TOYOTA

Toyota Motor Sales, U.S.A, Inc.
19001 South Western Avenue:
Torrance, CA 90501

(310) 468-1000

To: All Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Floor Mat Installation and Inspection

As part of Toyota’s on-going commitment to customer safety, this communication is sent to remind
you of the importance of routinely checking the floor mats of your customer’s vehicles to ensure they
are appropriate for each application and are properly installed using the factory retention knob-style
clips or hooks.

Effective procedures for floor mat installation and inspection demonstrate your continuing
commitment to customer safety. Please reinforce these important points with all of your staff by:

e Sharing this reminder letter and inspection process attachments with all associates.

© Continuing to conduct periodic management meetings and training sessions on your
dealership’s standardized quality control processes, including those applicable te floor mats.

e Ensuring your dealership has adopted processes to:

¢ Display the previously provided “Driver's Floor Mat Safety” poster in highly visible
locations in and around your service drive. These posters are available through the MDC
for $5.00 each (MDC Part #00411-140006)

Inspect customer vehicles at write-up and alert customers to potential floor mat concerns.

b. Implement floor mat inspection as part of all Multi-Point Inspections (MPI) and as described
in the Toyota MPI checklist/form.

c. Remove all driver’s side floor mats that cannot be secured and replace broken or
inoperative retention clips/hooks.

d. Remove double stacked or improper mats and secure the proper fitting floor mats or Atl
Weather Floor Mats using the original equipment (OE) retention clips or hooks.

e. Remove any items that cannot be secured or that interfere with the vehicle’s pedal
operation
Note: All removed items, including unsecured or double-stacked floor mats, should be
placed in the vehicle’s trunk or cargo area. Document this action on the repair order and
place a Floor Mat hang tag on the mirror and explain to your customer why the floor mat
was removed from their vehicle. Additional hang tags are now available through the MDC
free of charge. Hang Tags come in bundles of 20 (MDC Part # 00411-140004)

f. Deliver all new, pre-owned, and TRAC/loaner vehicles with floor mats that have been
confirmed as applicable for the vehicle and secured appropriately.

Floor Mat Inspection Review Confirmation Report
Region/PD:

~ Regional/PD Field

Attachment #1

All Floor Mat Inspection (Carpeted and AWFM), Application and Installation Instructions

Post this at all focations where Floor Mats are stored and/or installed.

@ Read these important Warnings BEFORE Installing ANY type of Floor Mat.

A. General Floor Mat Warnings

Only install floor mats designed specifically for that model and model year. This applies both to All
Weather Floor Mats as well as carpet floor mats.

o Never install a floor mat if you are uncertain of the model application.

co Never install the passenger floor mat in the driver's position.

o Never install the floor mat with the securing end (side with clip grommets) in the reverse direction

facing the pedals.

Always properly secure the driver's floor mat using the retaining hooks (clips) supplied in the bag with the
floor mats. If the mat is properly secured and you have confirmed vehicle applicability, it will not interfere
with the accelerator pedal. (Note: Some mats may have the knob style retaining clips instead of the hook
style)

o Never install the front driver's floor mat without confirming that all retaining hooks or knob style clips

have secured the mat firmly into place.

The retaining hooks are designed to accommodate only one floor mat at a time.

co Do not install another floor mat(s) on top of an existing driver's floor mat.
Never turn the driver's floor mat over on the vehicle floor to keep the mat’s top carpet side clean or to
prevent wear.
After installation, always check the operation of the accelerator, brake and clutch (if applicable) pedals to
assure the floor mat does not interfere with them.
DO NOT Remove the warning tag attached to the front driver's floor mat (Customer to remove only).
To ensure the floor mats proper non slip operation, DO NOT place anything between the floor mat and the
vehicles carpet.

B. Inspection Instructions and Application Information

Before placing any floor mat in a vehicie, be familiar with the procedure outlined below.

Each dealership associate storing or installing the floor mats should be familiar with the following:
o Identifying the correct floor mat for the specific vehicle application.
o Correctly installing the floor mat.

Permanently mark each floor mat used for TRAC (Service Loaner) vehicles with the correct vehicie
application (i.e. make, model and model year). Regularly check each floor mat to ensure correct
application.

Regularly verify the correct floor mat is securely installed in the appropriate model using the
retaining hooks/knob style clips.

Inspect all vehicles in dealer stack to ensure that the correct floor mat is securely installed in the vehicle
using the retaining hooks (clips).

« TRAC (Service Loaner Vehicles) both before and after the vehicle is loaned out to the customer
New Vehicle Inventory

Used Vehicle Inventory

Demonstration Vehicles

All vehicles returning from a car wash

eoee

Floor Mat Installation
If you are installing Carpeted or All Weather Floor Mats (AWFM) in a specific vehicle far the first time, please
follow these impartant instructions.

1.
2.

N oO BW FR w&

Carefully read the General Floor Mat Warnings.

Check for correct part number on the packaging label as well as on the floor mats to confirm vehicle
applicability.

Check for correct model name on the packaging labet to confirm vehicle application.

Carefully read the warning tag attached to the driver's floar mat regarding installation.

Install only the driver's floor mat in the driver's foot area.

Do nat install more than one floor mat in the driver's foot area.

Follow the floor mat retention clip installation instructions supplied with the vehicles floor mats. (Note: The
hooks style clips are supplied in the bag with the floor mats. Some models come equipped with a Knob Style
clip that is part of the floor carpet).

Ensure all retaining hooks (clips) supplied with the floor mats are securely installed to the vehicle floor
carpet's grommet holes.

Install the floor mats securely to the retaining hooks verifying the driver's floor mat is secured to the vehicle
floor.

10. Check the following pedal operation to assure the floor mat does not interfere with the:

o Accelerator Pedal
o Brake Pedal
o Clutch Pedal (if equipped)