DISTRIBUTE TO:
M Service Manager

@ Warranty Administrator

CP TOYOTA

Warranty Policy Bulletin

No.: POL14-11
Date: 12/10/14
Page: 1 of 4

REVISED 9/10/15

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE6) PHASE 2
& 3-— PARTS REPLACEMENT FOR CERTAIN MODELS:
WARRANTY EXTENSION FOR CRACKED AND/OR
STICKY/MELTING DASHBOARDS (INSTRUMENT
PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR
THE FOLLOWING VEHICLES:
CERTAIN 2003-2005 MY 4RUNNER

CERTAIN 2005-2010 MY AVALON

CERTAIN 2007-2011 MY CAMRY AND CAMRY HYBRID
CERTAIN 2004-2010 MY SIENNA

CERTAIN 2004-2008 MY SOLARA

Background

Toyota has received reports where some vehicles may exhibit cracked and/or
sticky/melting dashboards as a result of heat or humidity.

In Mid-December, 2014 Toyota announced the reimbursement Phase of this
warranty enhancement program. Since prior to that announcement, Toyota has
been diligently making parts preparations for the parts replacement phase of this
Program. Due to the age, volume, and breadth of the covered vehicles subject to
the Program and the size and complexity of dashboard manufacturing, Toyota
will be launching the part replacement portion of this Program in several phases;
please refer to the table below for part replacement model phasing.

Phase Model Description Tentative Mailing Schedule
1 ALL Reimbursement Mid-December, 2014
2 Avalon, Camry, Solara Late June, 2015
3 4Runner Part Replacement Late July, 2015
4 Sienna October, 2015

Although Toyota is increasing production levels, it is difficult to predict customer
demand and where parts need to be shipped to support customer demand. It is
important that dealerships explain to customers that there still may be a period of
time the customer will need to wait before part replacement can be performed.
Please be sure to take this into consideration when performing customer

scheduling.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

Applicability

POL14-11
12/10/14

REVISED 9/10/15

2 of 4

The dashboard is covered under the Toyota New Vehicle Limited Warranty for 3
years from the date of first use or 36,000 miles (whichever occurs first).
However, Toyota is announcing a Warranty Enhancement Program to cover
parts replacement to address this condition.

Primary Coverage offers the Warranty Enhancement until May 31, 2017,
regardless of mileage.

After the Primary Coverage expires, the Secondary Coverage is applicable for

10 years from the date of first use, regardless of mileage.

Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.

Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.

This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantied” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.

Covered Vehicles

Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
checking TIS before completing any repairs.

Claim Submission

Claim | Phase Op. Fo :
Type Code Model Description Labor Time
Avalon
AHGDOB it ale Confirmed 2.1 hr/vehicle
Repair 2 Camry aes -
Program AHGDOC a Dashboard 2.2 hrivehicle
y Assembly
3 4Runner
4 TBD Sienna TBD hr/vehicle

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

POL14-11
12/10/14
REVISED 9/10/15
3 of 4

Toyota Warranty Policy Bulletin

Photo Requirements and Parts Retention

Toyota requires photo documentation of replaced dashboard assemblies to be
recorded as part of the R.O. documentation for this repair. Photos must provide

perspective image(s) that illustrate the damage.

A photo must also be taken with the odometer in focus and the dashboard in the
background. Photos must be made available for TMS Warranty Department
review upon request.

Removed dashboard assemblies must be retained for 7 calendar days after the
repair has been completed. Parts not requested for return in PRS or inspection
by District Service and Parts Managers (DSPMs) or Field Technical Specialists

(FTS) may be scrapped after 7 calendar days.

Replacement Parts

For some models the replacement part will be a kit 04005-XXXXX part number,
please identify the correct service part in the EPC and then use the chart below
to reference the appropriate kit part number for this program. If there is a kit
part number listed, the service part number will not be accepted for this
program. Dealer should order parts in red only.

Model Service Part# | Kit Part Number Description Qty
55401-07060-B1
Avalon 55401-07060-B2
55401-07060-B3
55401-07060-E1
55401-AA060-BO .
Solara 55401-AA060-B1 | Not Applicable
55401-AA060-E0
55401-06091-B0
Camry (NAP) | 55401-06091-B1
55401-06091-E0
Camry (Japan |_55401-33201-B1 | 04005-21133.50 | PAD SUBASSY. | 1 as
Built) 55401-33201-E0 | 04005-27133-£0 | panei sarery | needed
Camry HV 55401-06171-BO Not Applicable
(NAP) 55401-06171-E0 PP
Camry HV | 55401-33221-BO | 04005-21233-B0

(Japan Built)

55401-33221-E0

04005-21233-E0

55401-35908-B0

04005-14935-B0

55401-35908-B1

04005-14935-B1

saa 55401-35909-BO | 04005-15135-BO
55401-35909-B1 | 04005-15135-B1
Sienna TBD
TBD

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin POL14-11
12/10/14
REVISED 9/10/15
4 of 4
Replacement Parts (Continued)

Dealers are requested to only order parts for vehicles experiencing this condition.
DO NOT ORDER FOR STOCK.

Ancillary Parts

CSP ZE6 also provides coverage for the replacement of certain ancillary parts
related to the covered components, such as necessary clips, vents, etc., that are
damaged as a result of the CSP repair. Ancillary parts will be covered if they are
needed to complete the CSP and were un-damaged prior to repair. Dealers
should take care as much as possible to remove these parts without damage.

In the event that additional replacement parts are necessary they must be
claimed on the ZE6 claim, Photo documentation of damaged ancillary parts is
required and must be recorded as part of the R.O. documentation for this repair.
Photos must provide perspective image(s) that illustrate the damage. Photos
must be made available for TMS Warranty Department review upon request.

Technical Instructions (Repair Procedures)

Technical instructions can be found in T-SB-0039-15, please refer to TIS for
additional information.

Customer-Paid Repairs or Replacement of Components

If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-of-
payment, and proof-of-ownership* to the following address for reimbursement
consideration:

Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509

The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.

*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.