NHTSA ID Number: 10134244
Manufacturer Communication Number: TSB-0019-16 Rev1
TSB/Document Date: 2018-04-23
Summary
TSB: Some 2016 model year vehicles equipped with Entune? Audio (version UU.10.48), Entune? Audio Plus (version EU.10.68 or EU.20.05 or EU.20.08), or Entune? Premium Audio (CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the following conditions: *Swiping feature inoperative on APPs or Setup screens; *Meijer Department Store is intermittently pronounced ?Mee-jer?; *Number of transferred contacts is not updated; *Slacker skips 2 songs when using steering wheel controls; *Starting Pandora via Voice Recognition is intermittently inoperative; *Transitioning from BT Audio to Entune, no sound is output (iPhone and Android); *FM mode will show the incorrect number of available stations intermittently; *Voice Recognition will not start intermittently; *Audio is intermittently not displayed on the home screen; *Rumbling sound when no audio is playing; *Intermittent ?Message list could not be loaded? is displayed when retrieving messages; *Audio information does not match between the Head Unit and Instrument Cluster; *Instrument Cluster has incorrect display of XM channels; *Panoramic camera view is intermittently inoperative; *Scout voice guidance has rear speakers muted; *USB Audio Playback resets after key cycle.
T-SB-0019-16
Rev1
March 11, 2016
Entune Audio Head Unit Software Update (Fujitsu Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2016
Camry, Camry HV, Corolla,
RAV4, RAV4 HV
ADDITIONAL INFORMATION
REVISION NOTICE
April 4, 2016 Rev1:
The Software Update section has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2016 model year vehicles equipped with Entune™ Audio (version UU.10.48), Entune™
Audio Plus (version EU.10.68 or EU.20.05 or EU.20.08), or Entune™ Premium Audio (CU.10.71
or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the following conditions:
Swiping feature inoperative on APPs or Setup screens.
Meijer Department Store is intermittently pronounced “Mee-jer”.
Number of transferred contacts is not updated.
Slacker skips 2 songs when using steering wheel controls.
Starting Pandora via Voice Recognition is intermittently inoperative.
Transitioning from BT Audio to Entune, no sound is output (iPhone and Android).
FM mode will show the incorrect number of available stations intermittently.
Voice Recognition will not start intermittently.
Audio is intermittently not displayed on the home screen.
Rumbling sound when no audio is playing.
Intermittent “Message list could not be loaded” is displayed when retrieving messages.
Audio information does not match between the Head Unit and Instrument Cluster.
Instrument Cluster has incorrect display of XM channels.
Panoramic camera view is intermittently inoperative.
Scout voice guidance has rear speakers muted.
USB Audio Playback resets after key cycle.
© 2016 Toyota
Motor Sales, USA
Page 1 of 12
T-SB-0019-16
Rev1
March 11, 2016
Page 2 of 12
Entune Audio Head Unit Software Update (Fujitsu Ten)
Warranty Information
OP CODE
EL1521
DESCRIPTION
Software Update
TIME
MODEL
OFP
Camry, Camry
HV
86804-06180
86804-06190
86140-06660
86140-06670
Corolla
86140-02460
86140-02470
86804-02070
RAV4
86804-0R030
86804-0R040
86140-0R170
86140-42110
86140-0R180
86804-42100
86804-42110
86140-42460
Prius C
86140-52330
86804-52040
0.3
T1
T2
73
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36
months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE
TOOLS (SST)
USB Drive Firmware
Update – Fujitsu Ten*
PART NUMBER
01040-FJTSU-16A
HEAD UNIT
APPLICABLE FILE ON USB
DRIVE
Entune™ Audio
15TBDANA-CA01_1106.kwi
Entune™ Audio Plus
15TDDANA-CA01_2014.kwi
Entune™ Premium
Audio
15TDANNA-CA01_2014.kwi
© 2016 Toyota Motor Sales, USA
QTY
1
T-SB-0019-16
Rev1
March 11, 2016
Page 3 of 12
Entune Audio Head Unit Software Update (Fujitsu Ten)
Required Tools & Equipment (Continued)
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. The file may be saved directly to a commonly-available
blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics – Calibrations –
Reference Documents – “Multimedia Software Download Instructions”
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
1. Confirm the audio system type by checking the Panel ID printed above the top-right or bottomright of the display.
Figure 1
1
Corrolla
3
Camry/Camry HV
2
RAV4
4
Prius C
© 2016 Toyota Motor Sales, USA
T-SB-0019-16
Rev1
March 11, 2016
Page 4 of 12
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM
Camry,
Camry HV
100614
N/A
100612
100613
Corolla
100571
100570
100569
RAV4
100573
100581
100574
100582
100575
100576
100583
100584
Prius C
100629
N/A
100628
MODEL
MODEL YEAR
2016
2. Insert the USB Drive SST into the vehicle USB port.
3. Start the engine.
4. Wait for the screen to be displayed.
Figure 2.
© 2016 Toyota Motor Sales, USA
T-SB-0019-16
Rev1
March 11, 2016
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
5. Wait until the USB source icon highlights and
displays the USB name with the icon.
Figure 3.
6. Go to the Setup screen.
A. For Entune™ Audio.
Press the SETUP button on the panel.
Figure 4.
1
Corolla
3
Camry/Camry HV
2
RAV4
4
Prius C
© 2016 Toyota Motor Sales, USA
Page 5 of 12
T-SB-0019-16
Rev1
March 11, 2016
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
B. For Entune™ Audio Plus / Entune™ Premium Audio:
(1) Press the APPS button on the left of the panel.
Figure 5. Camry, Corolla, RAV4
Figure 6. Prius C
Figure 7.
NOTE
If Entune pop-up displays, select OK.
(2) Select Setup on the Apps screen.
Figure 8.
© 2016 Toyota Motor Sales, USA
Page 6 of 12
T-SB-0019-16
Rev1
March 11, 2016
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
7. Select General on the Setup screen.
Figure 9.
8. Select Software Update from the list on the
General Settings screen.
Figure 10.
HINT
Scroll down the list until Software Update
is displayed.
9. Select Update on the Software Update screen.
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TSB/Document ID: TSB-0019-16 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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