Kathy Wachs / Service and Parts Operations
Lexus Customer Services

July 30, 2015
Approved by Don Fordiani

Warranty Enhancement Program - ZLD
Phase 2 & 3 Part Replacement for Certain Models

2007 - 2008 Model Year ES 350
2003 - 2008 Model Year GX 470
2006 - 2008 Model Year IS 250/350
2007 Model Year LS 460
2004 - 2006 Model Year RX 330
2007 - 2009 Model Year RX 350
2005 - 2008 Model Year RX 400h

Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels)
as a Result of Heat or Humidity

In mid-December, 2014, Lexus announced the reimbursement phase of this Program. Since prior to that announcement,
Lexus has been diligently making parts preparations for the parts replacement phase of this Program. Due to the age,
volume, and breadth of the covered vehicles subject to the Program and the size and complexity of dashboard
manuiacturing, Lexus will be launching the part replacement portion of this Program in several phases; please refer to the
table below for part replacement model phasing.

Phase Model Description Current Mailing
Schedule
1 Ail Reimbursement Mid-December, 2014
2 ES 350 Late May, 2015
3 RX 330/350/450h and GX 470 Part Replacement Late July, 2015
4 IS 250/350 and LS 460 August, 2015

Although Lexus is increasing production levels, it is difficult to predict customer demand and where parts need to be shipped to
support customer demand. It is important that dealerships explain to customers that there still may be a period of time the customer
will need to wait before part replacement can be performed. Please be sure to take this into consideration when perlarming customer
scheduling.

e A Dealer Letter containing additional inlormation has been posted on TIS
e Please refer to TIS for vehicle applicability and additional information
e An¥AQ has been attached for your reference

Customer and Media Contacts

An FAQ has been attached for your use in the event you receive a customer contact. If a customer has further questions,
please direct the inquiry to the Lexus Customer Assistance Center at 1-800-255-3987. If you are a dealership
associate please contact your District Service and Parts Manager. In the event you are contacted by the News Media, it
is imperative that all media contacts (local and national) receive a consistent message. Please direct all media contacts to
Cindy Knight (310) 46802170, in Toyota Corporate Communications (Please do not provide this number to
customers or call if you are a dealer associate. Please provide this contact only to media associates.)

Thank you for your understanding and cooperation.

CQ Lac 1s No.. POL14-03 | Distribute to:
Service Manager

Date: 42/10/14 M Warranty Administrator

Warranty Policy Bulletin REVISED 7/30/15
Page: 1 of 3

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZLD) PHASE 2
& 3-— PARTS REPLACEMENT FOR CERTAIN MODELS):
WARRANTY EXTENSION FOR CRACKED AND/OR
STICKY/MELTING DASHBOARDS (INSTRUMENT
PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR
THE FOLLOWING VEHICLES:

e CERTAIN 2007-2008 MY ES 350

CERTAIN 2003-2008 MY GX 470

CERTAIN 2006-2008 MY IS 250/350

CERTAIN 2007 MY LS 460

CERTAIN 2004-2006 MY RX 330

CERTAIN 2007-2009 MY RX 350

CERTAIN 2005-2008 MY RX 400H

Background

Lexus has received reports where some vehicles may exhibit cracked and/or
sticky/melting dashboards as a result of heat or humidity.

NOTE: The same Warranty Enhancement Program coverage described
herein is also applicable to certain 2006-2008 MY IS 250/350 and certain
2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear
interior door paneis as a result of heat or humidity.

In Mid-December, 2014 Lexus announced the reimbursement Phase of this
warranty enhancement program. Since prior to that announcement, Lexus has
been diligently making parts preparations for the parts replacement phase of this
Program. Due to the age, volume, and breadth of the covered vehicles subject to
the Program and the size and complexity of dashboard manufacturing, Lexus will
be launching the part replacement portion of this Program in several phases;
please refer to the table below for part replacement mode! phasing.

Phase -|—_—____ Model—_______|__ Description; Tentative Mailing Schedule
1 ALL Reimbursement Mid-December, 2014
ES 350 Part Late May, 2015

Late July, 2015
August, 2015

Replacement

2
3 RX 330/350/400h, GX 470
4 1$250/350, LS 460

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Lexus Warranty Policy Bulletin POL14-03
REVISED 7/30/15
Page 2 of 6

Background (Continued)

Although Lexus is increasing production levels, it is difficult to predict customer
demand and where parts need to be shipped to support customer demand. It is
important that dealerships explain to customers that there still may be a period of
time the customer will need to wait before part replacement can be performed.
Please be sure fo take this into consideration when performing customer
scheduling.

Applicability
The dashboard is covered under the Lexus New Vehicle Limited Warranty for 4
years from the date of first use or 50,000 miles (whichever occurs first).

However, Lexus is announcing a Warranty Enhancement Program to cover parts
replacement to address this condition.

Primary Coverage offers the Warranty Enhancement until May 31, 2017,
regardless of mileage.

After the Primary Coverage expires, the Secondary Coverage is applicable for
10 years from the date of first use, regardless of mileage.

Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.

Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Lexus Warranty Policy 5.22, “Warranty Solicitation.”. Non-compliance with
this policy may result in a claim debit.

This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Lexus New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantied” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.15,
“What Is Not Covered by the Lexus New Vehicle Limited Warranty”.

Covered Vehicles

Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
confirming in TIS prior to completing any repairs.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Lexus Warranty Policy Bulletin POL14-03

REVISED 7/30/15
Page 3 of 6
Claim Submission
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Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Lexus Warranty Policy Bulletin

POL14-03

REVISED 7/30/15

Page 4 of 6
Claim Submission (Continued
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