — Customer Satisfaction Ma: Sales Manager
General Manager Service Manager
Parts Manager Warranty Administrator

QY

QO vexus

Limited Service Campaign (LSC) BLE - Q&A
Certain 2011 Model Year CT200h Vehicles
Improper Concentration of Super Long Life Coolant (SLLC)

1: _What is the condition?
Ai: = Oncertain 2011 model year CT200h vehicles, the engine and hybrid system may have been filled with an
improper mixture of coolant (Super Lang Life Coolant).

ta:_ Will the improper mixture of Super Long Life Coolant provide adequate anti-freez

protection?
Ala: In certain extreme cold weather conditions (below 10 degrees F) the improper mi uby
er 2

engine/hybrid system coolant will start to freeze and may not provide adequate

protection. vy
2: What is the purpose of Super Long Life Coolant?

A2: The Super Long Life Coolant is circulated through the engine and inverter as bly,to manage and
dissipate heat created by the components.

Q3:___ What is the cause of this condition?
A3: During manufacturing an error occurred resulting ina SLLC rege instead of the correct 50/50
mixture.

04: ; i is LimitayGemice Campaign (LSC)?
Ad: There are approximately 2,774 vehicles covered by this

Model Year Affected Vehicles
2011 CT200h

Q5:_ _ What is the production period of the vehigigs covered by the LSC?
AS: The covered vehicles were produced "¢ id-Frugust 2010 to Mid-March 2011.

6; __ Are there any other Toyota, Scidw, or us Vehicles involved?
AS: No, this condition only affects cert 11 model year CT200h vehicles.

early October, 2011.
proper mixture Supe

$ dealer will drain the engine/hybrid system coolant and replace it with the
ife Coolant at NO CHARGE to the customer for a limited time.

ailable for a longer period of time depending upon the dealer's schedule.

Q10: t should an owner do if they have additional questions or concerns about their vehicle?
A10: If an owner has additional questions, the local Lexus dealer will be more than happy to answer any of the
questions and set up an appointment to perform the repair.

If the customer requires further assistance, he/she may contact the Lexus Customer Assistance Center at 1-
800-255-3987 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific
Standard Time.,
us

Certain 2011 Model Year Lexus CT200h
Improper Concentration of Super Long Life Coolant (SLLC)
Limited Service Campaign BLE
LIMITED TIME OFFER

[VIN]
Dear Lexus Customer:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts titgrovide
superior customer satisfaction, Lexus is announcing a Limited Service Campaign Program, which includes ni

What is the condition?
On certain 2071 model year CT200h vehicles, the engine and hybrid system may have been filled .... mixture
of coolant (Super Long Life Coolant).

Whatis included in this Limited Service Campaign? rn
Before you are inconvenienced by this condition, any Lexus dealer will drain the oon system coolant and
s déa

replace it with the proper mixture Super Long Life Coolant at NO CHARGE to you for a limijéd time. This program will
be offered until October 37, 2074, and will only be available at your authorized < ler.

All terms of your New Vehicle Limited Warranty will remain intact regardless yp ef or not you take advantage of
this Limited Service Campaign. Additional details on your vehicle's N imited Warranty coverage can be
found in your Owner's Warranty and Service Guide booklet.

Please contact your authorized Lexus dealer to make Sppointment to have the SLLC in the Engine Hybrid System
replaced before October 31, 2014, The repair wi approximately two hours. However, depending upon the dealer's

available for a longer period of time.

\f your vehicle is covered by this
campaign completed; however, to a
this notice at the time of your se

If you would like to update yournife ownership or contact information, please go to www.jiexus.com/owners. You will
need your full 17-digit venice’ ification Number (VIN) to input the new information.

ice Campaign you do not need this owner letter to have the
the dealer in confirming vehicle eligibility, we request that you present
intment.

What if you have other qu

Your jocal L fe} will be more than happy to answer any of your questions and set up an appointment to
perform the repair, ‘ou require further assistance, you may contact lhe Lexus Customer Assistance Center at
1-800-2553987 Motitlay through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.

lf you arg ave ssor, please assist us by forwarding this nolice to the lessee.

We his notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inc ce this condition may have caused you.

in
Thank you for driving a Lexus.
Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, USA, INC.