LSC DOD EXPIRES JULY 31, 2015

Limited Service Campaign: DOD: 2004 — 2006 Tundra — Corrasion-Resistant Compound (CRC)
Application (Cold Climate States)

To assist in streamlining the claim reconciliation process when campaign DOD expires Toyota has
created a claim reconciliation website. Every dealer will be required to attend a web-based training
meeting to learn how to navigate the site and how to correctly complete an entry for a reconciliation
claim. The training sessions will begin in late July and continue through early August, you can expect
a meeting invite from your regional representative in the near future. It is critical that all details and
paperwork for any claims that your dealership has that may fall into the reconciliation process is
organized and readily available. Please review the below information for more details regarding
campaign expiration and claim reconciliation.

FRAME REPLACEMENT

Customer vehicles that qualify for frame replacement under DOD must have their vehicle inspected
on or before July 37,2015. Frame and ancillary parts orders must be submitted no later than
Monday, August 4", 2015 following the expiration date.

CRC APPLICATION

Last day of CRC application is July 31, 2015, regardless of vehicle inspection date taking place on
or before the expiration date. Claims will not be paid for any vehicle sprayed after July 31, 2015 and
are not eligible for goodwill.

VIN EXPIRATION: On August 5" all VINs will be marked expired in TIS, as a result VINs that
have not had claims filed by this date will be temporarily blocked from claim filing. Claim
filing will resume for VINs that are properly reconciled as described below.

CLAIM RECONCILIATION PROCESS

Alt dealers will need to go through a reconciliation process for any vehicles with outstanding
claims/repairs as of August 5, 2015. In preparation for this process please confirm all repair orders
and other applicable paperwork related to these vehicles are organized in order to expedite the
reconciliation process. Below are two samples of claims that will need to be reconciled.

Reconciliation Example A: Vehicle has CRC applied prior to July 31, 2015 but the claim was not
filed prior to VIN being marked as expired.

Reconciliation Example B: Vehicle has been inspected prior to July 31, 2015 and qualifies for
frame replacement, but the claim was not filed prior to the VIN being marked as expired because
campaign parts have not-arrived intime for the repair to be completed:

CUSTOMER SERVICE

With this LSC expiration it is important that your dealership properly organize your schedule so that
customers seeking LSC inspections can have their vehicle inspected and, based on the inspection
result, have the proper repair or documentation completed. For additional questions please contact
your regional representative.