December 16, 2014

Subject: Warranty Enhancement Program - ZLE (Phase 1 - Reimbursement Only)
Certain 2010 - 2012 HS 250h Vehicles

Extension of Warranty Coverage for 2AZ Engine Oil Consumption
Dear Dealer Principal

As part of our continual efforts to ensure the best in customer satisfaction, Lexus is preparing a Warranty

Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine
Oil Consumption on certain 2010 - 2012 HS 250h vehicles equipped with a 2AZ engine

This warranty Enhancement Program will be launched in two phases due to current part production capacity
limitations. Initially, Lexus will inform owners that they may seek reimbursement consideration for previous
repairs to address excessive engine oil consumption. Once sufficient parts are produced, Lexus will send a
second owner notification letter to customers informing them they may seek part replacement if their vehicle
has excessive engine oil consumption

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Phase Description Tentative Schedule
1 Reimbursement Only Mid-December, 2014 {
2 Part Replacement for Excessive Engine Oil Consumption Late Spring, 2015 |

The following important information is provided to advise you and your associates of the program notilication
schedule and the degree of your involvement. Additionally, an FAQ covering details of this Warranty
Enhancement Pragram is enclosed for your reference.

Owner Notification Mailing Date
The owner notification will commence in mid-December, 2014 and will be mailed over one month We have

atlached a sample owner letter for your reference

The first owner notification letter will advise customers that they may seek reimbursement consideration for
previous repair costs related to excessive engine oil consumption. The letter will also inform customers that
Lexus is unable to support part replacement for Engine Oil Consumption at this time. Additionally owners

will be advised that if they believe their vehicle has excessive oil consumption, they can contact an authorized
texus dealer to havean engine citconsumption test perlormed to datermine if they wilt be eligible tor tature -—
part replacement once sufficient parts are available. Once sufficient parts are produced, Lexus will send a
second owner notification informing customers they may seek part replacement if the vehicle is exhibiting
excessive engine oil consumption.

Warranty Enhancement Program Details

This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the vehicle's “New

Vehicle Limited Warranty” for part replacement related to Excessive Engine Oil Consumption. If the condition is
verified, necessary parts will be replaced in accordance with the applicable Technical Service Bulletin under the
terms of this Warranty Enhancement Program.

© The Primary Coverage ollers warranty enhancement until October 31, 2016, regardless of mileage.

of first use or 150,000 miles, whichever occurs first.

terms and condltions set forth in the New Vehicle Limited Warranty Section of the Owner's Warranty

the New Vehicle Lirmted Warranty or this warranty enhancement

¢ Alter the Primary Coverage period ends, the Secondlary Coverage is applicable for 10 years from the date

This coverage is for warranty work performed at an authorized Lexus dealer only. It is subject to the same

Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered by

Number and Identification of Covered Vehicles
There are approximately 20,990 vehicles covered by this Warranty Enhancement Program

Please refer to Warranty Policy Bulletin (Bulletin No. POL14-04) for identification of vehicles covered by this
Warranty Extension.

Warranty Claim Processing Instructions
Please refer to Warranty Policy Bulletin (Bulletin No. POL14-04) lor warranty claim processing instructions.
All parts replaced for this repair are subject to warranty parts recovery.

Oil Consumption Testing and Documentation
During the reimbursement phase of this warranty enhancement program, owners may contact your

dealership to have an oil consumption test performed to conlirm if their vehicle will be eligible for part
replacement once parts become available for Phase 2

© Procedures for the Oil Consumption Test can be found in L-SB-0109-14

Please note the above LSB and related Oil Consumption Test Sheet will be required for claim submission
and warranty authorization.

Parts Ordering

As this is an extension of the warranty, most customers will only request reimbursement from Lexus for part
replacements. Dealers shoud not increase their stock of parts. As always, if a customer experiences the
condition described, dealers should conduct appropriate diagnosis and order the applicable parts.

Refer to Warranty Policy Bulletin POL 14-O4for detailed parts ordering information

Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER FOR
STOCK. The parts have been placed on Dealer Ordering Solutions (DOS) and will be systematically
released daily up to the established limits. Please see the weekly Manual Allocation (MAC) Report for
additional details.

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Parts Allocation Report

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SAMPLE LEXUS

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art stock matablty a wellay otrandt ineetoxyt a ras face g POC Tits reports peeled
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youkave acy questions or concert, please coat your facing PC Cantemner Support Leade®,
Inhng Sarrle at (359) 999-9909

Customer Reimbursement

Please refer to the attached owner letter for reimbursement consideration instructions

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-

by-step procedures required to implernent this Warranty Extension

As part of our dedication to continuous improvement, changes have been incorporated in the production

process to ensure the highest quality products are provided to our customers.

Thank you for your cooperation

Lexus, a Division of Toyota Motor Sales, USA, inc

Attachments

Ce Customer Satisfaction Manager
General Manager
Parts Manager
Pre-owned Manager
Service Manager
Warranty Administrator