T-SB-0159-14

December 16, 2014

Headliner Sagging/Loose Behind Moon Roof Opening
Service
Category

Vehicle Interior

Section

Interior Panels/Trim

Market

USA

Applicability
YEAR(S)

MODEL(S)

2013 – 2014

Avalon, Avalon HV

ADDITIONAL INFORMATION

Introduction

Some 2013 – 2014 model year Avalon and Avalon HV vehicles may exhibit a condition where the
headliner is sagging or loose along the rear edge of the moon roof opening and there is a noticeable
gap between the headliner and sun shade. This is due to the force of the headliner being greater
than the strength of the Dual Lock™ fasteners/adhesive which causes them to separate, allowing the
headliner to sag in this area. Use the following Repair Procedure to address this condition.
Production Change Information

This bulletin applies to:
• ALL 2013 model year TMMK built Avalon and Avalon HV vehicles.
• 2014 model year TMMK built Avalon and Avalon HV vehicles produced BEFORE the Production
Change Effective VINs shown below.
MODEL

ENGINE

PRODUCTION CHANGE EFFECTIVE VIN

Avalon

2GR-FE

4T1BK1EB#EU127600

Avalon HV

2AR-FXE

4T1BD1EB#EU033768

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

BD1422

Add Magnet to Headliner and
Repair Dual Lock™ Fasteners

0.5

63310-07232

62

57

APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.

© 2014 Toyota Motor Sales, USA

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December 16, 2014

T-SB-0159-14

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Headliner Sagging/Loose Behind Moon Roof Opening

Parts Information
PART NUMBER

PART NAME

QTY

84442-07010

Magnet

1

Required Tools & Equipment
REQUIRED TOOLS & MATERIAL

PART NUMBER

QUANTITY

3M™ Adhesive Kit

000-88-2010*

1

Metric Ruler

–

1

Rasp, File, or Other Abrasive Tool

–

1

Contact 3M directly to order this part (P/N: 000-88-2010):
• Phone Number: 310-323-1104 OR
• Email: [email protected]

* 3M™ ADHESIVE KIT CONTENTS (P/N 000-88-2010)

QUANTITY

3M™ Scotch-Weld™ Low Odor Acrylic Adhesive, Green (3M™ P/N DP8805NS)

1 tube

3M™ Scotch-Weld™ EPX™ Plus II Applicator (3M™ P/N 9930)

1

3M™ Scotch-Weld™ EPX™ Plus II 10:1 Plunger (3M™ P/N 9910-45)

1

3M™ Scotch-Weld™ EPX™ Plus II 10:1 Nozzles (3M™ P/N 9136)

5

3M™ 94 Primer (3M™ P/N 94)

5 tubes

3M™ Dual Lock™ Self-Adhering Fastener (3M™ P/N SJ3751)

5 pieces
(3/4” x 6” each)

Material Safety Data Sheet (MSDS)

1 each

NOTE
One Adhesive Kit (P/N 000-88-2010) can repair approximately 5 vehicles if used within 18 months
(tube must have been fully capped and stored below 80◦F [27◦C]).

© 2014 Toyota Motor Sales, USA

December 16, 2014

T-SB-0159-14

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Headliner Sagging/Loose Behind Moon Roof Opening

Repair Procedure

1. Inspect the Dual Lock™ fasteners (4 total).
If any of the upper Dual Lock™ fasteners have separated from the roof reinforcement and are
attached to the lower fasteners on the headliner, remove them. This includes partial separation
as shown in Figure 2.
Figure 1. Dual Lock™ Fastener Locations

Figure 3. Full Separation

1

2

Figure 2. Partial Separation

3

6
4

5

1

Roof Reinforcement

2

Adhesive

3

Upper Dual Lock™

4

Lower Dual Lock™

5

Headliner

6

Separate Dual Lock™ Fasteners, Discard Piece
from Moon Roof Housing

NOTICE
Be careful NOT to crease the headliner or damage it in any way.

© 2014 Toyota Motor Sales, USA

December 16, 2014

T-SB-0159-14

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Headliner Sagging/Loose Behind Moon Roof Opening

Repair Procedure (Continued)

2. Fully open the moon roof assembly.
3. Do the Dual Lock™ fasteners on the moon roof housing require replacement?
• YES — Continue to step 4.
• NO — Go to step 8.
4. Remove all Dual Lock™ fasteners and remaining adhesives from the surface of the moon
roof housing.
NOTE
Make sure the surface of the housing (at the embosses) is clean and free of adhesive.

5. Cut 4 pieces of Dual Lock™ Self-Adhering Fastener, from the 3M™ Adhesive Kit
(P/N 000-88-2010), to 30 mm lengths.
Quantity: 4
Length: 30 mm

6. Follow the directions on the 3M™ 94 Primer tube
(from the kit) to prime each Dual Lock™ fastener
location (each embossed location on the moon
roof reinforcement panel as shown in Figure 5)

Figure 4.

NOTE
Primer can be difficult to observe on the
surface on the housing. Test on a spare piece
of cardboard to ensure the primer is flowing
from the tip of the tube.

© 2014 Toyota Motor Sales, USA

.

December 16, 2014

T-SB-0159-14

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Headliner Sagging/Loose Behind Moon Roof Opening

Repair Procedure (Continued)

7. Install the 4 pieces of Dual Lock™ fastener to the moon roof housing at the embossed locations.
Figure 5.

2

1

1

Dual Lock™ Fastener Locations

2

Embossed Area

Figure 6.

NOTE